Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,372 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and beautiful product,very happy”

Helpful Report

Posted 2 years ago

Hi Aideen, Thank you so much for your 5 star ratinh! We are delighted to hear that you received both fast delivery and a beautiful product from us here at Kilkenny Design, we are so glad you are happy with your purchase. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I would be happy if I had received this handbag. Where is it? How soon do I wait to report that the goods have not arrived ( the Police)?.”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for taking the time to give us your feedback about your experience with Kilkenny Design. We apologize for any inconveniences you encountered with the delivery of your handbag. As you never informed us this was not delivered we did not know about this to get this resolved. We understand your frustration and we want to make sure that you get the bag. As I have been made aware of this I done some research on your behalf and this looks like it got lost in transit at Heathrow Airport, this can all be seen in the tracking number which you received. I have issued that a new bag is sent out right away to you. Once again, thank you for your review and feedback. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Good service, lots of gift options. Very happy with my castle vase. Lovely as a gift. Love the design including the shamrocks. Very carefully packaged with lots of tissue paper.”

Helpful Report

Posted 2 years ago

Hi Erin, Thank you so much for your 5-star rating of Kilkenny Design! We are so glad that you were pleased with your Belleek Castle Vase and were able to find lots of great gift options. We appreciate your comments on our design and are thrilled that you were happy with the careful packaging we provided. We also thank you for your custom, as it means a lot to us. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Ordered 3 pieces of jewelry for a wedding and received them all within 3 days delighted with them”

Helpful Report

Posted 2 years ago

Hi Josephine, Thank you so much for rating us 5 stars! We are thrilled that you were so delighted with your three pieces of jewelry for the wedding and that you received them so quickly. It really means a lot that you chose us for such an important occasion! We value your loyal support. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Loved my dishes”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for your 5-star rating of Kilkenny Design! We are so glad to know you have loved your dishes and appreciate your loyalty as a returning customer. We look forward to seeing you again soon! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Really good service ordering online. Goods received in good time and very happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi Sandra Thank you so much for your 5 star rating of Kilkenny Design! We are so pleased to hear that you had a good experience ordering online, that the goods arrived in good time, and that you're happy with your purchase. We really appreciate your feedback and it means a lot to us. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Easy to order. Great service. My glasses arrived beautifully wrapped. I am delighted with them. Thank you.”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you so much for taking the time to leave us with such a positive review! It's always wonderful to have a happy customer, and I'm glad that you've appreciated our easy ordering process, great customer service and of course, receiving your beautiful glasses, with the careful and thoughtful wrapping that we provide. It's customers like you that make running my business so gratifying. Thank you for your continued support. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Yes I love this shop never had a bad experience the are excellent”

Helpful Report

Posted 2 years ago

Hi Rosaleen, Thank you so much for your glowing 5-star rating of Kilkenny Design! We appreciate your loyalty, and we're so glad you've had such positive experiences with us. It's so wonderful to hear that you love shopping here! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I have been sent emails informing me that I have VIP rewards but it is never accepted when I put in code etc!!!???”

Helpful Report

Posted 2 years ago

Hi Ita, Thank you for your 4 star rating of Kilkenny Design! We really appreciate that you have been a loyal customer. We are so glad to learn that you have been sent emails informing you of our VIP rewards. We apologize for any confusion you have experienced redeeming them - the discount will be applied automatically to the order which is placed when signed into your account. Thank you for being a repeating customer of Kilkenny Design! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Thank you. Excellent service”

Helpful Report

Posted 2 years ago

Hi Miriam, Thank you so much for your amazing 5-star rating of Kilkenny Design! We appreciate your loyalty and are honored to have you as a customer. We always strive to provide excellent service, and we are so glad that you are pleased with our services! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Always very happy with purchases from Kilkenny, very well presented”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you so much for your 5 star rating for Kilkenny Design. We really appreciate your positive review - we always strive to provide excellent products and service, so we're happy to hear you're always extremely pleased with purchases from Kilkenny and how very well presented they are! Thank you for your support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

Hi Bernadette, Thank you so much for your generous 5-star rating of Kilkenny Design! It's wonderful to hear you appreciate our excellent customer service. We truly appreciate your loyalty. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Purchased a diffuser. Arrived promptly. Very easy to order online. Fantastic products.”

Helpful Report

Posted 2 years ago

Hi Paula, Thank you so much for your 5 star rating of Kilkenny Design! We sincerely appreciate your loyalty. We're so glad your diffuser arrived promptly and that you found our online ordering process to be easy. We pride ourselves on offering fantastic products at attractive prices. We look forward to your continued patronage. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent and fast service. Very pleased with my two dresses.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your glowing 5 star review of Kilkenny Design! I'm so glad you were pleased with your dresses and with our excellent and fast service. I really appreciate the kind words! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I can't sign out of my account on my phone and I have emailed and rang and yet no assistance. There is no button to sign out on the phone - this is against GDPR regulations for keeping my data safe -failure to provide a safe log facility I am very upset at this”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you so much for taking the time to let me know about your experience. With Kilkenny Design, we strive to provide the best possible customer service, so we apologize for any trouble you may have had with signing out of your account on your phone. We take the issue of data safety and GDPR regulations very seriously and acknowledge that our failure to provide a safe log facility is unacceptable. Our team have investigated the issue and have made the changes are necessary to ensure a secure log out facility is accessible on our mobile site. We have taken on board your feedback and worked throughout the day to get the log out feature onto the mobile site. Customer feedback is important to us and it highlights areas where we may have overlooked this is a prime example and got this issue resolved so problems like this do not arise in the future Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“My husband bought me a beautiful Pearl necklace for our 30th anniversary. It is absolutely beautiful, so pleased with it. Service was excellent and arrived in good time”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you so much for your glowing 5-star rating of Kilkenny Design! We’re so glad that your husband bought you such a stunning Pearl necklace in celebration of your 30th anniversary – it sounds absolutely beautiful! We appreciate your loyalty as a returning customer and hope you’ll stay with us for your next present! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I normally do all my shopping online with Kilkenny and occassionally visit their store in Nassau Street. Kilkenny are so efficient in processing online orders that I never have to worry about how/when things will arrive. It is an Irish Company that is in existance for c60 years and we should all be supporting them to ensure that they will be here in 60 years time.”

Helpful Report

Posted 2 years ago

Hi Noella, Thank you for your wonderful 5 star rating for Kilkenny Design! We really appreciate your loyalty and are glad you find our online service exceptional. It's great to hear you like the fact that we support Irish designers, and we look forward to having you as a customer in the future. Thanks again! Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“It was a very easy website to negotiate. My delivery arrived very promptly.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your kind words about Kilkenny Design, Eithne! We are so glad to hear that you enjoyed navigating our website and that your delivery arrived promptly. We really appreciate your 5 star rating! Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“I'm very pleased with the products and encourage friends and family to give a look.”

Helpful Report

Posted 2 years ago

Hi Vera, Thank you so much for your 5 star rating of Kilkenny Design! I'm thrilled to hear that you are very happy with our products and have encouraged your friends and family to take a look. We truly appreciate your kind words and support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service, the decanter and glasses were a present, but the vodka set was from us. The mail wasn't the fastest, but this was no fault of Kilkenny, but I would add a week onto postal time. Packed very well, and of the utmost quality”

Helpful Report

Posted 2 years ago

Hi Martyn Thank you so much for your 5 star rating of Kilkenny Design! We're delighted to hear that the decanter and glasses were a hit as a present and that you were impressed with the quality of the vodka set we sent you. We appreciate your feedback regarding the delivery time. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,372 reviews