Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,288 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first online shopping experience with Kilkenny Shop was a great success. My order was confirmed promptly, and my delivery arrived super quick, really well packed and in great condition. Thank you for a great experience.”

Helpful Report

Posted 2 years ago

Hi Ann, Thank you for leaving such a lovely review. We here at Kilkenny love to get such great feedback on our service, we are delighted that you have had such a positive experience with us. We would like to thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Very prompt delivery 👌 no hassle when ordering. Very happy with their service .”

Helpful Report

Posted 2 years ago

Hi Kathleen, Thank you for leaving us with such lovely review. We are delighted to hear you are so pleased with the service you received from us here at Kilkenny. it's always nice to hear our customers leave us satisfied. We would like to send out our thanks for your custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“I ordered multiple items from the store. One item was the wrong one. The item was returned and the same incorrect item was sent out again, minus the gift box it came in the first time. After the first mistake, I had mentioned that the item was meant to be a gift, and I had described what the item looked like on the website photos to emphasize that I did not want the very different-looking product that I had received. Despite this, the same mistake was made twice. Apparently there was a mixup with the serial number on that product, but I wonder why the content of my complaint was not communicated effectively to the person doing the shipment. I received a refund in the end.”

Helpful Report

Posted 2 years ago

Hi Lea, I have sent you an email regarding this. Many thanks, Cian @ Kilkenny Customer Service

Posted 2 years ago

“very happy with all purchases”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for this review you have left us today. We are always happy to hear our customers leave us with a positive experience and are happy with there purchases. We would like to thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Excellent!”

Helpful Report

Posted 2 years ago

Hi Marie, Thank you for leaving us with this reviews today. We are thrilled to hear how pleased you are with your purchase. Thank you for your custom and we look forward to welcoming you back. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Great quality items, packaged well and fast shipments. I love my purchases.”

Helpful Report

Posted 2 years ago

Hi Thora, Thank you for taking the time to leave such a lovely review. We here at Kilkenny are delighted to hear that you are so happy with your purchases and their quality. It is something we take huge pride in here at Kilkenny and it's always great to get such good feedback. We would like to thank you for your custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“I ordered two items online using a voucher to the UK. I am still awaiting delivery on these items which were ordered on the 17th August. My parcel was delayed in customs which was not communicated with me along with a large customs charge of 66euro. I was shocked that this was the issue and messaged for assistance to which I am still waiting a reply.”

Helpful Report

Posted 2 years ago

Hi Aoife, Thank you for reaching out to us today. I have sent you a private email regarding this. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Beautiful picture arrived very well packaged to prevent damage. Thank you for a lovely keep safe.”

Helpful Report

Posted 2 years ago

“Excellent service. I had ordered and realised I would be away when delivery was due. Quick online chat and despatch delayed to a later date, was so surprised by how easy it was to sort and very impressed with the willingness to accommodate me, definitely a lesson there for other e-retailers.”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for leaving this lovely review. I am delighted to hear that your experience with us has left you impressed, we always strive to provide the best possible service to our customers. Thank you for your valued custom and we look forward to welcoming you back in the future. Laura @ Kilkenny Customer Service

Posted 2 years ago

“I had expected this item to be express delivery but there was a delay in the stock coming into store which delayed dispatch date. I was not proactively informed of this and had to chase up where the parcel was. Unfortunately the delay resulted in a birthday gift being delivered almost a week late which wasn’t great.”

Helpful Report

Posted 2 years ago

Hi Holly, Thank you for reaching out to us today. I am extremely sorry to hear that there was a delay in you receiving your order as I know this was a birthday gift and I can completely understand the inconvenience this may have caused you . We here at Kilkenny strive to make sure all orders or shipped out on time and our customer receive world class service. after hearing this I have passed on the information to each of the relevant teams to make sure that issued like this do not arise in the future. Thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Very pleased with my purchase, also with the speed of delivery.”

Helpful Report

Posted 2 years ago

Hi Joan, Thank you for taking the time to leave this lovely review. We are always pleased to hear our customers and satisfied with there purchase and there experience in shopping with us here at Kilkenny. Thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ kilkenny customer Service

Posted 2 years ago

“Great service, fast and prompt delivery”

Helpful Report

Posted 2 years ago

Hi Teresa, Thank you for this review today we appreciate your great feedback. We are delighted to hear that our team made your experience with us so enjoyable and your items arrived in a speedy manner. Thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Very good shop, goods and service.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you for leaving the lovely review. We here at Kilkenny love to get such great feedback on our stores, products and the level of service received. We are delighted to hear that you left us satisfied, thank you for your valued custom and we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service.

Posted 2 years ago

“I love the choice of goods available and they always have genuine sales. Service is always very good.”

Helpful Report

Posted 2 years ago

Hi Annette Thank you for taking the time to leave this lovely review. It's great to hear back from our customers that they are happy with our extensive range of products and the offers we have on them. Keep an eye out in the near future as I'm sure there will be more offers on our range for you to choose from, it is also fantastic to hear our team here at Kilkenny left you feeling satisfied with the service that you received from them. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Love shopping at killkenny shop staff very friendly and beautiful things to buy .”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for this lovely review. We are delighted to hear your are so pleased with the level of service you received from our team here at Kilkenny and with are beautiful range of products we have to offer. We would like to thank you for your custom and we look forward to welcoming you back in the near future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Amazing, super quick shipping from Ireland to the US! I love my Orla Kiely wallet!”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for this review. Fantastic that your order got to you in such a fast manner, We are thrilled to hear that you love your new Orla Kiely Wallet. It's always great to hear that our customers are so happy with the products that they purchased here from us at Kilkenny. Thank you from your customer and we look forward to welcoming you back. Cian @ Kilkenny Customer Service

Posted 2 years ago

“It's good, and I love that it is an Irish company.”

Helpful Report

Posted 2 years ago

Hi Sandra, Thank you for this lovely review. We at Kilkenny are extremely proud to be an Irish-owned company that stocks some of the finest Irish-designed products on the market. Thank you for your valued custom, we look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

“I purchased a voucher online and it isn’t expecting to be *electronically* delivered for about a month. This is pretty disgraceful as a system that it can’t be an instant voucher sent and received immediately. Yes I am still waiting for my voucher.”

Helpful Report

Posted 2 years ago

Hi there, Hope you are well! I am so sorry to hear you have had this experience. We have sent you an email regarding this now. Amy @ Customer Service

Posted 2 years ago

“Good quality products, very easy to order from and fast delivery”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for this lovely review. We here at Kilkenny are always happy to hear about our customers being happy with the quality of our products and the service they receive either ordering online or in one of our stores. Thank you for your custom, we look forward to welcoming you back. Cian @ Kilkenny Customer Service

Posted 2 years ago

“Fast delivery even during the sale. Great savings and choice as always.”

Helpful Report

Posted 2 years ago

Hi Sandie, Thank you for taking the time to leave this lovely review. We are delighted to hear that you are happy with our selection of products, savings and fast delivery. We look forward to welcoming you back in the future. Cian @ Kilkenny Customer Service

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,288 reviews