Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,288 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would rubbish suffice. Ordered mugs for a friend and they arrived smashed, reordered on 22nd September and they still haven’t been delivered.”

Helpful Report

Posted 2 years ago

Hi Alan, I have sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“After placing my order I was elated to see how fast it was received. One bottle was damaged and the Kilkenny team was extremely quick to replace it. I am very satisfied with my order.”

Helpful Report

Posted 2 years ago

Hi Melanie, Thank you for taking the time out to leave us with such a lovely review. We are always delighted to hear our customers leave us pleased with the level of service they received from us here at Kilkenny. Thank you for your custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Really great service. Had to return an item and it was dealt with so well with reassurance of my refund. Thank you.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you for taking the time to leave us with with such a lovely review. I am glad to hear that you are pleased with the level of service we have received from us here at Kilkenny. Thank you for shopping with us here at Kilkenny, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Love Kilkenny shop online bargains are amazing and propmt delivery”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for taking the time to leave us with such a lovely review. We are so pleased to hear you are happy with the items you bought from us here at Kilkenny and with the speed of the service you received. Thank you for your valued custom, we look forward to welcoming you back in the near future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Prompt delivery. Item same as what was ordered. Very good quality. Like to feel I have made an 'Irish' purchase.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you these Kind words. It great to hear you are pleased with the level of service that you have received from us here at Kilkenny. We are so proud of our Irish designed range and its great to support Irish brands we would like to thank you for that. Thank you for your valued custom, we look forward to welcoming you back in the near future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely shop and cafe. Food in cafe was very nice. Staff very helpful. I availed of online shopping with promotional event and free delivery and everything arrived well packed and on time”

Helpful Report

Posted 2 years ago

Hi Aine, Thank you for taking the time out today and leaving us with such a lovely review. We love to hear such great feedback from our customers in regards to our stores, cafes, products and our staff. I have passed this on to all the relevant teams. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Just love your jewellery. Excellent service I buy online”

Helpful Report

Posted 2 years ago

Hi Sláine, Thank you for taking the time to leave us with this review. It's always great to hear our customer speaking so highly of our Beautiful Irish designed jewellery. It is also great that you found our on online service easy to use. Thank you for shopping with us here at Kilkenny. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Fast delivery , well packaged”

Helpful Report

Posted 2 years ago

Hi Jean, Thank you for taking the time to leave this review. We do strive to give each and every customer top class service and I'll glad you we have achieved this with you. Thank you for shopping with us, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The entire process from ordering to having my item delivered was great. The item itself was perfect. The item online was €85 with a €15 off when you spent over a certain amount. I was delighted with my saving. I paid €70. However when I got the item it had its price sticker of €74.95. Must admit I felt disappointed and a bit cheated. Not very impressed. Such a same!”

Helpful Report

Posted 2 years ago

Hi James, I have messaged you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent online service, fast delivery”

Helpful Report

Posted 2 years ago

Hi Geraldine, Thanks you for these kinds words. I am pleased to hear the team here at Kilkenny made your experience so enjoyable. Thank you for shopping with us, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I was unable to do my usual duty free shopping at Dublin Airport due to a major glitch in Aer Lingus Systems nor was I able to shop at the Kilkenny Store so I decided to go online. Great choices across all types of gifts. Will shop this way in future. Only issue I was not notified of the delivery and it’s progress. However when I emailed customer service they were very supportive. Thank you”

Helpful Report

Posted 2 years ago

Hi Lorraine, Thank you for taking the time to leave us with the lovely review. I am sorry to hear about the issue you had trying to get your Duty Free, I am however happy that we were able to step in and turn this negative into a positive. We are delighted to hear that you are pleased with service that you received from us here at the Kilkenny Group, I have passed this message onto my collogues. Thank you for your values custom with us here at the Kilkenny Group, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I can't thank you all enough. Every order is so wonderfully packed, you take such good care in sending it all out. It means so much to me to be able to give beautiful Irish gifts to my friends and family each Christmas. Thank you Kilkenny!!!”

Helpful Report

Posted 2 years ago

Hi Olive, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you have had such a positive experience while shopping with us at Kilkenny and we left us with feeling pleased. We are very proud of our Irish designed products and your kind words make it all worth while. I will make sure to pass over your compliments to our team members. Thank you for your values custom, please don't hesitate to get back in touch with us should you have any queries or are in need of support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very helpful and efficient”

Helpful Report

Posted 2 years ago

Hi Laura, Thanks you for these kinds words. I am pleased to hear the team here at Kilkenny made your experience so enjoyable. Thank you for shopping with us, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Good quality products at reasonable prices with a fast efficient delivery !”

Helpful Report

Posted 2 years ago

Hi Roisn, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order, the quality of our products and the service you received from us here at Kilkenny. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Service always excellent my preferred shop for gifts for all occasions”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for taking the time to leave us with such a lovely review. I am thrilled to hear our service satisfied your expectations. We set a high standard for ourselves here at Kilkenny and are truly happy to hear that standard was met in your interaction with the Kilkenny Group. We would like to thank you for your valued custom, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Buying online from Kilkenny is so easy And then delivery is fast and goods in perfect packaging when they arrive- it’s all the little things that make it a special online site”

Helpful Report

Posted 2 years ago

Hi Cal, Thank you for taking the time to leave this review. We are thrilled to hear that you had such a positive experience using our online store. I have passed on these kind words to our packing team. Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Would recommend purchasing from the Kilkenny Shop.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for taking the time to leave this lovely review. Its great to hear our customer recommending us to others. We are thrilled you has such a good experience while shopping with us that you would share us with others. Thank you for your valued custom, we look forward to welcoming you back with us soon Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Easy to use website. Good quality goods and customer service is second to none”

Helpful Report

Posted 2 years ago

Hi Siobhain, Thank you taking the time and leaving this review on our customer service and our products. We here at Kilkenny always strive to give our customers the best possible experience when interacting with us and its great to hear that we achieved it with you. Thank you for shopping with us here at Kilkenny, we look forward to welcoming you back with us in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service and prompt delivery”

Helpful Report

Posted 2 years ago

Hi Grainne, Thank you for taking the time to leave this lovely review. I am happy to hear that our team gave you such great service, I have passed this on to the relevant teams for you. Thank you for your valued custom, we look forward to welcoming you back with us soon Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“As always everything to a high standard”

Helpful Report

Posted 2 years ago

Hi Darren, Thank you for this lovely review. It is always fantastic to hear back from our customer about our products also, thank you for your positive feedback. We look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,288 reviews