Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,279 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,279 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and fast service. Very pleased with my two dresses.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your glowing 5 star review of Kilkenny Design! I'm so glad you were pleased with your dresses and with our excellent and fast service. I really appreciate the kind words! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I can't sign out of my account on my phone and I have emailed and rang and yet no assistance. There is no button to sign out on the phone - this is against GDPR regulations for keeping my data safe -failure to provide a safe log facility I am very upset at this”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you so much for taking the time to let me know about your experience. With Kilkenny Design, we strive to provide the best possible customer service, so we apologize for any trouble you may have had with signing out of your account on your phone. We take the issue of data safety and GDPR regulations very seriously and acknowledge that our failure to provide a safe log facility is unacceptable. Our team have investigated the issue and have made the changes are necessary to ensure a secure log out facility is accessible on our mobile site. We have taken on board your feedback and worked throughout the day to get the log out feature onto the mobile site. Customer feedback is important to us and it highlights areas where we may have overlooked this is a prime example and got this issue resolved so problems like this do not arise in the future Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“My husband bought me a beautiful Pearl necklace for our 30th anniversary. It is absolutely beautiful, so pleased with it. Service was excellent and arrived in good time”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you so much for your glowing 5-star rating of Kilkenny Design! We’re so glad that your husband bought you such a stunning Pearl necklace in celebration of your 30th anniversary – it sounds absolutely beautiful! We appreciate your loyalty as a returning customer and hope you’ll stay with us for your next present! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I normally do all my shopping online with Kilkenny and occassionally visit their store in Nassau Street. Kilkenny are so efficient in processing online orders that I never have to worry about how/when things will arrive. It is an Irish Company that is in existance for c60 years and we should all be supporting them to ensure that they will be here in 60 years time.”

Helpful Report

Posted 2 years ago

Hi Noella, Thank you for your wonderful 5 star rating for Kilkenny Design! We really appreciate your loyalty and are glad you find our online service exceptional. It's great to hear you like the fact that we support Irish designers, and we look forward to having you as a customer in the future. Thanks again! Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“It was a very easy website to negotiate. My delivery arrived very promptly.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your kind words about Kilkenny Design, Eithne! We are so glad to hear that you enjoyed navigating our website and that your delivery arrived promptly. We really appreciate your 5 star rating! Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“I'm very pleased with the products and encourage friends and family to give a look.”

Helpful Report

Posted 2 years ago

Hi Vera, Thank you so much for your 5 star rating of Kilkenny Design! I'm thrilled to hear that you are very happy with our products and have encouraged your friends and family to take a look. We truly appreciate your kind words and support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service, the decanter and glasses were a present, but the vodka set was from us. The mail wasn't the fastest, but this was no fault of Kilkenny, but I would add a week onto postal time. Packed very well, and of the utmost quality”

Helpful Report

Posted 2 years ago

Hi Martyn Thank you so much for your 5 star rating of Kilkenny Design! We're delighted to hear that the decanter and glasses were a hit as a present and that you were impressed with the quality of the vodka set we sent you. We appreciate your feedback regarding the delivery time. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely vase. I wanted a statement piece and was not disappointed. Website easy to navigate and order. Updates on delivery and love my purchase”

Helpful Report

Posted 2 years ago

Hi Marian, Thank you so much for the 5 star rating of Kilkenny Design! We really appreciate your kind words about the beautiful Galway Crystal Dune Vase - we're so glad you got exactly the statement piece you were looking for! Plus, we're delighted that you found navigating and ordering from our website so easy and enjoyed your delivery updates. Thanks again for your kind words! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“This was a gift for Sarah. Sarah was very pleased with the gift.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you so much for your 5 star rating of Kilkenny Design! We appreciate your loyalty even more knowing that this was a gift for Sarah. We are delighted that she is so pleased with her gift. Thank you for choosing Kilkenny Design, and here's to many more happy experiences! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I have not received my order but looking forward to receiving it soon. I have used this product before”

Helpful Report

Posted 2 years ago

“Great Quality products & 5 star service.”

