Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,280 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,280 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery timing was advertised as 2-3 days, it then took two week’s delivery. After emailing customer service I did get a phone call from a staff who had good customer service yet it still did not come until another week after this phone call. When I finally received my package the item was too small so I had to return it. When returning with most company’s it’s free but with Kilkenny Design it was €4.95. This was a good few days ago now yet I am still waiting on a refund! Overall I was not impressed with this company at all.”

Helpful Report

Posted 2 years ago

Hi Caoimhe, I hope you're keeping well. I have sent you an email in private about this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely place to shop both in person and online. I especially love the Galway shop. Had a query about my online order and it was answered satisfactorily. Really loved my ambr glasses too when they came. Great selection of goods. Courier service that is used is also courteous”

Helpful Report

Posted 2 years ago

Hi Janice, Thank you so much for your kind words and your 5-star rating of Kilkenny Design! We are delighted that you had such an enjoyable experience shopping both online and in person at our Galway store and that your query was satisfactorily answered. I am also glad that you are happy with your purchase of the Ambr glasses and that you find our selection of goods excellent. It is great to hear that our courier drivers and courteous to our customers also. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely Irish products”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you so much, Susan, for your 5 star rating of Kilkenny Design! We are proud of the lovely Irish products we sell and are glad that you are happy with them. Thanks again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Love that I can send Irish products to friends and family abroad. My only thing is that I'd love to get updates on shipping status.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you so much for your 4 star rating of Kilkenny Design! We appreciate your business and feedback. All Tracking information is sent via email to the email address provided at the point of sale, you can track your order then by using the tracking number provided. Thank you for supporting us and for helping your friends and family abroad to get our beautiful Irish products! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Was unable to find option to send as a gift and on delivery there was a large discounted sticker on the front of the box”

Helpful Report

Posted 2 years ago

Hi Ann, I hope you are well. I have just sent you an email in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely product and great delivery. Would have been great to have the option of getting a kilkenny shop gift bag with it as I was giving it as gift. Also an option to get a gift receipt.”

Helpful Report

Posted 2 years ago

Hi April, Thank you so much for your 4 star rating of Kilkenny Design! We want to ensure that all of our customers receive the best possible service which is why we are glad you enjoyed the product and the delivery service. We can certainly look into having the option of gift bags and gift receipts for those purchasing as gifts in the future and would love to hear any additional feedback you have. Thanks again for being a Kilkenny customer! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“i never got my delivery”

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Posted 2 years ago

“Excellent customer service !”

Helpful Report

Posted 2 years ago

Hi Kirsi, Thank you for the amazing 5 stars for Kilkenny Design! It's great to hear you found our customer service excellent too it was a pleasure dealing with you - we strive to give the best possible customer experience. Thank you for your kind words! We look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely product, great value”

Helpful Report

Posted 2 years ago

Hi Siobhan, Thank you for your 5-star rating of Kilkenny Design and your lovely comments about our products. We truly appreciate your kind words. We're so glad you love our products as much as we do and the great value we have. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Happy with my purchase, great customer service. Some of the products I bought were broken when delivered. Customer care replaced it very quickly without any delay. I am glad that I purchased from Kilkenny shop.”

Helpful Report

Posted 2 years ago

Hello Sathya, Thank you for your 5 star rating, it is much appreciated! We are very pleased to hear that you are happy with your purchase and that our customer service was helpful and attentive in getting the issue resolved We strive to ensure our customers receive a smooth and satisfactory experience and we are glad you can vouch for that! We look forward to welcoming you back in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I personally love Kilkennys packing I think it would be great if they had a step by step tutorial on how to use your vip rewards and they gave you a free jewellery item with each purchase and if within 5 years you spent a hundred or more euro there you get a a free 1000 euro gift card and with each jewellery order you give a reusable jewellery box thing and candle”

Helpful Report

Posted 2 years ago

Hi Ciara, Thank you so much for your 5-star rating of Kilkenny Design! I personally love our packaging as well, and it's great to hear that you appreciate it too! Thank you for this feedback. Kilkenny Design VIP Rewards is all about rewarding our customers for choosing to shop with us and support a local Irish family business. You’ll be indulged at every opportunity with rewards in store, online and in our restaurants. The more you shop with us, the more we will reward you and give you the VIP treatment you deserve. I will go through how to use our VIP rewards with you now, ⦁ Enter your details & Sign Up at kilkennyshop.com or upgrade your account if you already have one. ⦁ Open your 'My Account' section to see your membership number and personalized barcode. ⦁ Take a screenshot of your barcode or save to your phone wallet. ⦁ Specific rewards will be communicated via email marketing so make sure you're opted in within your 'My Account' section. ⦁ Scan your barcode in store to avail of any specific reward you have received or if you are redeeming online, the reward will automatically apply at the checkout once you have added relevant items to your basket. I hope this has given you an understanding of our wonderful Rewards program. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Fast shipping product was as described.”

Helpful Report

Posted 2 years ago

Hi Gwen, Thank you so much for the 5 star rating of Kilkenny Design, Gwen! We're so happy to hear that the fast shipping and products were as described. We truly appreciate your feedback and support. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“A little slow with delivery.Otherwise good quality goods at reasonable prices”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you so much for your five-star rating of Kilkenny Design, Anne! We are delighted to hear that you were happy with the quality of our goods at reasonable prices, and apologize for any delays with the delivery. We greatly appreciate your loyalty and continued support. Thank you again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Ordered my second Danu vase. This one was a gift and I was disappointed that it did not come with a box. First vase did.”

Helpful Report

Posted 2 years ago

Hi Anna, Thanks, Anna, for taking the time to review Kilkenny Design. We really appreciate your feedback. I am sorry that the second vase you received did not come with a box. Again, thank you for shopping with us here at Kilkenny Design. We look forward to serving you again soon. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The best website/shop to buy from. Irish suppliers only stocked and great value on a stunning range of products. Exceptionally fast delivery service. Brilliant Customer Services team -always cheerful and helpful.”

Helpful Report

Posted 2 years ago

Hi Olivia, Thank you for your 5 star rating, Olivia! We really appreciate you taking the time to provide us with your feedback. We are delighted that you found us to be the best website/shop to buy from and that you enjoyed the stunning range of products at great value. We are also glad that you had an exceptionally fast delivery service and excellent Customer Services team who were always cheerful and helpful. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Hi Carmel. Thank you so much Carmel for the generous 5-star rating of Kilkenny Design. We are happy to hear that you have received great service from us! We are grateful that you have been loyal to our company. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very happy with my purchase received on time and well presented .”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you so much for your 5 star rating of Kilkenny Design! We're so pleased that you were very happy with your purchase that arrived on time and was well presented. We value our loyal customers and we thank you for being a repeat customer of ours! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Always an efficient service”

Helpful Report

Posted 2 years ago

Hi Áine, Thank you so much for the generous 5 star rating of Kilkenny Design! We appreciate the positive review and your recognition of our efficient service. It's always great to hear when clients are satisfied with our customer service! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Helpful friendly service and a wide variety of goods to choose from.”

Helpful Report

Posted 2 years ago

Hi Alison Thank you for your 5 star rating and kind words about Kilkenny Design. We value our loyal customers like you and are so pleased you enjoyed the helpful friendly service and wide variety of goods to choose from. We hope to see you again soon! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Wonderful selection and prompt and efficient service always”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you, for your 5 star rating of Kilkenny Design! Your kind words, "Wonderful selection prompt and efficient service always," are greatly appreciated. We are so thankful to have a loyal customer like you! Thank you for continuing to choose Kilkenny Design and being part of our family. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,280 reviews