Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give ZERO stars I would! Their clothes look beautiful on the website but their customer service is horrific. I recently ordered a $300 dress and received the wrong item. Ok, this happens sometimes. I emailed them immediately but didn’t get a response for a couple of days. Then they asked me to take pictures of the item before telling me to send it back. Then after a couple more days, they responded with return instructions. I followed those instructions and sent the item back that day. They also required a picture of the receipt from the post office. Complete unnecessary since the tracking is attached the to USPS label they sent me! Once I sent that, after a few more days they emailed me to see if I still wanted the correct item. Not sure why this was a question since I never asked for a refund. I responded and said yes, and then after 24 hours received another email stating the item had sold out. And here’s the kicker….they said I would have to wait until they received the returned item before getting a refund!! Again, they have the tracking information already!! This is completely unacceptable customer service and at this price point, I would think you would get better service. I will NEVER order from this company again.”

Helpful Report

Posted 3 years ago

“Bohoo is selling garbage for top prices under the disguise of Karen Millen brand. The original, high quality Karen Millen is gone for good. Avoid !!!!”

Helpful Report

Posted 3 years ago

“I ordered a wool coat from them last month, received it and I absolutely loved it. I wore it for one week and the whole thing was falling apart. It was pilling really badly everywhere, and the wool was pulling in multiple places. Really really poor quality. So I returned the coat, and didn’t get a replacement as it was out of stock. They did also refund me a ridiculously expensive duty charge I paid. That’s the only positive thing I will say about them. The following month I checked back and the coat was in stock again. Since I loved it so much I decided to give it another chance, in hopes maybe I just got a lemon. I paid $90 in duties on a $200 item which is again ridiculous, but I really liked the coat. I receive it and pull it out of the bag and I immediately get a strong perfume smell. I look at the coat and it is pulled and pilling everywhere, EXACTLY like the one I had retuned before. I look closer and in the pockets is garbage. Literally a gas receipt from Europe, and some small change. I’m so done with this company. Sending out used, dirty, damaged clothing?? No way.”

Karen Millen 1 star review on 3rd February 2022

Helpful Report

Posted 3 years ago

“Hopefully you get your order right, the customer service is simple not acceptable. What happened to this brand? I have been ordering form them for many years. It was my last order... I received a white blazer full of blue marker on all the stitches. I paid almost 200$ in duties since I am in Canada, how is this fair? You have to contact them via messenger and you get an answer from someone different everytime they answer you plus they dont read the conversation. Seems like they dont have quality control anymore. Really disapointed.”

Karen Millen 1 star review on 22nd January 2022

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Posted 3 years ago

“Absolutely devasyed with recent purchase wasn't able to wear the belt as it had no holes in it Unable to contact Karen millen on telephone so had to contact them by email and wait upto 72 hours for a response I will not be buying from them again after being a customer for many years They are making me wait over a week for a refund however taken money from my account straight away I have not been refunded for the postage either On top of this they won't honour a gift voucher despite it only being three days out of their expiry date Extremely disappointed poor quality clothing no quality control and dreadful customer services”

Helpful Report

Posted 3 years ago

“I bought a KM dress and the classic cuts have now moved to plunging neck lines. I returned that one! I bought a dress during the pandemic, then intended to wear it for work, and the zip broke! Customer service said I couldn't exchange it because it was more than 30 days. It was faulty, and I couldn't wear my work dress when we had lockdowns! Disappointing service given what KM has historically been known for, the KM now is different.”

Helpful Report

Posted 3 years ago

“I have been a loyal customer for 25 years. However, I am very unhappy with my recent purchases. Everything has become more unprofessional and careless, from packaging to customer service. Most importantly, I did NOT get a refund for the last order. To be very clear, they kept both the money and the dress and they can now happily sell it again.”

Helpful Report

Posted 3 years ago

“When the quilted short jacket arrived, I was very happy with it; the fit, colour and style until I found the discoloured/corroded buttons on both cuffs (not exactly cuffs but where they should be if there are). It's really disappointing as I sent it back and ordered another hoping it is just one off thing, but it was exactly the same; scuffed/corroded buttons on both cuffs, hence yet again I had to sent it back. No quality control or what? Anyway, since I liked the garment, they could have made an effort to find one with no faults, but they either didn't bother to make that extra effort or didn't have one without faults. Either way it's utter disappointment. I've been taking pride in wearing KM pieces and it's been my go-to brand for so many years. But this experience is changing my view on the brand completely. I remember reading an interview by the founder Karen Millen; “Karen Millen was once a premium brand. A brand that prided itself on delivering high-end fashion with attention to detail. Using the best fabrics and trims but keeping our prices affordable. It saddens me to see where it has been taken and how it has lost its way..."”

