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Juul Reviews

1.9 Rating 376 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

Write Your review

Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
Devices last less than 2 months. Pods either leak or have a rotten chemical taste, stores I have bought from apologize as the have pods leaking throughout their shipment boxes. Have attempted to contact company, but to only have been told to pay to send device &/or pods back to receive reimbursement. To all & any who see this 'SWITCH TO LIQUID VAPING. JUUL IS A FINANCIAL ILIGITAMENT PRODUCT THAT HAS NOW SOLELY BASED ON SALES & PROFIT" FOR SHAME in this company. I started in 2016 & thought it was an ultimately wonderful alternative to smoking. However, as profits went up, then down when they were no longer able to sell 'flavored' pods; they started selling devices that broke within months & pods that leaked or had an old chemical, rotten taste. Let everyone know so we can support our liquid vaping manufacturers & drive juul (& Marlboro..their benefactor..out for good)
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Posted 3 years ago
Absolutely NO customer service. Ignored repeated e mails asking for tracking info. No response whatsoever! Tried doing the chat but ended up chatting with someone in the Philippines who had no clue how to help. Tried calling several times but no answer, please email. Buyer Beware!
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Posted 3 years ago
They won't let you cancel orders until 8 days after it's been processed. Then, when they don't ship it, which has happened to me 3 times now, you have to go through a bunch of grief to get a refund THEN wait 5-7 days for that. Ridiculous. And generally, 1 of the 4 pods in a pack always frigging leak and it's so much of a hassle to get them to do something about it that it's simply not worth it. Company had a good idea and I understand that the regulatory environment has not been favorable. I've been patient and remained a loyal customer for several years but they just don't even try to make up for their shortcomings. Completely unapologetic. If they stay in business through the end of 2021, I'll be amazed.
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Posted 3 years ago
The actual vape is ok. Except for the juuls pods. They are a complete rip off. 4 x tiny oil filled pods that don't last even a day?! A few hours thats it. 4 x juuls pods are £11.99 to buy for someone who was a heavy smoker this is £23.98 a day!!! The oils are £2.99 to buy for a bottle. There is hardly any oil in these pods. A complete rip off!! Cheaper to smoke
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Posted 3 years ago
The last 5 I bought leaked. Done.
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Posted 4 years ago
Great draw simulation BUT leaky pods and you never know when you'll get a mouthful of toxic oil.Yuck!!!
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Posted 4 years ago
If you don't have e smart phone, You can't have an online account to order there product. That should be illegal!
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Posted 4 years ago
Getting ANYTHING shipped from this company is impossible. Go to your local smoke shop and find a different brand. The pods leak and the devices don’t hold a charge long and completely quit with no reason in other cases. I’ve been a customer for 4 years and I’m done them.
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Posted 4 years ago
MOST Juul pods leak. Either into your mouth or from the bottom into the battery. Which wastes product fluid rapidly. When this device first came onto the market the battery lasted all day. Now, it lasts a few hours. Waste of money
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Posted 4 years ago
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Posted 4 years ago
Juul has helped me cut down my cigarette use to under 5 a day. Prior to Juul I smoked over a pack daily. I am breathing easier now and feel better. Also found that the pod won’t leak if you keep the Juul upright. It’s a great alternative to cigarettes
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Posted 4 years ago
My Juul was faulty - they replaced it straight away!! Had a new Juul within 3 days of reporting it! Super easy to report on the website, amazing service, thank you Juul!! Amazing service!
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Posted 4 years ago
For almost two years, it was great. Then, beginning in 2021, suddenly every single device and/or pod I bought would start leaking nicotine fluid into my mouth. I would have to immediately throw away a brand new pod. I ended up buying about 7 new devices and countless new pod packs trying to find a working combination, with very little success. I must have literally thrown away hundreds of dollars. When I contacted Juul customer support, I was told that, although I am able to buy their product at my local gas station, they are not legally allowed to ship product to me due to my states laws, and then they stopped answering my inquiries. They basically told me to F off and didn't even thank me for the hundreds of dollars I gave their company for faulty products. Words cannot possibly express how disappointed I am by this company. They simply Do. Not. Care. At all. Purchase at your own risk.
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Posted 4 years ago
This so THE worst company in the entire US. Don’t give these jerks a penny of your money
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Posted 4 years ago
Juul sucks I bought one it doesn't work I had to buy another one it doesn't work and the workers at circle k have no idea how to work them or refund my money so I'm not happy at all!
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Posted 4 years ago
Over 10 emails sent. Hardly a response. My husband got a juul, it did not work out of the package. So I emailed them, they helped me. I got approved for the claim and said they'd send out a new one. Never happened. Months go by I try to ask them, they say "Oh you have to send in a claim" I try to send them an email of the screenshot proving the claim went through and they already closed the case without helping. When I send them the email with the picture before they can close the case I never hear from them again AWEFUL CUSTOMER SERVICE!!!
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Posted 4 years ago
I dropped my Juul at the beach today... almost got swept away into the ocean and it still works.... salt water and all 😎
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Posted 4 years ago
I dropped my Juul at the beach today... almost got swept away into the ocean and it still works.... salt water and all 😎
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Posted 4 years ago
Dealing with the web and customer service is a nightmare age verification is a challenge.
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Posted 4 years ago
I loved the Virginia tobacco but the past three months, all the pods I got were leaking to the point where a non leaking one lasted me two days. The leaking ones last a few hrs till it’s empty... and then! The past few pods I’ve gotten taste like SOAP. I don’t know if they messed up their ingredients or changed them but I’m really tired of wasting my money hoping that I get a good pack.
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Posted 4 years ago
Juul is rated 1.9 based on 376 reviews