Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,382 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so disappointed to discover wrong Robell trousers posted to me from my online order.I visited your shop in swords with the trousers,lady apologized and said my refund would be organized.After waiting 3 wks and no refund,I again had to visit your shop with my complaint.”

Helpful Report

Posted 2 years ago

Hi Trudy, I have emailed you in private in relation to this matter. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Hi Trudy, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I can see that a refund was issued to you on the 13th of October this should be back in your account. We would like to send out our thanks from us all here at the Kilkenny group as we do value you custom. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Items on offer varied giving good opportunity to find something suitable for all ovcasions. Those I ordered arrived in good condition, were really well packaged.”

Helpful Report

Posted 2 years ago

Hi Hilary, Thank you for leaving this lovely review. I am delighted to hear that your experience with us has left you impressed, we always strive to provide the best possible products to our customers. I have passed this message on to our packing team. Thank you for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I ordered a gift, that the receiver received but one of the mugs was broke. She felt bad telling me and then when she did had disposed of the broken mug. They will not credit me or send me a replacement. Horrible service”

Helpful Report

Posted 2 years ago

Hi Gianina, I have Sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Such a lovely, up-lifting shop to browse and shop in.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for reaching out to us. It's great to hear that our customers leave our store happy with there recent visit, this kind of positive feedback makes the hard work of all our team worth while. We would like to thank you for your valued custom and we do look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I wanted to purchase unusual gifts for family members and I found just the items I wanted. The items I bought are absolutely beautiful and very worth the money - thank you. I will definitely use Kilkenny Shop again.”

Helpful Report

Posted 2 years ago

Hi Theresa, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order you purchased from us here at Kilkenny. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Generally kilkenny online service is very good. Only had a incidence to complain once and it was sorted Delivery if goods could be better tends to take longer than other suppliers Site a bit unpredictable at times But thank you for service thus far”

Helpful Report

Posted 2 years ago

Hi Dolores, I have sent you an email in private. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Gift arrived very quickly and was as shown in the online catalogue.”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for taking the time to leave us with such a lovely review. We love to hear our customers leave us feeling satisfied with their order and the service they received from us here at Kilkenny. We would like to thank you for shopping with us here at Kilkenny and we look forward to welcoming you back to us in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Super service”

Helpful Report

Posted 2 years ago

Hi Josephine, Thank you for leaving us with this review. We are delighted to hear you are so pleased with the service you received from us here at Kilkenny. it's always nice to hear our customers leave us satisfied. We would like to send out our thanks for your custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“We shopped at the store when we were on vacation and had a great experience. The lady that helped us was very friendly and helpful. We also ordered something online when we got back and that was a great experience as well.”

Helpful Report

Posted 2 years ago

Hi shirley, Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny, I am glad to hear that you found both our instore on online service so good. Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The shopping was easy and delivery to the US was quick. The Voya hair products were not the same quality I had used at the Lough Eske Castle which prompted me to order the pricey shampoo and conditioner. The items I bought did not moisturize my hair at all, the conditioner was terrible. I wasn't sure if a return was possible, if it is I would like to return the items as I am not using them past the first try.”

Helpful Report

Posted 2 years ago

Hi Kathleen, I have sent you an email in private in relation to this matter. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I can't review the product, because after all this time it has not been delivered to me. I have tried emailing the shop several times, but still nothing happens. As I have mentioned, I find the shop a delightful venue to visit, browse and purchase, but very discouraging of online business”

Helpful Report

Posted 2 years ago

Hi Fred, I have emailed you in private in relation to this matter. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I found the website very easy to use and everything arrived just as I had expected, many thanks”

Helpful Report

Posted 2 years ago

Hi Daragh, Thank you for this review we appreciate it. I am glad to hear that you found our website here at Kilkenny so intuitive and easy to use. I am also glad to hear that everything you purchased from us came you expected and that you are pleased with your order. We would like to thank you for you for valued custom and supporting local, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The most positive aspect of your shop is your staff their efficiency and positive attitude towards customers which makes shopping an enjoyable experience even for this reluctant shopper”

Helpful Report

Posted 2 years ago

Hi Robin, Thank you for taking the time out of your day to leave us with this review. We are delighted to hear that that you left us pleased the service that you received from us here at Kilkenny. I Will be sure to pass on the message to our team. We would like to send our our thanks for your custom and we look forward to welcoming you back. Kindest regards, Cian Customer Care & Sales Specialist | Kilkenny Group

Posted 2 years ago

“This was a great exchange. I had received a promo code to use, but it didn’t work. Otherwise, a very easy process to shop and purchase.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for taking the time to leave us with such a lovely review. It's great to hear you always had such a positive experience when dealing with us. We would like to thank you for your custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care & Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service. Loved the product I bought”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for taking the time to leave us with the lovely review. We are delighted to hear that you are pleased with the level of service you received while dealing with us. It is always fantastic to hear back from our customer about our products also, thank you for your positive feedback. We look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service. Item arrived on time and the packaging was lovely and well presented.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you taking the time and leaving us with this review. We are always happy to hear our customer leave us satisfied with the service they received from us here at Kilkenny, I am glad that you are pleased with your purchase from us. We would like to thank you for your valued customer and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Easy online shopping, quick delevery in Europe. Ausum products.”

Helpful Report

Posted 2 years ago

Hi Petra, Thank you for leaving this lovely review. I am delighted to hear that your experience with us has left you impressed, we always strive to provide the best possible service to our customers. Thank you for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“It did take quite a while to package and send what I ordered, but it arrived in perfect condition. Thanks”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for taking the time to leave us with such a lovely review. It's great to hear your order arrived in perfect condition. I would like to send out our apology from us all here at Kilkenny that there was a slight delay on your order. We would like to thank you for your custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care Specialist | Kilkenny Group

Posted 2 years ago

“Loved the selection great quality and great customer service”

Helpful Report

Posted 2 years ago

Hi Tom, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are happy with the range of products we have to offer and that you left us satisfied with the service you received from our team here at Kilkenny. Thank you for being a valued customer, we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“My order was processed fast and arrived within a few days. Very satisfied.”

Helpful Report

Posted 2 years ago

Hi Bridie, Thank you for taking the time to and leaving us with this review. We are always happy to hear our customers leave us feeling satisfied with the level of service that they received from us here at Kilkenny. We would like to thank you for your valued custom and we look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,382 reviews