Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 509 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some clothing from KM and needed to return it because the sizing was off. I had paid 350$ in taxes and duties when the items were shipped into Canada. I paid KM for a prepaid shipping label to send the goods back. KM charged me 20$ for return shipping fees and I sent the clothes back. The problem is twofold- it took over 1 month to get a refund from KM for the clothes. Worse yet, I cannot get back the 350$ from the border services because KM had me ship back the clothes to some Center in Ontario Canada. The border won’t refund your money unless the clothes leave Canada. KM cannot be reached by phone. You need to text them for customer service. They take 24 hours to respond to inquiries by text and after 15 messages asking them for proof my clothes made it back to the UK so I can apply for a refund of my tax and duties, they have not helped at all. They won’t tell me if they kept the clothes in Canada or if they left the country. The customer service chat clearly does not even read the message a customer sends as I get back the same nonsense answer over and over. BUYER BEWARE!”

Helpful Report

Posted 3 years ago

“The quality of Karen millen clothes has really gone down since the past 2 years.Bad stiching, low quality buttons.They use cheap material while the prices are still the same”

Helpful Report

Posted 3 years ago

“Proceed with caution if you plan to purchase anything from Karen Millen as the service is extremely poor since they moved to online. I have ordered 2 coats and the first purchase, KM sent the wrong size. Unfortunately when I returned it and tried to order another one, it was out of stock. The most recent order was another coat which was quite pricey and the coat arrived after paying next day delivery with the coat chain broke. When I sent an email bringing it to their attention, the mailbox continually came back repeatedly as undeliverable, stating that the mailbox is full or there is an error with their mailing address. Almost 3 weeks later after trying different ways to contact them I managed to get a response after sending an email directly to Boohoo. The response was appalling from KM. Yet again they sent a label to return the coat, could not send a replacement as the coat is out of stock. There was no offer of any compensation of my next day delivery charge or for the fault. I will never order anything from them again.”

Helpful Report

Posted 3 years ago

“Terrible customer service! Terrible quality. Had a missing part from my order which they did not help me with. Poor quality check for what they are sending AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“HORRENDOUS customer service. I ordered over $500 worth of merchandise and as I entered the billing address which I do not have access to as it no longer exists and is in another country, it must have changed my shipping address which is in New York. I immediately saw that this happened and contacted them and they do not provide you with a number to call just to contact them by Instagram or on Facebook messenger which is ridiculous. I do that and they take 2 days to respond to tell me there’s nothing I can do and that I should try to pick it up from the address. So they assume I can board a plane and fly 17 hours while pregnant during covid to try to pick up the order from an address that no longer exists. It’s crazy how a business can be so unprofessional with no regard whatsoever to their customers and do not care about their consumers or if they even got their orders as long as they receive money. Disgusting philosophy and disgusting customer service. Don’t even know why I ordered their quality has gone horribly down last time I did. Save your money and order from a legitimate company that actually cares about its customers.”

Helpful Report

Posted 3 years ago

“Ordered the jaquard zebra dress online and was surprised at the terrible quality. I was subsequently told KM has been bought by boohoo. The dress seam was faulty and overall quality was bad. I returned straight away.”

Helpful Report

Posted 3 years ago

“I have return 2 items on the same date, check the track & trace online. They have received both items, but they just refunded me for one item only! they are scam. do not purchase anything if you are not sure you want to keep it or not. they are thieves, and they steal your money. AVOID, AVOID, AVOID!!!”

Helpful Report

Posted 3 years ago

“I loved Karen Millen most of my wardrobe was clothing from them when they had they shops open now I ordered online materials very cheap please change the name people not to be confused because the brand is not the same now is cheap brand”

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Posted 3 years ago

“Not sure where you are shopping on the 5 star reviews they do not refund in five days more like 15”

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Posted 3 years ago

“The fabric was so bad. I had it drycleaned after I had the hem taken up and the fabric went crinkly and creased. I trust my Drycleaners. He does a fabulous job. Customer service told me there was nothing they could do. I am a good customer. I will never buy from them again.”

Karen Millen 1 star review on 16th November 2021

Helpful Report

Posted 3 years ago

“I ordered few items yesterday 24/11/2021 on two separate orders and payed ñext day delivery but never received them today 14/11/2021 . Now I have to spend time calling the customer service......... and the ombudsman if I won't be able to have this issue resolved tomorrow 15 /11/2021”

Karen Millen 1 star review on 15th November 2021

Helpful Report

Posted 3 years ago

“Awful customer service. awful product, still awaiting a refund. Clothing is poor quality and expensive”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful customer service . I purchased a dress from KM and the fabric was all crinkly. You couldn’t iron out or even steam. I can’t wear the dress. Everyone that has purchased will have the same problem. As I had the dress hem taken up I couldn’t return. My trusted Drycleaners returned to me after the alteration and the fabric went crinkly.”

Karen Millen 1 star review on 10th November 2021

Helpful Report

Posted 3 years ago

“Paid extra for fast delivery and item did not arrive on time. Contacted customer care and they only offered £2 off my postage and nothing else and made excuses that sometimes we have to wait on postage, despite the fact they charged extra for this service. Had ordered the dress for an event but dress didn’t arrive.”

Helpful Report

Posted 3 years ago

“I bought from Karen Millen including a forever dress I had been eyeing off for a few years. I saw there was a sale and thought to myself “this is the perfect chance to buy it!”. It turns out the reason it was so cheap, because the quality was abysmal. The leather belt was already bent when opening and refused to be bent back to shape. Do not buy from This brand if you expect pre 2019 quality.”

Helpful Report

Posted 3 years ago

“Since Boohoo has taken over Karen Milen the quality of the clothes has changed. I use to shop at KM 10yrs ago and the knitwear quality was a a high standard and now their quality is similar to HM. In fact HM is better and reasonable.”

Karen Millen 1 star review on 2nd November 2021

Helpful Report

Posted 3 years ago

“Returned faulty item 3rd sep still waiting for a refund. Chased several times with CS and getting no where now stopped responding”

Helpful Report

Posted 3 years ago

“Awful awful awful material and zips. The material shrinks when you first wash it on expensive shirts, the zips break after wearing a couple of times. What’s going on, the quality is get worse than ever. So sad as I use to buy everything from Karen millen. Going to give up as fed up with returning all the time”

Helpful Report

Posted 3 years ago

“Returned faulty item 3rd sep. it wAs signed for at your end to say return received and despite chasing 6 times still no refund.CS has been appalling asking me repeat questions that have been answered at least 3 times!! Now no response at all from my last em nail in over a week - diabolical”

Helpful Report

Posted 3 years ago

“Awful service customer service terrible coat turned up and it was stuffed in the bag, hair on the shoulders and what looked like animal hair... luxurious experience not. Rounds of emails and no action. Customer service sitting behind emails terrible service”

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.3 based on 509 reviews