Helpful Report

Posted 3 years ago

“Do not want to accept a return, terrible customer service and 0 response and respect to a customer. Think twice before ordering, as you may not be able to return anything.”

Helpful Report

Posted 3 years ago

“I ordered some clothing from KM and needed to return it because the sizing was off. I had paid 350$ in taxes and duties when the items were shipped into Canada. I paid KM for a prepaid shipping label to send the goods back. KM charged me 20$ for return shipping fees and I sent the clothes back. The problem is twofold- it took over 1 month to get a refund from KM for the clothes. Worse yet, I cannot get back the 350$ from the border services because KM had me ship back the clothes to some Center in Ontario Canada. The border won’t refund your money unless the clothes leave Canada. KM cannot be reached by phone. You need to text them for customer service. They take 24 hours to respond to inquiries by text and after 15 messages asking them for proof my clothes made it back to the UK so I can apply for a refund of my tax and duties, they have not helped at all. They won’t tell me if they kept the clothes in Canada or if they left the country. The customer service chat clearly does not even read the message a customer sends as I get back the same nonsense answer over and over. BUYER BEWARE!”

Helpful Report

Posted 3 years ago

“The quality of Karen millen clothes has really gone down since the past 2 years.Bad stiching, low quality buttons.They use cheap material while the prices are still the same”

Helpful Report

Posted 3 years ago

“Proceed with caution if you plan to purchase anything from Karen Millen as the service is extremely poor since they moved to online. I have ordered 2 coats and the first purchase, KM sent the wrong size. Unfortunately when I returned it and tried to order another one, it was out of stock. The most recent order was another coat which was quite pricey and the coat arrived after paying next day delivery with the coat chain broke. When I sent an email bringing it to their attention, the mailbox continually came back repeatedly as undeliverable, stating that the mailbox is full or there is an error with their mailing address. Almost 3 weeks later after trying different ways to contact them I managed to get a response after sending an email directly to Boohoo. The response was appalling from KM. Yet again they sent a label to return the coat, could not send a replacement as the coat is out of stock. There was no offer of any compensation of my next day delivery charge or for the fault. I will never order anything from them again.”

Helpful Report

Posted 3 years ago

“Terrible customer service! Terrible quality. Had a missing part from my order which they did not help me with. Poor quality check for what they are sending AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“HORRENDOUS customer service. I ordered over $500 worth of merchandise and as I entered the billing address which I do not have access to as it no longer exists and is in another country, it must have changed my shipping address which is in New York. I immediately saw that this happened and contacted them and they do not provide you with a number to call just to contact them by Instagram or on Facebook messenger which is ridiculous. I do that and they take 2 days to respond to tell me there’s nothing I can do and that I should try to pick it up from the address. So they assume I can board a plane and fly 17 hours while pregnant during covid to try to pick up the order from an address that no longer exists. It’s crazy how a business can be so unprofessional with no regard whatsoever to their customers and do not care about their consumers or if they even got their orders as long as they receive money. Disgusting philosophy and disgusting customer service. Don’t even know why I ordered their quality has gone horribly down last time I did. Save your money and order from a legitimate company that actually cares about its customers.”

Helpful Report

Posted 3 years ago

“Ordered the jaquard zebra dress online and was surprised at the terrible quality. I was subsequently told KM has been bought by boohoo. The dress seam was faulty and overall quality was bad. I returned straight away.”

Helpful Report

Posted 3 years ago

“I have return 2 items on the same date, check the track & trace online. They have received both items, but they just refunded me for one item only! they are scam. do not purchase anything if you are not sure you want to keep it or not. they are thieves, and they steal your money. AVOID, AVOID, AVOID!!!”

Helpful Report

Posted 3 years ago

“I loved Karen Millen most of my wardrobe was clothing from them when they had they shops open now I ordered online materials very cheap please change the name people not to be confused because the brand is not the same now is cheap brand”

Helpful Report

Posted 3 years ago

“Not sure where you are shopping on the 5 star reviews they do not refund in five days more like 15”

Helpful Report

Posted 3 years ago

“The fabric was so bad. I had it drycleaned after I had the hem taken up and the fabric went crinkly and creased. I trust my Drycleaners. He does a fabulous job. Customer service told me there was nothing they could do. I am a good customer. I will never buy from them again.”

Karen Millen 1 star review on 16th November 2021

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Posted 3 years ago

“I ordered few items yesterday 24/11/2021 on two separate orders and payed ñext day delivery but never received them today 14/11/2021 . Now I have to spend time calling the customer service......... and the ombudsman if I won't be able to have this issue resolved tomorrow 15 /11/2021”

Karen Millen 1 star review on 15th November 2021

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.3 based on 519 reviews