Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,541 Reviews

94 %

of reviewers recommend Just Junk

Company Reviews

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4.8

Based on 3,541 reviews

Customer Service
Communication Channels	Telephone, Email

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

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“The leader was extremely pleasant and calm, arrived as scheduled. They cleaned up very quickly, even when I forgot to put something, he did not fuss, he was very polite! I would not hesitate to refer to friends and family. Awesome job!!”

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“JJ representatives were prompt, courteous, and efficient. I would definitely use them again.”

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“Had work done today and the guys were just great . Very courthouse and vey good work ethic . Will use them again”

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“The two gentlemen arrived on time. They worked quickly, was very efficient, and left the property spotless. I most certainly will use them again and, recommend them to others. Valerie”

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“Pre-scheduled a pickup for a client of mine who took a vacation day and drove from Oakville to Toronto for the scheduled pickup time. Not only did the company not show up but after 3 separate calls into the company with a promise of a call back for an explanation, we have still not heard anything back a day later! A score of 1 star is too high,very disappointed at the lack of respect and courtesy shown by the company. We understand that things happen but to not even call with an explanation shows a lack of professionalism that we would expect from any company!”

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Hi Carlo, thank you for letting us know. We have passed your comments onto the management for further review.

Hi Carlo, we understand you have spoken to the Franchise Owner and have resolved the matter, which we're happy to hear. If there is anything else that you would need, please don't hesitate to call.

“WOW!!! impressed, Duke & Junior were courteous and professional. I was concerned about the removal due to the size of some of the items, but these two moved all of it without hesitation. I highly recommend them and will be using them again on the next phase of de-cluttering.”

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“This is the second time I've used this company. I cannot say enough about how nice and professional Noah and Darryl were. They came early and were in and out within half an hour, all the while talking to me like I knew them forever. This is the go to place if you need anything removed from your home. They were both fantastic. Janice”

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“Great Service. Pricing was right on as quoted over the phone. Jeremy W and Scott phoned and arrived earlier then booked. Good and friendly service. Thanks for removing the sofa, if I need anything removed in the future, will call again.”

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“Two great guys come in on time and removed the shed as well junk. Excellent service.and fair price.They even cleaned up the area and it went beyond expectations. Strongly recommend. Five stars for their service”

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“I just called the Windsor office to ask about a removal project while we are in federal quarantine. The person I spoke to refused to confirm whether or not our donation items (90% of the items to be removed - most of which could actually be sold if I had the time or energy) will be stored until they can be donated at the end of the current lockdown. She simply repeated only truck drivers can say where items will go - and refused to allow me to speak to a supervisor because we cannot meet with a driver due to quarantine. She did not deny it when I said I can only assume they are simply disposing of all donation items during lockdown - she just repeated the same line over and over. This company should acknowledge their disposal plans openly so customers can make informed decisions.”

Helpful Report

Hi Annette, we've spoken to our representatives in an effort to improve the messaging on our donations and disposal communication. We are able to donate many of the items we remove yet, as you mentioned, the provincial lockdowns do present some roadblocks to our usual disposal practices. While we, of course, would love to store as many items as possible for future donation this is oftentimes difficult to do and as such it is up to the discretion of the Truck Teams to discuss that with our customers either over the phone or in person. We're sorry for the confusion.

“Excellent pricing, super professional, came when they said they would. Feels so good to get rid of stuff. Two really nice guys. Will definitely use again.”

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“I had the Just Junk team come to my home in the Junction Triangle yesterday and had booked between 5-7pm. They called me at 2:30 asking to come early, I stated I was on calls and unable to come out to greet them however the team said they would remove the items and send me pictures while I was on my calls and I could pay remote. Great I thought! Well they sent me pictures not showing the actual area they'd removed trash from in the back, as I was on a call I was distracted and didn't realize so paid the bill and added a tip. I came out there today to see that they hadn't swept the area at all, they sent me a picture of a different angle where I had cleaned over the weekend. This behavior is unethical and though try as I might to reach a real person to get my tip back (which clearly was not earned) no one is willing to speak to me. I have been a loyal Just Junk customer for years, I will never use their services again.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Our experience was very good. It was very easy to book an appointment, and the communication throughout was timely and professional. The driver, D.A., was also very good to deal with. He was polite and upfront, and he arrived when he said he would. I would recommend Just Junk without hesitation.”

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“WOW!!! Thanks to the team at Just Junk !!! Kevin and Noah were fast, effective and efficient. Their friendly and courteous nature was an added bonus to the very great price for a job well done.”

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“This service is amazing, fill out the information online last night Coleman the service/driver was right on time, small load from a reno project. He was professional, friendly & very accommodating. I could not believe there is a service out there who can do the job the next day with perfection.”

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“Very polite, friendly and got the job done quickly, and very efficient.”

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“Wayne and Nick were awesome. Great communication through the whole process. They were professional, polite and friendly. I would definitely use them again. Thank you!”

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“Kevin & Flynn were professional, pleasant, and on time. They treated the furniture and belongings with care and said that they do their company does its best to donate the items to charity. This was a difficult move, as the goods belonged to a family member, the gentlemen displayed empathy and care. I thought the price would be higher than it was. They worked quickly and took care not to damage the walls, door jambs, etc. I would highly recommend this company.”

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“The guys arrived right on time and were efficient with the removal. I would use them again.”

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Just Junk is rated 4.8 based on 3,541 reviews