Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,535 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,535 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW!!!! Jason Wade and his partner arrived on time on this very hot day to remove our old upright piano from our basement. They were very understanding of the sentimental value this had for our family and took time to explain how they would do the removal. Very professional and thoughtful workers who left the room in much better way than it was when they arrived. Thank you so much Just Junk!!!”

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“Reginald Geth was prompt and courteous. His team removed all the debris and cleaned my yard as requested. I am completely satisfied with the teams work ethic and professional attitude.”

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“I would highly recommend Just Junk. Martin and Jeremy arrived on time and were very polite, courteous and friendly. They provided great customer service. I would certainly request them again.”

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“Aaron, and Robin were courteous, quick, and went above and beyond to provide us with a great customer experience. The price was fair, and the service excellent. I highly recommend Just Junk!”

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“Zac & Robin rolled up right on time. Their estimate proved to be accurate and their friendly, efficient service was excellent. They were done in fifteen minutes and on their way. It was well worth the cost to have all that junk removed quickly without the hassle of loading & disposing of the material myself! Great job, guys!”

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“I just experienced what true customer service is about. The two young men were about 30 minutes behind but phoned me to let me know. That's a big help when your trying to schedule things and they were still within the 2 hour window in which they said they would arrive originally. The quote was very close to the bill and they had the job completed in 30 minutes. We were on the second floor of my mom's apartment building. I would recommend them anytime and we would definitely use Just Junk again if the need arises.”

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“The truck arrived, already pretty full, near the very end of the pick up window then refused to take anything because they didn't have time and only had an hour and it sounded like they really didn't want to have to work to remove the junk. Also, they were going to charge almost twice what the advertised price for a full load would be.”

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Thanks for letting us know, Bryan. We have passed your comments onto management for further review.

“I have to say Tyler and Dan did an excellent job!! Removal made easy is absolutely correct. Very polite and courteous. Above and beyond service and all done in a very timely manner!! I highly recommend your service!!”

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“I am so happy with the job JustJunk did for my brother and I. Chris and Zack phoned in advance and arrived on time. They both were professional and new exactly what and how to do the job. We highly recommend JustJunk to take care of your removal jobs.”

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“Scott & Brad arrived within scheduled time, were very friendly and efficient. Whole process quick and easy! Would recommend any day!”

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“Great Service. Arrived within the window scheduled and were fast and thorough. Would recommend them over their competitors any day. Pricing was very fair.”

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“I submitted my request, received an immediate response, and Zach & Robin showed up right on time. They were incredibly helpful, friendly, organized, and worked through everything very quickly. 10/10 recommend.”

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“Made an online appointment a week ago and was told 45 minutes past my booked time today that no one would be able to show up. This is the worst customer service and the person who took my phone call at your customer service centre couldn’t have cared less. The only person who tried was the driver. Overall I won’t recommend your company to anyone!”

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Hi Liz, thank you for your feedback. We certainly take these comments seriously and will be passing them onto management for further review.

“Unfortunately Just Junk couldn't deliver the services they promise to deliver on their website. I contacted this business to help my elderly parents get rid of old appliances and general junk prior to their move here in Ottawa, Ontario, Canada. I sent a detailed list of items to be disposed of when I first approached them about 3-4 days before the day of service. To my surprise, when they arrived on-site, they called me to ask which items were being disposed of. That was the first red flag. My elderly mother had to do a walkthrough of the property to once again indicate which items were being disposed. Following this walkthrough, their employee not only insisted on charging me BEFORE rendering the service but the price changed several times during one single phone conversation. Second red flag. After spending over $550CAD, I was informed by my family that they left behind one of the largest items: a dishwasher. So I called Just Junk to inquire further only to be told that they could not dispose of a dishwasher if it is connected to a water source or electricity. The alleged boss claimed this would not be possible because of some obscure "government law" and their business insurance preventing them from disconnecting appliances. He even went as far as stating this was imposed by the Electrical Safety Authority (ESA) of Ontario. How can this be? I figured maybe I was misinformed. I scanned their website (https://justjunk.com/appliance-removal) to see if this had been mentioned. I looked at my booking confirmation email. Nothing. Not once did they mention this limitation before taking my money. The irony in all of this is that they were somehow able to get rid of my parents' washer, dryer and a horizontal freezer with no issue. Either the folks I dealt with lied & are lazy or there's a serious gap in information posted on their website that needs to be addressed. You would think this type of information would be volunteered during my 2-3 interactions with them. I was left quite disappointed seeing as Just Junk was quite responsive when I was a prospective client. Everything changed once they got paid. Horrible client experience. Save your time & money and go elsewhere.”

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Hi Alain, thank you for letting us know. We appreciate and take seriously all customer feedback and have forwarded your comments onto the management teams for further review.

We are sorry to hear that we did not meet your expectations after the job we did here in Ottawa. Your first Issue seems to be that we wanted to have a walk around and confirm the items to be removed on site, which is standard practice and allows us to give you a quote before we begin the work. In a lot of cases the lists of items provided can change between booking and job time, so this allows us to give you an accurate quote as well as adjust to any changes in circumstances. In the case of doing a job with the person paying over the phone, we do take payment first. This is simply to ensure we do get paid in a timely fashion. In your case the price did change several times as you put it, as your Mother remembered more items that were to go. The first time a buffet and hutch in the dining room was added. The second time a freezer and desk from the basement was added. As we charge according to volume, the price did change. The next day you did contact our crew and state that a dishwasher was missed in the initial call. We offered to go pick it up and you were advised that it had to be disconnected for us to do so. We are not licensed plumbers, electricians or appliance repair people, so we do not disconnect dishwashers or hard wired appliances of any sort. We have included the link to the ESA below to demonstrate who can do this work. Had we been shown the dishwasher at the initial walk through all of this information would have been provided at that time. Doing Electrical Work - Electrical Safety Authority (ESA) (https://esasafe.com/doing-electrical-work/) The other appliances you mentioned simply plug in and were removed as you stated. Again, if it was disconnected we would have been happy to pick up the dishwasher for you at no charge. Regards Michel Owner Just Junk Ottawa

“The leader was extremely pleasant and calm, arrived as scheduled. They cleaned up very quickly, even when I forgot to put something, he did not fuss, he was very polite! I would not hesitate to refer to friends and family. Awesome job!!”

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“JJ representatives were prompt, courteous, and efficient. I would definitely use them again.”

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“Had work done today and the guys were just great . Very courthouse and vey good work ethic . Will use them again”

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“The two gentlemen arrived on time. They worked quickly, was very efficient, and left the property spotless. I most certainly will use them again and, recommend them to others. Valerie”

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“Pre-scheduled a pickup for a client of mine who took a vacation day and drove from Oakville to Toronto for the scheduled pickup time. Not only did the company not show up but after 3 separate calls into the company with a promise of a call back for an explanation, we have still not heard anything back a day later! A score of 1 star is too high,very disappointed at the lack of respect and courtesy shown by the company. We understand that things happen but to not even call with an explanation shows a lack of professionalism that we would expect from any company!”

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Hi Carlo, thank you for letting us know. We have passed your comments onto the management for further review.

Hi Carlo, we understand you have spoken to the Franchise Owner and have resolved the matter, which we're happy to hear. If there is anything else that you would need, please don't hesitate to call.

“WOW!!! impressed, Duke & Junior were courteous and professional. I was concerned about the removal due to the size of some of the items, but these two moved all of it without hesitation. I highly recommend them and will be using them again on the next phase of de-cluttering.”

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Just Junk is rated 4.8 based on 3,535 reviews