Karrimor Reviews

Name: Karrimor
Rating: 4.08

4.1 Rating 6,505 Reviews

76 %

of reviewers recommend Karrimor

Company Reviews

Questions

Metrics

4.1

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Karrimor made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Karrimor 1 star review on 28th March 2023

Anna Silsby

Anonymous

Karrimor 1 star review on 13th April 2022

Lyndon Bushnell

Karrimor 5 star review on 12th February 2020

Dorothee Therrien

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the rubber has come away on one of the shoes despite not having them long. VERY disappointed”

Helpful Report

Posted 8 years ago

“When I find them I'll be delighted i'm sure , but they are not at my house. I even left a message for hermes on my front dor to leave them in my shed”

Helpful Report

Posted 8 years ago

“It happens that I haven't received the order yet. It s a bit confusing cause when I do the tracking, ask me to contact DHL. I live I. Argentina , do I need to call DHL SPAIN. Where my brother is going to be just a a few more days. I pay for air shipping in order to do I fast. This is my order number: 3358246113. Please help me with Yours Carlos Giura”

Helpful Report

Posted 8 years ago

“I asked to have my order cancelled with plenty of notice after discovering more reviews of your products. This was denied even days before the parcel was picked up by the courier”

Helpful Report

Posted 8 years ago

“Didnt send correct item, didnt send any info emails, so far worst online shop Ive experienced.”

Helpful Report

Posted 8 years ago

“I received no confirmation of my order and no order. I emailed for it to be tracked and got no response.”

Helpful Report

Posted 8 years ago

“I have ordered boots from Karrimor and added to a basket two more additional items. Additional items were not necessary for me, i added them because buying boots - one order, one delivery cost and "why not?" i thought. next day i got a message that my boots were canceled as they are out of stock. No one asked me if i need the rest of my items. Filled in cancel request in Karrimor web page and next day i got message from DHL that my items on the way, after few hours customer service wrote that they can not cancel my items as they are picked up buy DHL. I asked to refund money for the delivery and got message - sorry can't help. So i have socks and hat plus delivery cost that are more expensive than without a discount. Disappointed... Why no one asked me do i need other items when one of them canceled? Why do you have a cancel option if you can not answer it in time? Why you have no suggestions for clients in these situations? I have bought from various web pages in the world and never encountered such a poor service. If i will ever buy from Karrimor (what is unlikely) i will never put in the basket additional items. Company has no long-term strategy and do not try to keep a good name. For the future, a tip from great company's - sometimes a voucher or additional discount can help to save a client. Would not recommend Karrimor for a friend.”

Helpful Report

Posted 8 years ago

“Ordered next day delivery on a Friday, still haven't got it end of Tuesday. No card, no phone, not possible to get answer from anyone...”

Helpful Report

Posted 8 years ago

“I ordered two rucksacks from " Karrimor" not sports direct. I could have gone to SD myself and saved £6.99 on postage and got the products earlier and without a tear/cut in the bottom of the bag. I am not sure who to contact with regards this issue? All in all very angry about the whole situation and will probably end up using the faulty backpack to go travelling with. Not happy”

Helpful Report

Posted 8 years ago

“Delivery due yesterday and still not received goods. Very annoyed.”

Helpful Report

Posted 8 years ago

“Goods are fine. Hermes delivery was a screw-up. I gave "If I'm out" instructions, which were not followed. If I can engage with the online tracking process, you would hope that the proprietors would be able to do so. Perhaps it's only for show.”

Helpful Report

Posted 8 years ago

“The quality of the items are absolutely awful. I purchased expecting the quality of my 18 yr old Karrimor rucksack and it has fallen woefully short. I then researched and found the original Karrimor went into receivership and the name was bought by Sportsdirect who then have everything produced in China. I bought a pair of boots that were supposedly £89.99 new reduced to £39.99 however the quality is certainly not £90 and even at £40 the boots are not padded, hard and generally uncomfortable to wear. I would consider this an absolutely epic fail. The boots are to be returned and then a proper pair purchased from another more reputable supplier. Such a shame to see such a strong, British brand's legacy destroyed for the sake of profit.”

Helpful Report

Posted 8 years ago

“Bought size 4 like previous karrimor Running shoes and they are more like a 3. Very small fit and too tight. Got the same shoe in pink and black earlier this year and they were ok. Instead of sending back by post it would be easier to return to sports direct shop who I bought through but I'm not offered that option. Why the difference in size?”

Helpful Report

Posted 8 years ago

“These trainers were received with a fault. I am not prepared to pay for postage to return them. Please advise how I get an exchange.”

Helpful Report

Posted 8 years ago

“The products are fine, but you no longer show customer reviews of individual products. I also noticed that the bill was paid to Sportsdirect. I do not wish to use that unethical company. I will no longer be using your services as a result. People are more important than pure profit.”

Helpful Report

Posted 8 years ago

“The sizing of the jacket is completely wrong and was not true to size. Will be sending back - disappointing”

Helpful Report

Posted 8 years ago

“I have not received it due to your very poor courier service. I have had an email saying "item delivered" but I can assure you that it has not been delivered.”

Helpful Report

Posted 8 years ago

“Really poor service. Wrong size trainer in box. Luckily checked as was leaving the store. Surly staff swapped the shoes, tried to charge £5 more and no apology. Very disappointed”

Helpful Report

Posted 8 years ago

“Order has not arrived yet.”

Helpful Report

Posted 8 years ago

“Would love to give a better rating but unfortunately as long as Kartimor use YODEL they will always be providing a third rate online service due to Yodel's consistent laziness and incompetency. Not the first time I've been subject to their atrocious service and I'm certain it won't be the last. From an email asking me to call/text the driver with any issues, discovering the phone number didn't work to finally getting a status on the website to tell me they couldn't gain access to my place of work (BIG company, BIG compound with a buzzer system that DPD, Royal Mail, Parcelforce, UPS etc use on a daily basis with no issues - YODEL driver was just LAZY) to an automated telephone system which told me they couldn't deliver and asked me if I'd like to schedule a redelivery then denied me the option stating I couldn't make that request because they hadn't attempted delivery yet. I had paid extra for next day delivery which of course I didn't get due to YODEL'S driver being as much use to Karrimor and me as an ashtray on a motorcycle. Thoroughly fed up, and will neither use again nor recommend to anyone else.”

Helpful Report

Posted 8 years ago

Karrimor is rated 4.1 based on 6,505 reviews