Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered next day delivery, yesterday - no delivery today. Why offer next day when you can’t honour it ! Very disappointed ☹️”

Helpful Report

Posted 4 years ago

“Terrible, utterly terrible, on every level. My goods haven't arrived and I paid next day delivery, despite having Karen Millen Gold, so that I'd get them next day. No goods, no phone number to call, no response via email, twitter or WhatsApp. Will never ever recommend. Would give a zero if I could. Shame on you Karen Millen.”

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Posted 4 years ago

“God it's a scam”

Helpful Report

Posted 4 years ago

“Literally the worst experience with Customer Service...and equally as horrible as zara. If you buy - Expect to wait a min. of 30-45 days to receive your item(s). If you feel your items may be lost in the mail - not their problem. They'll make you wait until they can investigate ...up to another 30 days. If you return - Expect to pay at least $10 in return shipping.”

Helpful Report

Posted 4 years ago

“Horrible experience!!! I got wrong dress, the customer services sucks. Don’t buy to this shop it’s garbage quality !!!”

Helpful Report

Posted 4 years ago

“It was a HUGE mistake I made in ordering from Karen Millen. This company is not operating normal, DO NOT buy from this. I used to like their clothing and the shipping was normal (I live in the US), but I recently I placed 2 orders, I paid the express shipping and it has been more than 10 days, the tracking didn't show anything and nothing shows up. They have no phone number, I use WhatsAPP, but the number they put for WhatsAPP contact is invalid. The only way is through email, I emailed and it said they will respond in 72 hours. That's an awful customer service. Again DO NOT buy from this store online!”

Helpful Report

Posted 4 years ago

“I wish they could give me the option of scoring them zero, I'm surprised how such a silly company is still open, I bought 2 dresses from them with different transactions, first the dresses were available, as soon as the transaction went through, I received an update message, saying the dresses were out of stock, transaction cancelled, but oh dear, waiting for over a week for my refund, contacted the customer service via WhatsApp, nothing. I need my money, seriously this customer service is the most useless, I have seen. Kind regards, Khaty”

Helpful Report

Posted 4 years ago

“Very bad experience. They let you pay for express delivery within 2 working days and than ask you to wait 3 weeks for delivery!”

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Posted 4 years ago

“I'm in mourning for pre-boohoo Karen Millen. It was my favourite brand as the material was so high quality and the designs perfectly fit my hourglass shape. Then Boohoo happened, and now we are buying clothes for 10 times the price of boohoo and it's the same quality material. The shape of all the items are also atrocious. Everything I've bought is for a skinny woman with a huge pot belly. I don't know any non-pregnant woman with this kind of figure. I suppose I just really need to give up on this brand as boohoo has decimated the quality.”

Helpful Report

Posted 4 years ago

“I ordered a cream short sleeve blouse and a spotted blouse arrived. Awful quality. No phone number for customer services. So the blouse i wanted has now sold out. Wont be ordering from them in the future. I dont no whay had happened to this company.”

Helpful Report

Posted 4 years ago

“Since the time Karen Millen is sold, the quality, style, fit everything has to the dogs! It used to be so much better and now I don't even feel like visiting the website let alone buy anything! What have you done?!”

Helpful Report

Posted 4 years ago

“Worst online purchase I've ever made. I ordered two dresses of one color and it came in another. I had to print the paper to return the package by mail. It took a long time to refund and when it finally did, it returned less money than it was to refund. They were irresponsible and dishonest with me. Karem Millen from me you are free. I never buy anything online at this store again. I wasted my time and money.”

Helpful Report

Posted 4 years ago

“I can only agree, KM is now just awful. Bought a denim jacket and skirt, both far too big for my size, the jacket was ridiculously baggy, completely unwearable. Nevermind all this, it STANK! The smell was unbearable, like walking through the primark shoe section, just 10 times stronger. Wont return!”

Helpful Report

Posted 4 years ago

“IF YOU ARE IN THE US DO NOT ORDER FROM THIS COMPANY, UPS WILL DEMAND HUNDREDS OF DOLLARS TO MAKE THE DELIVERY FOR BROKER FEES THE BRAND DOESNT PAY EVEN THOUGH YOU PAY THE BRAND FOR SHIPPING...”

Helpful Report

Posted 4 years ago

“I used to love Karen Millen - they used to have beautifully made, classy and quality clothing which would last and be so true to size. But, ever since Boohoo took it over, it has stripped it of its quality and class. The sizing is completely all over the place, and the clothes are totally trashy and see through. I will never buy from them again - seems like they have taken the once gorgeous brand and using it to charge extortionate prices (which before, I would HAPPILY have paid for) for shoddy clothes. SO disappointed in the brand now - if you are going produce cheap clothes, then you need to charge cheap prices. What a shame!”

Helpful Report

Posted 4 years ago

“Over £750 taken from my bank account on 24/5/2021 and no confirmation/record of my order. Still no refund as of yet 25/6/2021 despite numerous promises. Disgraceful behaviour!”

Helpful Report

Posted 4 years ago

“I used to own loads of km dresses, but now when I browse in their website there are plenty of low quality dress, the fabric looks cheap and the colour is awful. The price is too high for a trashy. I won't have it even if its free”

Helpful Report

Posted 4 years ago

“The quality is appalling and material is cheap, it’s no better than ASOS clothing anymore. Such a shame it used to be 50% of my wardrobe. Boohoo have ruined a great brand.”

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Posted 4 years ago

“I use to purchase so many thing KM in store. just have a very bad experience with online. absolutely rubbish, the fabric is ok but lacking fabric, they done it like the chinese done their cloth, aboluetly horrendous, never again, rip km”

Helpful Report

Posted 4 years ago

“Sent my express package to us without proper customs clearance. When the customs agent first called me asking for my social security number, I thought it was fraud. Wasted time, no dress for an event, very bad experience. Unresponsive customer service unwilling to take responsibility for their mess up nor fix my problem”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 519 reviews