Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,281 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order in November and it didn't arrive. After chatting to a member of the team online, I was told they would send a replacement. I've not received this either and have been unable to contact them via online chat. The items I purchased were for Christmas gifts, terrible customer service”

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Posted 2 years ago

“I bought 4 of these as gifts. They are so soft. I wanted to purchase more but they were sold out. I hope you restock as they are amazing!”

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Posted 2 years ago

“Fantastic service and products”

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Posted 2 years ago

“Very pleased with my purchases. Well packed. Very fast delivery. Would definitely recommend.”

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Posted 2 years ago

“The item I purchased arrived on time and I was so happy with it .”

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Posted 2 years ago

“Great products, exactly as on website. Arrived promptly and well packaged. Very happy with my purchases”

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Posted 2 years ago

“Delighted to receive wreaths, diffusers and candles all wrapped fantastically to prevent damage and all arrived safely after being ordered on line. Might have liked a little acknowledgement card from Kilkenny Design with a THANK YOU for your custom.”

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Posted 2 years ago

“It took a long time to get to me I ordered 2 bracelets I couldn't believe how light and flimsy they were I was giving them to someone as a Christmas present but I would be too embarrassed to give them to anybody total waste of €35”

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Posted 2 years ago

“Excellent service from start to finish”

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Posted 2 years ago

“I have not received my full order and have been charged 50 odd pounds more than the order, without any explanation or statement. I have contacted customer service but not had a reply?”

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Posted 2 years ago

“Thankyou Kilkenny, Received my order today. Quick friendly service.”

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Posted 2 years ago

“Very pleased with purchases ans service. Would certainly recommend KilkennyShop.”

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Posted 2 years ago

“Lovely range of products. Quick delivery. Received broken items in first delivery but customer service were very helpful and easy to deal with and replaced them immediately.”

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Posted 2 years ago

“Prompt delivery. Absolutely love quality of bag and wallet.”

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Posted 2 years ago

“I’m put in for 10 % off, and did not receive it. I sent two emails to solve the problem; and have not received any answers”

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Posted 2 years ago

“Great selection of quality Irish gifts at reasonable prices! The service was wonderful, too. Thanks so much!”

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Posted 2 years ago

“I made a mistake on a recent order and despite calls and emails - it was ready for shipping ( and therefore could not be edited ) . I spoke to a nice gentleman who offered to send me the "missing" item - it was a mug ( I ordered 2 jugs instead of 2 mugs) . He said it would be shipped separately but it is not arrived yet ( and that was more than 2 weeks ago which makes me think this is not going to happen which I am disappointed about -”

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Posted 2 years ago

“Fantastic service wonderful staff”

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Posted 2 years ago

“Anything I buy arrives in afew days it’s great.. Customer service is very good, Alisha was emailing me with updates on a Bag I received but needed replacement she was very helpful, Thank you & prices are good I find to..”

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Posted 2 years ago

“Good morning, Thank you for this opportunity to give some feedback. Having purchased lots of times from your website I have never once been successful in using a promo code. This can be very disappointing when you advertise this codes. Other than that anything I have purchased has been lovely. Many Thanks Lorraine Cunningham”

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Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,281 reviews