Helpful Report

Posted 2 years ago

Hi David, Thank you so much for your 5 star rating of Kilkenny Design and your kind words. Our mission is to bring you great quality products and 5 star service, and we are so pleased that we had the opportunity to do that for you. Thank you for your continued support and for being a loyal customer! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great products great service quick delivery”

Helpful Report

Posted 2 years ago

H Lisa, Thank you so much for your 5-star rating of Kilkenny Design! We are so pleased you love our great products, great service, and quick delivery. We appreciate you supporting local! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great store with such a good selection of quality Irish goods on offer. I love how Kilkenny store supports buying Irish”

Helpful Report

Posted 2 years ago

Hi Jacinta, Thank you so much for your 5 star rating of Kilkenny Design. We are delighted to know you appreciate the quality Irish products that we offer in our stores and online. We are proud to support Irish designers and products and are happy to provide our customers with such a great selection! Thank you again for your kind words. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Quiet happy with my purchase of my earrings.”

Helpful Report

Posted 2 years ago

Hi Gerardine, Thank you so much for rating Kilkenny Design 4 stars! We are glad to hear that you are happy with your purchase of the earrings! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The Kilkenny Shop has a lovely range of interesting, high quality products and their customer service and communication are second to none. The shop has become my 'go-to' now when I'm looking to purchase gifts. I will continue to revisit this site.”

Helpful Report

Posted 2 years ago

Hello Bhreonica, Thank you so much for giving Kilkenny Design a 5 star rating! We are thrilled to hear that you enjoy the wide range of high quality products we have to offer. Furthermore, we appreciate the feedback about customer service and communication. We love having returning customers like you and are glad to hear that The Kilkenny Shop has become your go-to for gifts. We thank you for your continued support and look forward to seeing you again soon. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very pleased with quick response and replacement of damaged delivery.”

Helpful Report

Posted 2 years ago

Hi Sheila, Thank you for your five-star rating of Kilkenny Design! I am so glad to hear that you were very pleased with the quick response and replacement of your damaged mugs. It was my pleasure getting this sorted for you. We appreciate your feedback and look forward to welcoming you back again in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“When my husband traveled to Dublin for business pre-pandemic, I loved to shop at Kilkenny. Right after I lost my brother tragically I had a comforting pot of tea and an apple pastry at its cafe. I am glad I can shop online and enjoy Kilkenny's amazing customer service. Thank you, Kilkenny!”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you so much for your 5-star rating of Kilkenny Design! We really appreciate your loyalty and thank you for being a customer. It's so nice to hear that Kilkenny provided comfort during a tough time, we are all extremely sorry about the passing of your brother. We owe our thanks to customers like you who have continued to shop from us online. Thank you so much for your continued support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Beautiful earrings and they were a great price. The delivery came out cheaper than advertised!!”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for your wonderful 5 star rating of Kilkenny Design! We are so happy to hear that you love the beautiful earrings, and that you got a great price.. We truly appreciate your custom and are grateful for your business! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I tried Kilkenny for the first time to obtain some Guinness merchandise from it's home country. Shipping took a day or two more than expected, but all four items arrived in excellent shape and matching our hopes and expectations. Very satisfied.”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave a 5-star rating for Kilkenny Design! We're so pleased to hear that your experience was positive, and that your items arrived in excellent shape and matched your expectations. Your satisfaction is very important to us and I am glad to hear that you left us pleased. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“They listen to their customers and take very good care in handling international shipping to avoid fragile goods to break.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for your fantastic 5 star rating of Kilkenny Design! We are truly grateful for the loyalty that you have shown us. We appreciate that you recognize our team's hard work to listen to our customers and take great care in handling international shipping to avoid fragile goods from breaking. Thank you for your support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,279 reviews