Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. awful product, still awaiting a refund. Clothing is poor quality and expensive”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful customer service . I purchased a dress from KM and the fabric was all crinkly. You couldn’t iron out or even steam. I can’t wear the dress. Everyone that has purchased will have the same problem. As I had the dress hem taken up I couldn’t return. My trusted Drycleaners returned to me after the alteration and the fabric went crinkly.”

Karen Millen 1 star review on 10th November 2021

Helpful Report

Posted 3 years ago

“Paid extra for fast delivery and item did not arrive on time. Contacted customer care and they only offered £2 off my postage and nothing else and made excuses that sometimes we have to wait on postage, despite the fact they charged extra for this service. Had ordered the dress for an event but dress didn’t arrive.”

Helpful Report

Posted 3 years ago

“I bought from Karen Millen including a forever dress I had been eyeing off for a few years. I saw there was a sale and thought to myself “this is the perfect chance to buy it!”. It turns out the reason it was so cheap, because the quality was abysmal. The leather belt was already bent when opening and refused to be bent back to shape. Do not buy from This brand if you expect pre 2019 quality.”

Helpful Report

Posted 3 years ago

“Since Boohoo has taken over Karen Milen the quality of the clothes has changed. I use to shop at KM 10yrs ago and the knitwear quality was a a high standard and now their quality is similar to HM. In fact HM is better and reasonable.”

Karen Millen 1 star review on 2nd November 2021

Helpful Report

Posted 4 years ago

“Returned faulty item 3rd sep still waiting for a refund. Chased several times with CS and getting no where now stopped responding”

Helpful Report

Posted 4 years ago

“Awful awful awful material and zips. The material shrinks when you first wash it on expensive shirts, the zips break after wearing a couple of times. What’s going on, the quality is get worse than ever. So sad as I use to buy everything from Karen millen. Going to give up as fed up with returning all the time”

Helpful Report

Posted 4 years ago

“Returned faulty item 3rd sep. it wAs signed for at your end to say return received and despite chasing 6 times still no refund.CS has been appalling asking me repeat questions that have been answered at least 3 times!! Now no response at all from my last em nail in over a week - diabolical”

Helpful Report

Posted 4 years ago

“Awful service customer service terrible coat turned up and it was stuffed in the bag, hair on the shoulders and what looked like animal hair... luxurious experience not. Rounds of emails and no action. Customer service sitting behind emails terrible service”

Helpful Report

Posted 4 years ago

“I would give no stars if I could-absolutely fraudulant company. I placed 2 orders and only one was sent, after first being told by 4 agents that they had been sent together, then that they hadn't. They owe me a $900 refund which they said they paid, but definately haven't. You get a different person with each e-mail giving standard scripted responses and fobbing you off. On the order which I did receive the sewing was appalling and a belt buckle was sewn on backwards- after sending photos they promised to look into it but didn't get back to me. My next 2 e-mails were ignored. I have sent over 10 e-mails about not receiving the refund and each time am just given a payment reference number and told to contact my bank. The bank have checked 3 times and there is no payment pending- they are now going to start proceedings to recover the funds. My son died a few months ago and this was a cheer myself up purchase that has turned into a nightmare and made my life even worse. I am going to be reporting them to the authorities as this kind of business practice should not be tolerated. I will also post this review EVERYWHERE I can to warn unsuspecting shoppers. STAY AWAY from them and boohoo.com (the parent company)..”

Helpful Report

Posted 4 years ago

“Worst customer experience ever!!!!! There was a mistake made on my delivery address. I notified the team within minutes. Even when the order was in process, they denied to help. They kept going on in circles telling me nothing can be done. One of the colleague told me they will supply the correct address to courier but then they completely flipped out. It was most stressful experience talking to bunch of people who just refused to help. Moreover there is no number to call them, they just take the payment and provide no help whatsoever. WORST experience of my life!!!!”

