Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,706 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products. Delivery on time and fantastic customer service”

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Posted 2 years ago

“Hi..can i suggest that for online sales u send sme bags with the products. I buy as presents and would be nice if there was an option to include the kilkenny design carrier bags. Thank you”

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Posted 2 years ago

“i love it but the box is open when i received it from An post”

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Posted 2 years ago

“Very prompt service and I was very happy with the purchases. My only issue is with your packaging, very large carboard boxes and a huge amount of brown paper all for quite small items. It is such a waste. Otherwise all good.”

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Posted 2 years ago

“Great quality product and great sales”

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Posted 2 years ago

“The staff are so helpfull and professional its a joy to shop with you. Occasionally I shop online but mostly visit the Nassau St store. Keep up the great work 👍”

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Posted 2 years ago

“All items received in perfect condition and arrived when promised.”

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Posted 2 years ago

“Products were exactly as advertised on website and delivery was good.”

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Posted 2 years ago

“Excellent customer service. We ordered mugs online and one was chipped when it arrived - damaged in the post. We contacted Kilkenny Design and they had a replacement out to us very quickly. We will definitely be buying them them again.”

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Posted 2 years ago

“Kilkenny shop is fantastic. Excellent value for money. The way my products were so carefully wrapped was amazing”

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Posted 2 years ago

“The Kilkenny Shop used to be one of the top quality shops in Dublin but sadly the quality of the goods has deteriorated apart from the new designers Lennen and ? (Their garments are first class). I purchased a jacket on line recently but when it arrived it was of poor quality, badly cut with no shape and it didn't fit. I ordered the correct size but what arrived was not as described in the advert. I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.95 Euros. This should have been refunded as the goods were "not fit for purpose". I then went looking for a fleece that was advertised on the website only to find inferior quality once again. Most of the fleeces had a note pinned to them saying "returned unwanted". These notes speak for themselves. The staff however are still first class and go out of their way for the customers. It is the quality of most of the goods that has deteriorated. It used to be my usual shopping place but not any more.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave your review with us. Upon looking into this I can see our team have been in contact with you and the Regatta jacket was returned in store, the delivery charge would not be refunded unless there was a fault with the jacket. The team in store have advised that there are no notes left on the fleeces in store, If you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Thanks, Laura

Posted 2 years ago

“Lovely variety. Pleasant staff”

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Posted 2 years ago

“Fabulous quality as always, ordered and received within the week. Mighty service”

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Posted 2 years ago

“Good company to do business with”

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Posted 2 years ago

“The shop was very well stocked and the staff most helpful and courteous. Definitely recommend it to my fsmily and friends”

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Posted 2 years ago

“I bought a coat online and it was the wrong size. I took it back to the kilkenny shop and there was no problem with changing it for a different size. The staff were very helpful and friendly.”

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Posted 2 years ago

“Good range of products and efficient service”

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Posted 2 years ago

“Very efficient shop to purchase in line. Items very well packaged and arrived fully in tact. Many thanks.”

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Posted 2 years ago

Dear Caroline, Thank you so much for your 4-star rating and positive feedback about your experience with Kilkenny Design. We greatly appreciate your kind words and are thrilled to hear that you found our shop efficient for online purchases. We take pride in ensuring that items are meticulously packaged to ensure they arrive fully intact. Your satisfaction means a lot to us, and we are grateful for your support. Should you need anything else or have any further feedback, please don't hesitate to reach out to us. Many thanks again for choosing Kilkenny Design! Best regards, Kilkenny Design Team

Posted 1 year ago

“I am very satisfied - I will order again”

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Posted 2 years ago

Dear Lisa, Thank you so much for giving Kilkenny Design a fantastic 5-star rating! We truly appreciate your kind words and are absolutely thrilled to hear that you are very satisfied with your experience. We pride ourselves in providing exceptional products and top-notch service to all our valued customers, like yourself. Your feedback means the world to us and serves as great motivation for our team to continue delivering excellence. We are delighted to hear that you will be ordering from us again! Rest assured, we will make sure to meet and exceed your expectations once more. Please do not hesitate to reach out to us if you need any assistance or have any special requests. Thank you once again for choosing Kilkenny Design. We look forward to serving you in the future! Warm regards, Kilkenny Design team

Posted 1 year ago

“Very happy with everything 😀”

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Posted 2 years ago

Dear Catherine, Thank you so much for your 5-star rating of Kilkenny Design! We truly appreciate your kind words and are thrilled to hear that you are very happy with everything 😀 Your support as a loyal customer means the world to us, and we are committed to continuing to provide you with exceptional products and service. Once again, thank you for your wonderful review. We look forward to serving you again soon! Warmest regards, Kilkenny Design Team

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,706 reviews