Karen Millen Reviews

Name: Karen Millen
Rating: 1.32

1.3 Rating 554 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

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1.3

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service. Diffrent person on every e-mail and they answer no questions -only return faulty item and we see when we get item if we have a new one.. they dont wanto discount and are generally unintrested to help you”

Helpful Report

Posted 3 years ago

“Not sure which was worse, the service or the quality of the clothing. Ordered two items separately, paid for express delivery (2 working days) for both. One item arrived two weeks after the order was placed and I have no idea where the second item is but I certainly haven't received it. The stance from customer service is that I just have to wait. It wouldn't be so bad if I knew I was the only person it happened to, but reading reviews this appears to be the general consensus. They take your money but don't send the item or deliver it incredibly late. And they couldn't care less. Any positive reviews they have are so generic and clearly fabricated. The item looked like something cheap that you would buy from Boohoo (who is apparently their parent company now) except you pay Karen Millen prices. Be warned!”

Helpful Report

Posted 3 years ago

“they have terrible customer service, you cannot contact them by phone only by messages! I placed an order which supposed to arrive within 5-8 days, it took it 35 days to arrive, received an extra item, and when contacted them to ask them to send someone to collect the item from my home since I work from home and cannot leave the house, they said we can't send someone, even me can't waste my time to fix your workers mistake, I also ask them to exchange one of my items since it is big, they said we do not do exchange you have to return the item and buy it again! Which means that I have to buy it double price since there was a promotion when I bought it and have to pay delivery! They refused to price match the item or wave the delivery even when I became honest and contacted them to return the extra dress!!! Literally a horrible place to shop from!!!!”

Helpful Report

Posted 3 years ago

“AWFUL quality and packaging. if you consider yourself a Premium brand than Zara is a luxury brand. Your packaging is unacceptable for the amount of money you charge for your products who are very poor quality and the smell is disgusting. Seriously, take a look at Zara ..don't go too far, just ZARA, can learn a lot from basic standards. You should be ashamed for charging what you charge for such poor quality and unadaptable conditions of your garments. This dress came shoved in a plastic bag half buttoned not even folded...just like the previous customer had sent it back. Blazer that is H&M basic quality by the way, had this horrible smell i couldn't even try it on. SHAME SHAME SHAME”

Helpful Report

Posted 3 years ago

“Really terrible experience. I received a notification that my order was going to be delivered every day for weeks until finally I got a sketchy call from UPS saying that they would only release my order if I provided my social security number, which obviously I wasn't going to do nor should anyone have to for an individual eCommerce order (I literally work in eCommerce shipping so it's pretty obvious this was a scam). I contacted Karen Millen customer service MANY times and never received a response. Then they just refunded my order rather than address the issue. VERY UPSET because I spent a lot of time picking out the items I wanted and then it was stressful to get constant delivery emails waiting for a package to arrive. DO NOT BUY from here if you live in the US.”

Helpful Report

Posted 3 years ago

“So, ordered a size 6 UK. Received a size 14 UK. Wrote to them, and asked for a size 6. Returned incorrect item (paying 15 euros in postal charges). Been a good person and NOT asked for a refund on the postal charges. THEN received size 14UK AGAIN (for the second time, after I specifically told them I NEED A size 6 UK)!!!!! GUESS what will happen next- I will AGAIN have to return this, and hopefully I won't have to pay 15 euros to send this back, which was (60 euros btw)- so that I won't pay 90 euros in total, and getting 60 back from them. What a joke????”

Helpful Report

Posted 3 years ago

“I recently placed three seperate orders with Karen Millen. One had unlimited express delivery for a year added to the basket yet was still sent via standard delivery. The other two were ordered with express delivery, which is meant to be within two days, and both took four-five days to delivery. I contacted customer service on both occasions and was not provided with any solutions / support. Overall a very poor delivery service.”

Helpful Report

Posted 3 years ago

“Short story: product with makeup stains - not good quality for price - packing is terrible for price - not a transparent brand because they do not have reviews on their site. WILL NOT BUY AGAIN Long story: I bought a very expensive linen white dress. It came with small stains (one seemed like lipstick and another one foundation on the neck). The dress belong to the Lydia influencer collection so it sold out with in minutes therefore I could not exchanged it. The dress comes with a belt make of the same material but for that price point the least they could have done was not have those cheap thread belt loops. It doesn't have belt loops of the same material. The packaging was also terrible. The dress was about $400 and came packed like it was $20 in plastic and broken hanger. I have purchased from other stores in CHINA for less money and their packing is way better than Karen Millen.”