Helpful Report

Posted 4 years ago

“The photos online are very misleading and misrepresenting. I ordered items from the online store multiple times, and they always look very much different in person( length, fit, etc). Customer service either emails back generic answers or doesn’t respond at all. Would not recommend this brand.”

Helpful Report

Posted 4 years ago

“Very bad experience with refund group. Asking same question and same qurstion and didnt solve the problem. Waiting for refund more than 1 month and didnt get the refund back.”

Helpful Report

Posted 4 years ago

“I have been a loyal customer for some time and my recent order has not arrived. Now waiting 3 weeks and paid $14.99 to receive by latest 10 business days! No phone number other than email and the response was pathetic! “I cannot refund you the postage”!!! I will be disputing with PayPal’s support. Karen Millen, your service is not putting the customer at the centre of your work!”

Helpful Report

Posted 4 years ago

“Worst online retailer I have dealt with when it comes to returns. Sent back an item (which I needed express shipping on but didn’t even arrive within that timeframe) over 3 weeks ago using their drop2shop facility and no sign of my refund. I have contacted customer support and twice in the last week I’ve been asked to provide proof of my return, which I have done now sending pictures of the returns label, the tracking number and the email confirmation of the return on both occasions and yet no where closer to getting my refund. Issue appears to be with the returns facilitator but this shouldn’t be impacting on the consumer. Won’t shop online here again.”

Helpful Report

Posted 4 years ago

“I’ve been a loyal client since 2009 and 90% of my wardrobe - work, party, casual, dressy was all KM. My last purchases were disappointing and customer service, though responsive, clearly have been given orders to not budge an inch, even at the expense of a positive client experience - quality of fabric and workmanship has gotten poor, perfect tailored fit and cut of yesteryear gone, and sizing is consistently off. Dresses I own from before that I wanted in different colors and bought recently are just not the same. I gave it a chance when all closed down but no more. This was such an admired and phenomenal brand. Listen up #karenmillen management : this is not how you generate growth and client loyalty. What a shame.”

Helpful Report

Posted 4 years ago

“U.S. customers be aware- US Sizing is absolutely wrong! I contacted customer service asking if their sizing was accurate - unfortunately their customer service is useless. Additionally, pricing was high, quality mediocre, and shipping cost policy high.”

Helpful Report

Posted 4 years ago

“on 14/8/2021 I placed an order from this website, they never delivered to me and when I contacted to claim my money back, I lost part of my money, they did not fully refund my money. previously paid to them. cheat”

Helpful Report

Posted 4 years ago

“Terrible. Don't waste your money or time. I bought 4 items from Karen millen, had one cancelled and refunded. Today I received my package it was the one item that was cancelled and nothing else! I was then made to check my package again to see if it was in the bottom, even though the weight on the package clearly wasn't enough for more than one item! I was told before they even found out what had happened they wouldn't offer any refund or replacement because their systems said it was sent. THE SAME SYSTEMS THAT SAID THEY DIDNT HAVE THE DRESS THAT WAS DELIVERED. I was made to feel like they were doing me a favour by offering a replacement-this one time only... BUT BEFORE THAT HOW WOULD YOU LIKE TO PAY FOR THE DRESS THAT YOU RECEIVED!!!!! Absolutely shocking.”

Karen Millen 1 star review on 9th September 2021

Helpful Report

Posted 4 years ago

“Ordered a size 16 dress but it is more like a 10/12. Literally about 10" gap that could not be zipped up.Why do this to women ? If you say it is a UK 16 then it needs to follow the UK guidelines/measurements on what size that actually is and make it sized accordingly. I am a UK 16 in every other high street brand no problems ,but this feels more like a 10/12 which has wasted my time ordering and returning etc and it makes you feel horrible because the size you normally wear is clearly 3 sizes too small. Also for the money the fabric is a very cheap crepe type fabric and not what I was expecting at all for a £200 dress? it's the type of fabric you get in budget dress shops, just all round a horrible experience. Avoid is my advice...and if you are a size 12 order a 16 it may..just may? fit you!”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 519 reviews