Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,288 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. All my items arrived promptly. All items carefully protected by Bubble Wrap for the journey. I'll definitely be ordering again soo.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to leave this lovely review. I am happy to hear that our team gave you such great service, I have passed this on to the relevant teams for you. Thank you for your valued custom, we look forward to welcoming you back with us soon Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great selection of Orla Kiely at good prices. Shipping was fast for international.”

Helpful Report

Posted 2 years ago

Hi Leanne, Thank you for this lovely review. We are delighted to hear that you are pleased with the level of service you received while dealing with us, this has been passed on to all the relevant teams. It is always fantastic to hear back from our customer about our products also, thank you for your positive feedback. We look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Only thing I dislike about this shop is your website. It keeps crashing preventing me in buying MORE!”

Helpful Report

Posted 2 years ago

Hi Jim, Thank you for leaving this review with us today. We are always more than happy to hear about customer who come back for more when shopping with us, thank you for that we do value your custom. I have passed this on to the relevant teams in relation to our website. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I am looking forward to wearing my knit Corrib cardigan. It is so pretty and will keep me warm! My order was shipped quickly and I received shipping notifications from the shop.”

Helpful Report

Posted 2 years ago

Hi Jenni, Thank you for taking time leaving this lovely review. We are delighted here at Kilkenny to hear you are so pleased with your recent purchase from us. I'm sure this will keep you extra warm this winter. Thank you for your customer and we look forward to having you back. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Ordering online was easy and delivery was prompt”

Helpful Report

Posted 2 years ago

Hi Martina, Thank you for taking the time out to leave this review. We are always happy to hear our customers are pleased with the level of service that they receive. Have a great day. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Everything in the shop is lovely in quality. I was just in Ireland on holiday. However, the prices were raised too high for United States customers even with any form of discount and free shipping.”

Helpful Report

Posted 2 years ago

Hi Nadine, We here at Kilkenny pride ourselves on the quality Irish designed products and we are delighted to hear you appreciated them. I am sorry to hear that the price range was not fitting to you this time around, we do look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Highly recommend. Stuff arrived in good time at very good prices.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for this review today. We are delighted to hear that you are so pleased with service that you received from us here at the Kilkenny Group and that our prices met your needs. Thank you for your custom, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Both items I bought were for a gift and my neighbour loved the, so much. The items were very securely wrapped which was essential as they were being posted to England. All items arrived in time and intact. No breakages.”

Helpful Report

Posted 2 years ago

Hi Fran, Thank you for taking the time to leave this review. We are thrilled to hear that you that your neighbor loved the gift you purchased them from us. I have passed on these kind words to our packing team. Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Kilkenny shop was very quick to deliver and items were well wrapped. Great selection of products and gifts to choose from. Nicholas Mosse pottery is my favourite. Excellent quality and nice to get a €15 voucher off my purchase.”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you for reaching out to us today and taking the time to leave this review. We here at Kilkenny really appreciate your kinds words. We are always happy to hear our customers leave us satisfied, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I bought earrings and a lamp online recently. Both were different colours to what I had ordered with no explanation or apology or option to return it I was not happy. Most unsatisfactory. Emer.”

Helpful Report

Posted 2 years ago

Hi Emer, I have emailed you privately in regards to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The quality control needs a lot of improvement, 1 out 2 pictures arrived with a damage frame, was told to return to exchange, but because we live in the UK, more hassle than it's worth, I have to pay for the return postage and claim it back, don't think so. The pictures should have arrived in perfect condition, if they had been damaged in transit different story, but this has been sent out damaged, not acceptable.”

Helpful Report

Posted 2 years ago

Hi Andrew, I have emailed you privately in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Fantastic quick delivery from when I ordered my gift to when it arrived. I will definitely be ordering online again. Very well packaged too.”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for taking the time out today to leave us with such a lovely review. We are thrilled to hear you had such an enjoyable experience from start to finish with us here at Kilkenny. Thank you for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Item ordered was not in the package and when told I would receive a replacement the item was then not available. Poor customer service and inter personal skills when dealing with this, I wanted to support a local business when buying my partner's gift and this is a prime example of not taking care of a new customer.”

Helpful Report

Posted 2 years ago

“The necklace was beautiful & very reasonable priced..packing etc was excellent”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us with such a lovely review. We are happy to hear that you and pleased with your purchase and the price. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very efficient service. Ordered online and arrived 2 days later. V pleased”

Helpful Report

Posted 2 years ago

Hi Rose, Thank you very much for taking the time to leave us a review, it is very much appreciated by us here at Kilkenny. We always strive to give our customers first class service and we are delighted to see it has come through. We look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Love your products.”

Helpful Report

Posted 2 years ago

Hi Bernadette, Thank you for taking the time to leave us with such a lovely review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for your custom and we look forward to welcoming you back soon. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you so much for taking the time to leave this review. We strive to give our customer the best possible experience and I'm glad to hear that we have done so with you. We’re grateful to have you as our customer and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Disgraceful packaging and lack of… Disgraceful packaging and lack of respect for their luxury items. And shockingly rude customer service. Completely ignored until i posted a bad review. Several calls and emails ignored! I spoke with someone called conor before ordering a beautiful piece of genisis and a cashmere blanket who assured me it would be packaged so well i could have it sent direct to the bride and groom recipients! Flimsy damp box genisis broken and cashmere throw thrown in at the bottom of the box squashed up creased and full of pieces of cardboard. It had Zero protection no bag no care bag at all. They have now said in a reply this is normal they do not put any throws in bags or any care bag etc!!! Ridiculous!! The other business have sent me the blanket And assured me it will areive in a care bag. They were not surprised when i told them about the kilkenny shop. Rude emails very unhelpful. I have had to reorder the blanket / throw through another much more professional business in ireland do not buy from kilkenny shop. Imagine if i had it sent to the recipients direct! The throw now looks old after removing the cardboard pieces. I have videos and photos of the box being opened on arrival and have sent to them numerous times. They eventually resent the genisis which has not yet arrived!!”

Helpful Report

Posted 2 years ago

Hi Aine, Thank you for reaching out today. I have emailed you privately in relations to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I have showed online during lockdown and continue to do so .Always happy with my order and delivery. Will continue shopping with KilkennyShop.”

Helpful Report

Posted 2 years ago

Hi Marian, Thank you for taking the time to leave us with such a lovely review. We love to hear our customers leave us feeling satisfied with their order and the service they received from us here at Kilkenny. We would like to thank you for your repeated custom and we look forward to welcoming you back to us in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I recently purchased the smaller Orla Kiely iPad sleeve for my Apple iPad. Since I also have a magic keyboard to contend with, it's a snug fit, but it works. It's a very classy item, protects well, and I am most pleased with my purchase and the speed of shipment from Kilkenny! These folks know how to do it right!”

Helpful Report

Posted 2 years ago

Hi Marian, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order and the service you received from us here at Kilkenny. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,288 reviews