Helpful Report

Posted 4 years ago

“DO NOT PURCHASE FROM THIS SITE! I purchased a very expensive leather trench. The next day it went on sale for a 50% discount and they refused to do a price adjustment. I returned the first coat and purchased a second coat at the discounted price. I had to pay to return the first coat and I was charged for the second coat but, after several weeks, I still haven’t received it. Customer service is giving me the run around and refuse to tell me what happened to my second order. They had no problem taking my money but refuse to send me the merchandise that I purchased or answer my inquiry about it. To make matters worse, they have no customer service phone number so you have to email back and forth waiting 24 hours for each response. It’s been the worst online experience I’ve ever had.”

Helpful Report

Posted 4 years ago

“The clothes are super expensive and not worth it. On top of that customer service is absolutely terrible and rude. Returns take over 30 days, save yourself the trouble and purchase some place else. If I could give them a 0 I would.”

Helpful Report

Posted 4 years ago

“I ordered 5 dresses based on the chart provided by the website. All the dresses were small. I placed another order one size up and out of two dresses there was a defect on one of the dresses. Customer service was not accommodating especially that it was there defect and fault with the size as I measure my size while looking at the chart. Will not be ordering again because they wouldn’t even cover return shipping when it was there fault.”

Helpful Report

Posted 4 years ago

“As so many of the reviews on here say, worst customer service I have ever experienced. I wouldn't buy from them ever again, as if you receive a faulty item, they will not refund, exchange or allow returns.”

Helpful Report

Posted 4 years ago

“The new clothes are superugly.”

Helpful Report

Posted 4 years ago

“Wow that just wasn’t what I was expecting. I received it on time and right size but the items were so awfully made. The trousers were see through and the blouse had such a horrible stitching. Looks like something from boohoo. I’ll never buy from this brand again.”

Helpful Report

Posted 4 years ago

“Shopping online at Karen Millen has been a truly awful experience. Two months ago, I returned an $800 coat because it was the wrong size. I still haven't received a refund. I have emailed them four times, and each time a different customer service representative has replied with a vague and unapologetic response. I expect I will never receive my refund.”

Helpful Report

Posted 4 years ago

“Worst customer service ever! I waited 3 weeks for my items. I was told in an email I’d receive my items in 8 business days. I’m still waiting!!! I order $1200 worth of dresses to try on for a wedding. Well, the wedding has come and gone. They won’t pay for my return! I will never give them my business again and I will tell everyone not to waste their time.”

Helpful Report

Posted 4 years ago

“Wow! Where do I start? What a disappointing shopping experience. I ordered a dress for a wedding in two different sizes after it kept popping up in my Facebook feed. I paid for expedited shipping because I was on a tight timeframe. When the dresses arrived, I was frustrated to see that not only was I sent the wrong size, but the dress itself was cheap looking in person. I promptly wrapped everything back up and started the returns process within minutes of receiving the package. However, it took well over a month and countless texts to finally get my nearly $600 refund. If I hadn’t stayed on top of it, they would have never refunded me my money. They had the dresses in their possession for three weeks before they even processed the return at my written request. From other reviewers, this sounds like a common (and very shady) practice at KM. I will NEVER order anything from this company again. Worst customer service in the business.”

Helpful Report

Posted 4 years ago

“Fine if you get the order right. Worst returns service ever. Quality is definitely not the KM we remember. Ordered 1 coat and 5 dresses. I'm a size 10-12. Coat was more like a big 16. One dress was completely see-through. One had threads hanging off everywhere and the worst rough synthetic fabric. One dress was a size 14+ and far longer than the measurements or pictures. Only kept two dresses from entire order. Emailed returns to let them know at around 20 days I had not received a notification that the return was received and the tracking company had it as arrived. Advised would not even look in to it until I had no confirmation at 29 days. Requested again that maybe they could just check the system, make a quick call, etc.. Told no, they would do nothing until after 29 days. At 31 days no sign of anything so emailed them. Will see if they can be bothered doing anything now. 100% certain never ordering from again. I've had better quality and Customer care from Shein!”

Helpful Report

Posted 4 years ago

“For the people asking what happened to Karen millen.. well sadly its not KM like we know it ..its been bought by Boohoo .. so that does explain it .. just Google the history of what happened..”

Helpful Report

Posted 4 years ago

“I ordered $1200 for 3 dresses and chose express delivery on check out. Although they mentioned it should arrive 2-4 business days it never arrived! After 10 days UPS website updated to delivered while I didnt receive the package and whe I called UPS they said sender didnt ask for signature!!!!!! And the package might be lost. So ridiculous. Dont buy anything from their online store they wont care about delivery they just want your money!!!!!!”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 554 reviews