Karen Millen Reviews

Name: Karen Millen
Rating: 1.35

1.4 Rating 510 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give no stars if I could-absolutely fraudulant company. I placed 2 orders and only one was sent, after first being told by 4 agents that they had been sent together, then that they hadn't. They owe me a $900 refund which they said they paid, but definately haven't. You get a different person with each e-mail giving standard scripted responses and fobbing you off. On the order which I did receive the sewing was appalling and a belt buckle was sewn on backwards- after sending photos they promised to look into it but didn't get back to me. My next 2 e-mails were ignored. I have sent over 10 e-mails about not receiving the refund and each time am just given a payment reference number and told to contact my bank. The bank have checked 3 times and there is no payment pending- they are now going to start proceedings to recover the funds. My son died a few months ago and this was a cheer myself up purchase that has turned into a nightmare and made my life even worse. I am going to be reporting them to the authorities as this kind of business practice should not be tolerated. I will also post this review EVERYWHERE I can to warn unsuspecting shoppers. STAY AWAY from them and boohoo.com (the parent company)..”

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Posted 3 years ago

“Worst customer experience ever!!!!! There was a mistake made on my delivery address. I notified the team within minutes. Even when the order was in process, they denied to help. They kept going on in circles telling me nothing can be done. One of the colleague told me they will supply the correct address to courier but then they completely flipped out. It was most stressful experience talking to bunch of people who just refused to help. Moreover there is no number to call them, they just take the payment and provide no help whatsoever. WORST experience of my life!!!!”

Helpful Report

Posted 3 years ago

“The photos online are very misleading and misrepresenting. I ordered items from the online store multiple times, and they always look very much different in person( length, fit, etc). Customer service either emails back generic answers or doesn’t respond at all. Would not recommend this brand.”

Helpful Report

Posted 3 years ago

“Very bad experience with refund group. Asking same question and same qurstion and didnt solve the problem. Waiting for refund more than 1 month and didnt get the refund back.”

Helpful Report

Posted 3 years ago

“I have been a loyal customer for some time and my recent order has not arrived. Now waiting 3 weeks and paid $14.99 to receive by latest 10 business days! No phone number other than email and the response was pathetic! “I cannot refund you the postage”!!! I will be disputing with PayPal’s support. Karen Millen, your service is not putting the customer at the centre of your work!”

Helpful Report

Posted 3 years ago

“Worst online retailer I have dealt with when it comes to returns. Sent back an item (which I needed express shipping on but didn’t even arrive within that timeframe) over 3 weeks ago using their drop2shop facility and no sign of my refund. I have contacted customer support and twice in the last week I’ve been asked to provide proof of my return, which I have done now sending pictures of the returns label, the tracking number and the email confirmation of the return on both occasions and yet no where closer to getting my refund. Issue appears to be with the returns facilitator but this shouldn’t be impacting on the consumer. Won’t shop online here again.”

Helpful Report

Posted 3 years ago

“I’ve been a loyal client since 2009 and 90% of my wardrobe - work, party, casual, dressy was all KM. My last purchases were disappointing and customer service, though responsive, clearly have been given orders to not budge an inch, even at the expense of a positive client experience - quality of fabric and workmanship has gotten poor, perfect tailored fit and cut of yesteryear gone, and sizing is consistently off. Dresses I own from before that I wanted in different colors and bought recently are just not the same. I gave it a chance when all closed down but no more. This was such an admired and phenomenal brand. Listen up #karenmillen management : this is not how you generate growth and client loyalty. What a shame.”

Helpful Report

Posted 3 years ago

“U.S. customers be aware- US Sizing is absolutely wrong! I contacted customer service asking if their sizing was accurate - unfortunately their customer service is useless. Additionally, pricing was high, quality mediocre, and shipping cost policy high.”

