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Kilkenny Design Reviews

4.5 Rating 3,382 Reviews
87 %
of reviewers recommend Kilkenny Design
4.5
Based on 3,382 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Kilkenny Design Reviews
Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous
Anonymous  // 01/01/2019
I have ordered several times from the Kilkenny Shop. They are wonderful with the delivery, packaging and time it takes to get to the United States. All follow up and questions are answered promptly and efficiently.
Helpful Report
Posted 2 years ago
Hi Sheila, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha
Posted 2 years ago
Prompt service
Helpful Report
Posted 2 years ago
Hi Margaret, We are thrilled that you were happy with our service, Thank you for taking the time to leave such a great review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha
Posted 2 years ago
Beautiful, quality merchandise at good prices
Helpful Report
Posted 2 years ago
Hi Susan, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. We appreciate your custom. Kindest Regards, Alisha
Posted 2 years ago
These items were ordered online.... after returning home the USA from Ireland. I did some shopping at the Swords location which was great.... I love the selection of items Kilkenny offers....
Helpful Report
Posted 2 years ago
Hi Susan, We are delighted that you continue shopping with us and that you love our offers, we really appreciate the feedback. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha
Posted 2 years ago
I was very pleased with my order, and received really quickly.
Helpful Report
Posted 2 years ago
Hi Lynda, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha
Posted 2 years ago
Beautiful Waterford piece arrived in pristine condition.
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your Waterford piece arrived safely. Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team
Posted 2 years ago
Very competitive prices and outstanding customer service.
Helpful Report
Posted 2 years ago
Hi Kathryn, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our prices and our customer service. Our teams work very hard to ensure the best experience is provided for our customers. Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team
Posted 2 years ago
Lovely to shop online, good quality items, always arrive on time
Helpful Report
Posted 2 years ago
Hi Ursula, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear you enjoy our online shop, products and service :) Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team
Posted 2 years ago
Great service
Helpful Report
Posted 2 years ago
Hi Martina, Thank you for your review, It's great to hear such lovely feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha
Posted 2 years ago
Great service - quick efficient and product was beautiful 😍
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review, We are delighted to hear that you were happy with our service and products. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha
Posted 2 years ago
Excellent t love your shop..
Helpful Report
Posted 2 years ago
Hey Lavina, We are delighted that you love Kilkenny design, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. We thank you for your custom and look forward to welcoming you back in the future. Kindest Regards, Alisha
Posted 2 years ago
Great selection of gifts for online shopping. Good value also.
Helpful Report
Posted 2 years ago
Hi Paula, It's great to get feedback on our products that we offer, and we are happy you were satisfied with your purchases. Kindest Regards, Alisha
Posted 2 years ago
My order arrived quickly. The contents were well packaged. All in all a very pleasant experience.
Helpful Report
Posted 2 years ago
Hi Andree, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha
Posted 2 years ago
Easy and super efficient. Very well packed for posting. Recommend and will use again.
Helpful Report
Posted 2 years ago
Hi Joana, Thank you for taking the time to leave us with this fantastic review, It's great to get such wonderful feedback on our service, our packing and dispatch team will be delighted to hear this, We look forward to welcoming you back. Kindest Regards, Alisha
Posted 2 years ago
Excellent
Helpful Report
Posted 2 years ago
Hey Sheila, We are delighted to hear that you found our service excellent, It's always great to hear that our customers were pleased with their purchase. We look forward to welcoming you back in the near future, Kindest Regards, Alisha
Posted 2 years ago
I am satisfied with the crystal glasses. The price was good and carefully packaged
Helpful Report
Posted 2 years ago
Hi Colleen, I'm happy to hear that you were satisfied with your purchase, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha
Posted 2 years ago
I ordered a bag online as advised by the lovely shop assistant in Newbridge after she checked it was not in the retail stories. The bag was a substantial purchase, and the clerk helped me get the new online promo discount & use a voucher with the balance on cc (credit card). My booking confimation said 3-5 business days for delivery. After 3 weeks and no correspondence re delivery, no answer to calls for customer support, no response to emails, facebook messages, the CC value was refunded. I assume the voucher will be but I fear where to revert if not. I would not reccommend Kilkenny online purchase, albeit the assistant in the store in Newbridge would be the exception to the rest of the customer service experience. Well done to this lady.
Helpful Report
Posted 2 years ago
Hi Jane, I have emailed you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group
Posted 2 years ago
I am happy with the products ordered from Kilkenny Shop. I like being able to get very attractive and good quality Irish made artisan/ designer products. The range of goods is good also including jewelry pottery, clothes and accessories.
Helpful Report
Posted 2 years ago
Hi Anne, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you have had such a positive experience while shopping with us at Kilkenny and we left us with feeling pleased with what you purchased. We are very proud of our Irish designed products and your kind words make it all worth while. Thank you for your values custom, please don't hesitate to get back in touch with us should you have any queries or are in need of support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group
Posted 2 years ago
I ordered online once I returned from vacation. It was easy and the items arrived in perfect condition.
Helpful Report
Posted 2 years ago
Hi Cynthia, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your order arrived in perfect condition. Our packaging team work extremely hard to ensure our packages arrive safely. Thank you for choosing Kilkenny Design and we look forward to serving you again in the future. PS - We hope you had a fantastic vacation! Warmest Regards, The Kilkenny Design Team
Posted 2 years ago
I live in the U.S. and had purchased items in the store in the past. Since then I've ordered a few things (clothing, jewelry, housewares) over the years and have always been happy with the items. My most recent purchase included a baking dish, which arrived broken. After one email (with photos), I had a new dish within 2 weeks. The customer service is amazing! Thank you!
Helpful Report
Posted 2 years ago
Hi Diane, Thank you for leaving this lovely review. I am delighted to hear that your experience with us has left you impressed, we always strive to provide the best possible products to our customers. It's great to hear customers coming back to us with such positive feed back on our variety of Irish designed products. I have passed on your kind words to the rest of my team in relation the the level of service they have given you. Thank you for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group
Posted 2 years ago
Kilkenny Design is rated 4.5 based on 3,382 reviews