Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,279 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,279 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased beautiful gold chain. Great quality. No hassle ordering or delivery.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for such a lovely review. We appreciate you taking the time to leave us a 5-star rating, and we are glad to hear that you were satisfied with the quality of the gold chain and that your ordering and delivery process was hassle-free! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service and super fast delivery”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you so much for the wonderful 5 star rating! We're so pleased that you love our products and enjoyed the excellent service and super fast delivery. We appreciate your loyalty. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Recently purchased an Orla Kiely coat. Perfection in design and quality. KilkennyShop was also perfect in service, delivery prompt, tracking the item was a breeze. Will certainly shop with Kilkenny again.”

Helpful Report

Posted 2 years ago

Hi Marie, Thanks so much for your 5-star rating of Kilkenny Design! I'm so glad that you were thrilled with your Orla Kiely coat - it's really gorgeous. Moreover, KilkennyShop provided perfect service, speedy delivery and easy tracking. We are so glad that you enjoyed your shopping experience and we look forward to seeing you again soon! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great mugs, lovely packaging & fast delivery”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you so much for giving Kilkenny Design a 5 star rating! We truly appreciate it. We are glad you like our great mugs, lovely packaging, and fast delivery. Thank you for being a returning customer! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Always great service and good quality products”

Helpful Report

Posted 2 years ago

Hi Dinah, Thank you so much for your 5 star rating! We are glad to hear that you are happy with our great service and good quality products. Your satisfaction is our top priority, and we are delighted to know that you are pleased with our products. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“It would be a great feature to be able to gift wrap a present if buying online and having it delivered directly to the intended party's address.”

Helpful Report

Posted 2 years ago

Hi Cliodhna, Thank you for your 4 star rating of Kilkenny Design! We really appreciate you taking the time to give us your feedback. We're always looking to improve our site and your suggestion to allow customers to gift-wrap their purchases and have them delivered directly to the intended recipient is definitely one we're considering. Thank you for your input. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Love all there product for fast service”

Helpful Report

Posted 2 years ago

Hi Aine, Thank you so much for the 5 star rating of Kilkenny Design! We really appreciate your loyalty and love that you love all of our products and the fast service. We're glad that you've had a great experience with us. Thanks again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent online service”

Helpful Report

Posted 2 years ago

Hi Marie, Thank you so much for your 5 star rating! We are glad that you found our online service to be excellent. We hope that you will continue to enjoy our products and services. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Paying for a product only to arrive in a packet no box, bought an item in-store also with a reduction sticker on it that had marked the item,very disappointing.”

Helpful Report

Posted 2 years ago

“I love shopping here, top brands beautifully presented at prices i can afford.”

Helpful Report

Posted 2 years ago

Hi Siobhan, Thank you so much for your five-star rating of Kilkenny Design! I'm so glad to hear that you love shopping with and appreciate the beautiful presentation of top brands at prices you can afford. We greatly appreciate your kind words and look forward to your next visit. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Hello, I have sent you two emails to you information box regarding the lamp I bought but no one has responded.”

Helpful Report

Posted 2 years ago

“Excellent quality and service. Thank you so much. Margaret”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you so much for your amazing 5 star rating of Kilkenny Design! We are so delighted that you are a returning customer and appreciate your loyalty. We value all the feedback we receive and strive to provide excellent quality and service. Thank you again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very helpful and easy to reach. I'll definitely be back to get another Orla Keilly duvet set soon!”

Helpful Report

Posted 2 years ago

Hi Alexandra I hope you are keeping well. Thank you so much for the 5 star rating, Alexandra! We're so glad you found us very helpful. It's fantastic to hear that you'll be returning to get another Orla Kiely Duvet Set soon! We love repeat customers and we look forward to seeing you soon. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I bought a set of these Champagne glasses for our son and future daughter in law to use for toasting at their upcoming, beach, destination wedding. The glasses are absolutely beautiful. The design and colour are fantastic. The glasses were very well packaged and shipped fairly quickly. I'm very pleased with this purchase.”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you for taking the time to leave your 5 star rating for the Galway Crystal Erne Aqua Champagne Flutes. I'm so glad that you were able to find such a beautiful set of glasses for your sons and future daughter in laws beach wedding. The design and colour seem to fit perfectly. It is great to get feedback on the effort put into the packaging to ensure that they arrived safely also. I'm so happy to hear you are pleased with your purchase and I'm sure your son and daughter in law will be too! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Love my Irish Claddagh ring! Fast shipping & updates.”

Helpful Report

Posted 2 years ago

Hi Karin, Thank you Karin for your lovely 5 star rating of Kilkenny Design! We are delighted to hear that you love your Irish Claddagh ring and that you’ve had a great experience with our fast shipping. We truly appreciate your custom and thank you for your support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“My order was to be delivered in 5 to 7 days...it's now 14 days and I still haven't received it. Very disappointed! Poor service, no communication. Will never shop here ever again!!”

Helpful Report

Posted 2 years ago

Hi Carol, I hope you are keeping well. I am extremely sorry that you have not received your order. The tracking indicates this was delivered to the the address on the order and also signed for. I will pop you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Hi Carol I hope you are keeping well. Thank you for taking the time to share your experience with us. We appreciate your feedback. I apologize that you have not received your order. We understand that this is unacceptable and that you are disappointed but the tracking has indicated that this was delivered and has been signed for at the address given we have not received any other emails about this so we were unaware. We take great pride in our service and regret falling short of your expectations. I have issued two new mugs to be sent over right away as well as a complementary candle. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I like various products particularly your well being range and various from Irish giftwrap range. I like some of your clothes lines such as Regatta/Orla Kiely when your prices are reduced!”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you so much for your 4 star rating of Kilkenny Design. We sincerely appreciate your loyalty and for shopping with us. It sounds like you've already explored some of our favorite products from our Well Being range and Regatta/Orla Kiely clothing line. We are thrilled that you are enjoying them and coming back again and again, especially when our products are on sale. Thank you so much for being a valued and repeat customer. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely website to view items prompt delivery”

Helpful Report

Posted 2 years ago

Hi Helen, I hope you are keeping well. Thank you so much for your fabulous 5 star rating! We're delighted to know that our website is pleasant to view, and that your deliveries have been prompt. We are so grateful that you have been a returning customer. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Have always been happy with my purchases from Kilkenny Design. Nice selection of clothes, products, etc and quick delivery.”

Helpful Report

Posted 2 years ago

Hi Maureen, I hope you are keeping well. Thank you so much, for your 5 star rating of Kilkenny Design. We really appreciate you being a loyal and repeating customer of ours! We are thrilled that you have always been happy with your purchases from us. It's great to hear that you are pleased with the selection of clothes, products, etc. that we offer and of course with the quick delivery! Thank you for your continued support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Delivery timing was advertised as 2-3 days, it then took two week’s delivery. After emailing customer service I did get a phone call from a staff who had good customer service yet it still did not come until another week after this phone call. When I finally received my package the item was too small so I had to return it. When returning with most company’s it’s free but with Kilkenny Design it was €4.95. This was a good few days ago now yet I am still waiting on a refund! Overall I was not impressed with this company at all.”

Helpful Report

Posted 2 years ago

Hi Caoimhe, I hope you're keeping well. I have sent you an email in private about this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,279 reviews