Helpful Report

Posted 3 years ago

“on 14/8/2021 I placed an order from this website, they never delivered to me and when I contacted to claim my money back, I lost part of my money, they did not fully refund my money. previously paid to them. cheat”

Helpful Report

Posted 3 years ago

“Terrible. Don't waste your money or time. I bought 4 items from Karen millen, had one cancelled and refunded. Today I received my package it was the one item that was cancelled and nothing else! I was then made to check my package again to see if it was in the bottom, even though the weight on the package clearly wasn't enough for more than one item! I was told before they even found out what had happened they wouldn't offer any refund or replacement because their systems said it was sent. THE SAME SYSTEMS THAT SAID THEY DIDNT HAVE THE DRESS THAT WAS DELIVERED. I was made to feel like they were doing me a favour by offering a replacement-this one time only... BUT BEFORE THAT HOW WOULD YOU LIKE TO PAY FOR THE DRESS THAT YOU RECEIVED!!!!! Absolutely shocking.”

Karen Millen 1 star review on 9th September 2021

Helpful Report

Posted 3 years ago

“Ordered a size 16 dress but it is more like a 10/12. Literally about 10" gap that could not be zipped up.Why do this to women ? If you say it is a UK 16 then it needs to follow the UK guidelines/measurements on what size that actually is and make it sized accordingly. I am a UK 16 in every other high street brand no problems ,but this feels more like a 10/12 which has wasted my time ordering and returning etc and it makes you feel horrible because the size you normally wear is clearly 3 sizes too small. Also for the money the fabric is a very cheap crepe type fabric and not what I was expecting at all for a £200 dress? it's the type of fabric you get in budget dress shops, just all round a horrible experience. Avoid is my advice...and if you are a size 12 order a 16 it may..just may? fit you!”

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Posted 3 years ago

“I ordered next day delivery, yesterday - no delivery today. Why offer next day when you can’t honour it ! Very disappointed ☹️”

Helpful Report

Posted 3 years ago

“Terrible, utterly terrible, on every level. My goods haven't arrived and I paid next day delivery, despite having Karen Millen Gold, so that I'd get them next day. No goods, no phone number to call, no response via email, twitter or WhatsApp. Will never ever recommend. Would give a zero if I could. Shame on you Karen Millen.”

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Posted 3 years ago

“God it's a scam”

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Posted 3 years ago

“Literally the worst experience with Customer Service...and equally as horrible as zara. If you buy - Expect to wait a min. of 30-45 days to receive your item(s). If you feel your items may be lost in the mail - not their problem. They'll make you wait until they can investigate ...up to another 30 days. If you return - Expect to pay at least $10 in return shipping.”

Helpful Report

Posted 3 years ago

“Horrible experience!!! I got wrong dress, the customer services sucks. Don’t buy to this shop it’s garbage quality !!!”

Helpful Report

Posted 3 years ago

“It was a HUGE mistake I made in ordering from Karen Millen. This company is not operating normal, DO NOT buy from this. I used to like their clothing and the shipping was normal (I live in the US), but I recently I placed 2 orders, I paid the express shipping and it has been more than 10 days, the tracking didn't show anything and nothing shows up. They have no phone number, I use WhatsAPP, but the number they put for WhatsAPP contact is invalid. The only way is through email, I emailed and it said they will respond in 72 hours. That's an awful customer service. Again DO NOT buy from this store online!”

Helpful Report

Posted 3 years ago

“I wish they could give me the option of scoring them zero, I'm surprised how such a silly company is still open, I bought 2 dresses from them with different transactions, first the dresses were available, as soon as the transaction went through, I received an update message, saying the dresses were out of stock, transaction cancelled, but oh dear, waiting for over a week for my refund, contacted the customer service via WhatsApp, nothing. I need my money, seriously this customer service is the most useless, I have seen. Kind regards, Khaty”

Helpful Report

Posted 4 years ago

“Very bad experience. They let you pay for express delivery within 2 working days and than ask you to wait 3 weeks for delivery!”

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Posted 4 years ago

“I'm in mourning for pre-boohoo Karen Millen. It was my favourite brand as the material was so high quality and the designs perfectly fit my hourglass shape. Then Boohoo happened, and now we are buying clothes for 10 times the price of boohoo and it's the same quality material. The shape of all the items are also atrocious. Everything I've bought is for a skinny woman with a huge pot belly. I don't know any non-pregnant woman with this kind of figure. I suppose I just really need to give up on this brand as boohoo has decimated the quality.”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.4 based on 510 reviews