Karen Millen Reviews

Name: Karen Millen
Rating: 1.32

1.3 Rating 560 Reviews

6 %

of reviewers recommend Karen Millen

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1.3

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat

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Karen Millen 2 star review on 23rd May 2025

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Karen Millen 1 star review on 22nd May 2025

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Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever! I waited 3 weeks for my items. I was told in an email I’d receive my items in 8 business days. I’m still waiting!!! I order $1200 worth of dresses to try on for a wedding. Well, the wedding has come and gone. They won’t pay for my return! I will never give them my business again and I will tell everyone not to waste their time.”

Helpful Report

Posted 4 years ago

“Wow! Where do I start? What a disappointing shopping experience. I ordered a dress for a wedding in two different sizes after it kept popping up in my Facebook feed. I paid for expedited shipping because I was on a tight timeframe. When the dresses arrived, I was frustrated to see that not only was I sent the wrong size, but the dress itself was cheap looking in person. I promptly wrapped everything back up and started the returns process within minutes of receiving the package. However, it took well over a month and countless texts to finally get my nearly $600 refund. If I hadn’t stayed on top of it, they would have never refunded me my money. They had the dresses in their possession for three weeks before they even processed the return at my written request. From other reviewers, this sounds like a common (and very shady) practice at KM. I will NEVER order anything from this company again. Worst customer service in the business.”

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Posted 4 years ago

“Fine if you get the order right. Worst returns service ever. Quality is definitely not the KM we remember. Ordered 1 coat and 5 dresses. I'm a size 10-12. Coat was more like a big 16. One dress was completely see-through. One had threads hanging off everywhere and the worst rough synthetic fabric. One dress was a size 14+ and far longer than the measurements or pictures. Only kept two dresses from entire order. Emailed returns to let them know at around 20 days I had not received a notification that the return was received and the tracking company had it as arrived. Advised would not even look in to it until I had no confirmation at 29 days. Requested again that maybe they could just check the system, make a quick call, etc.. Told no, they would do nothing until after 29 days. At 31 days no sign of anything so emailed them. Will see if they can be bothered doing anything now. 100% certain never ordering from again. I've had better quality and Customer care from Shein!”

Helpful Report

Posted 4 years ago

“For the people asking what happened to Karen millen.. well sadly its not KM like we know it ..its been bought by Boohoo .. so that does explain it .. just Google the history of what happened..”

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Posted 4 years ago

“I ordered $1200 for 3 dresses and chose express delivery on check out. Although they mentioned it should arrive 2-4 business days it never arrived! After 10 days UPS website updated to delivered while I didnt receive the package and whe I called UPS they said sender didnt ask for signature!!!!!! And the package might be lost. So ridiculous. Dont buy anything from their online store they wont care about delivery they just want your money!!!!!!”

Helpful Report

Posted 4 years ago

“Would give zero stars if it was possible. I sent them an enquiry about a missing Australia Post returns parcel (the returns label is generated through KM and paid for by the customer) and advised that I could not get a response from Aus Post (which is usual, they usually will only respond to a company/retailer especially when it's a retailer generated returns label). It's also evident in the postal tracking that I lodged the return. I then got a threatening email back from KM (well, Boohoo) accusing me of fraud and saying the "frequency of missing return items far exceeds normal levels" - I enquired about ONE missing item and this seems to be their way of intimidating customers from following up on anything.”

Karen Millen 1 star review on 26th April 2022

Helpful Report

Posted 4 years ago

“Love the clothing but bad bad customer service”

Helpful Report

Posted 4 years ago

“Worst customer service I have ever experienced. Would not accept a return for an item that was too small to fit me. Ever worn and the tags were still attached. Even more upsetting because the coat was supposed to be worn for my wedding photos.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY! I returned dresses for correct sizes and they have not been returning my money. I just realized this! I have sent many emails and they have been refunding only one out of every 5 dresses I’ve bought. Scandalous company!!!”

Helpful Report

Posted 4 years ago

“The old Karen Millen is gone, it’s just boohoo with extortionate prices now. Quality is absolutely terrible, will never buy from them again”

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Posted 4 years ago

“This is not Karen millen Sizes are. ridiculous ,quality is rubbish, what happened to Karen Millen ? that used to be my one shop for everything . Perfect sizing 😀not anymore just cheap rubbish and sales all the time! (As they want you to believe)I used to love this brand and was a loyal customer for over 20 years 🧐😔”

Helpful Report

Posted 4 years ago

“Purchased a coat from Karen Milan over £200 poor quality didn’t last more then 2 days even primark has better quality”

Karen Millen 1 star review on 1st March 2022

Helpful Report

Posted 4 years ago

“Gosh ..this is not karen milllen anymore its Boohoo .its been bought but them..so understand this ..and stay away .. there's no quality ..zero ..”

Helpful Report

Posted 4 years ago

“The WORST website to shop from is Karen Millen. The site switches from the US site to the UK site, therefore creating confusion. When I realized i ordered the wrong size, it was too late and I had no option of canceling nor editing my order. I had to wait to receive the wrong size and pay to ship it back. Customer service at it's worst!!!!!!”

Helpful Report

Posted 4 years ago

“Shockingly poor quality coat. I previously loved this brand. However, the level of the coat I received is comparable to Primark. The buttons were light and flimsy, the material of the coat was cheap and wrinkly and the chain on the inside for hanging the coat was broken. Premium price tag ✅ Poor quality ✅”

Helpful Report

Posted 4 years ago

“I have been a Karen Millen customer for close to 10 years, bought everything from coats, workwear to evening gowns from them. They were always such nice quality. I hadn’t bought anything from them in the past two years during Covid. I recently purchased a dress from them, and when I received it I was shocked by the quality. It looks and feels cheaper than a Zara or H&M dress!! Comparing it to all my dresses from them that I’ve bought in the past you wouldn’t even believe it’s from the same brand. Very disappointed, will not be purchasing anything from them anymore although I used to be a devoted customer.”

Helpful Report

Posted 4 years ago

“Terrible company paid for express delivery did not arrived still 6 days later. Shocking customer service did not deal with my issue. Do not shop here.”

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Posted 4 years ago

“Items were shipped from China and UPS claimed I had to give my social security number to received. And after I did the driver demanded an $266 check to release then. Very deceptive and you cannot contact them other than email that are not responded to.”

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Posted 4 years ago

“They sent me a dress I ordered online filthy with make up and smelled as if someone had worn in on a night out. In the middle of pandemic as well. 😷 the belt on the dress was damaged too.”

Karen Millen 1 star review on 12th February 2022

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Posted 4 years ago

“If I could give ZERO stars I would! Their clothes look beautiful on the website but their customer service is horrific. I recently ordered a $300 dress and received the wrong item. Ok, this happens sometimes. I emailed them immediately but didn’t get a response for a couple of days. Then they asked me to take pictures of the item before telling me to send it back. Then after a couple more days, they responded with return instructions. I followed those instructions and sent the item back that day. They also required a picture of the receipt from the post office. Complete unnecessary since the tracking is attached the to USPS label they sent me! Once I sent that, after a few more days they emailed me to see if I still wanted the correct item. Not sure why this was a question since I never asked for a refund. I responded and said yes, and then after 24 hours received another email stating the item had sold out. And here’s the kicker….they said I would have to wait until they received the returned item before getting a refund!! Again, they have the tracking information already!! This is completely unacceptable customer service and at this price point, I would think you would get better service. I will NEVER order from this company again.”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 560 reviews