Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,278 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not receive yet the Genesis female graduate. Customer service has contacted me that the parcel was returened as undelivered to Kilkenny Design. I don't know why it was returned because the adress was the right one. Laura of Customer service was very friendly and helpful and now the parcel is send again to my address in Holland. So I am waiting now till the parcel of the Genesis graduate arrives. I am very pleased with the service. I am also very pleased that I can order at your shop ( twice a year I go with my family to Dublin and I know your shop in Dublin) and that your shop also ship to Holland. Kind regards”

Helpful Report

Posted 2 years ago

Hello Ron, Thank you for your wonderful 5 star rating for Kilkenny Design! We are so glad to hear that Laura in our Customer Service Team was able to help you get your parcel back and sent to you. We strive to provide excellent customer service at all times, and if there's ever an issue with delivery, we are available to help you. We look forward to continuing to assist you in the future! Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“The glasses were just as described came in a good time with no damages I love them”

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Posted 2 years ago

Hello, Thank you so much, Dale, for your 5 star rating of Kilkenny Design! We appreciate your feedback and are glad to hear that the glasses you ordered were just as described and arrived in a good time with no damages. We are thrilled that you love them! Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“My gift arrived safely in a timely fashion and is of fine quality.”

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Posted 2 years ago

Hi Maria, Thank you so much for your 5-star rating of Kilkenny Design! I'm really glad to hear that your gift arrived safely in a timely fashion and is of fine quality. Your kind words are very much appreciated and I hope you continue to enjoy it! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Prompt delivery ,goods protected with decent packaging. Great variety to choose from and that it's Irish”

Helpful Report

Posted 2 years ago

Hello Cora, Thank you for your 5 star rating on Kilkenny Design! We really appreciate your kind words about our prompt delivery, goods protected with decent packaging and also the great variety of Irish products to choose from! We are glad to have a loyal customer like you. Hi William, I hope you are keeping well. Thank you for your 5 star review of Kilkenny Design. Kind Regards, Cian Customer Care and Sales Specialist | Kilkenny Group (021)-4308392

Posted 2 years ago

“I could not have been happier with this item and with the service, it arrived quickly and safely. A beautiful set at a great price. It was a gift and the reciever was beyond delighted.”

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Posted 2 years ago

Hello, Thank you, Siva, for giving Kilkenny Design a 5-star rating. I am delighted to hear you could not have been happier with the item and with the service and that it arrived quickly and safely, at a great price. I'm sure the recipient of the gift was beyond delighted as well! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Good experience but be warned you are charged in euro despite price shown in sterling! This was not explain on the payment page so I incurred a bank fee and exchange rate meaning an extra £10”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for your 4-star rating of Kilkenny Design! We truly appreciate your loyalty as a customer! We regret that you were charged in EUR despite the price being shown in Sterling, and we apologize that this was not explained on the payment page. We hope this extra £10 fee was not too much of an inconvenience. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I have ordered from the United States twice now and received the order very promptly. I was concerned about breakage of the pottery and, when I opened the box, I was surprised at the detailed wrapping to protect the items! The pieces are as described and I’m very pleased. I will purchase more in the future.”

Helpful Report

Posted 2 years ago

Hi Lucy, Thank you so much for your 5 star rating of Kilkenny Design! We truly appreciate you being a loyal customer, and are delighted to hear that you were both pleased by the prompt delivery and the detailed wrapping of your order. We look forward to having you as a customer again in the future! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Good discounts and the delivery time is a lot quicker with An Post rather than GLS”

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Posted 2 years ago

Hi Bridget, Thank you so much for your 4 star rating of Kilkenny Design! We are pleased to know that you are enjoying the great discounts we have on offer and the fast delivery time. We appreciate your loyalty and support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great company to deal with. Brilliant customer service.”

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Posted 2 years ago

Hi Anne, Thank you so much for your five-star rating of Kilkenny Design! We pride ourselves on offering great customer service and we appreciate your kind words. It really means a lot to us that you find us to be a great company to deal with. Thanks again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great service selection and overall experience- would highly recommend.”

Helpful Report

Posted 2 years ago

Hi Georgina, I hope you are keeping well. Thank you so much for your 5-star rating of Kilkenny Design! We are glad to hear that you had a great selection to choose from, overall experience, and would highly recommend us! We appreciate your kind words! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great products. Brilliant service. Very easy to deal with!”

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Posted 2 years ago

Hi Nazih, Thank you so much for your 5-star rating of Kilkenny Design! It's great to hear such positive feedback, we are so pleased you are happy with our great products, brilliant service and simple process. We couldn't be more grateful for your support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“What lovely things!! I ordered the Orla Kelly placemats, cup set & tea pot: simply beautiful!! I also got a wool knit pinch that I just love. Coming from Ireland I expected a long ship time, but no—it came in a timely fashion!”

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Posted 2 years ago

Hi Patricia, Thank you so much for your kind words! It's wonderful to hear you were pleased with the you purchases. We are especially thrilled to hear that, despite coming from Ireland, everything arrived in a timely manner! We greatly appreciate your 5-star rating of Kilkenny Design, and of course your loyalty as a customer! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Delighted with my purchases from Kilkenny Design. I normally visit the shop in Nassau Street if I’m in town, but am also subscribed to the Kilkenny Shop emails so had great fun browsing the website & all its offers. Website v easy to use & buy from & there was fantastic value. I also signed up for the Loyalty Card which I can use in store or online. My shopping was delivered v quickly & carefully & was v well packaged. During the time from ordering to delivery I received emails to let me know the status of my order & when it would be delivered which was great. Very happy with everything & have received great compliments about my purchases.”

Helpful Report

Posted 2 years ago

Hello Elaine, Thank you so much for your 5 star rating of Kilkenny Design – we really appreciate your support! We are delighted to hear that you had a great experience shopping with us, and that our website was easy to use and full of fantastic offers. We are happy to hear that you signed up for our Loyalty Card as well this has brilliant incentives and bonuses for all who do. We truly value your custom and enjoy hearing about all the compliments you have received about your purchases. Thank you once again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Wonderful!!! We got a set of Belleek dinner and salad plates - wedding gift items from my Irish ☘️ family and friends. They arrived broken and Kilkenny were so helpful in exchanging them and sending out a new shipment very promptly to Canada. Thank you - excellent range of household products, jewellery clothing & newlywed gift ideas etc”

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Posted 2 years ago

Hi Sian, I hope you are keeping well. Thank you for your amazing 5 star review and for sharing your experience with us! We are so glad that Kilkenny Design was able to provide a prompt solution for your broken dinner and salad plates it was a pleasure dealing with you. You're right, in addition to our wonder gift ideas, we also carry a range of jewellery, clothing, and home items. We are thrilled that we were able to meet your expectations and look forward to assisting you again in the future! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Online shopping, delivery and customer service is great. The only quibble I had is that two of the glasses arrived slightly chipped at the rim… which is surprising given how well they were boxed up. They’re still beautiful glasses but it’s disappointing not to be able to use the whole set”

Helpful Report

Posted 2 years ago

Hi Adrian, Thank you so much for your feedback on Kilkenny Design. We always strive to provide the best customer service possible, and hearing that you were happy with our products and support is such a great encouragement. I would like to apologise about the chips in the rim of two of the glasses if you could please leave me know which ones they were I will get a new set out to you right away. If you ever need any help moving forward, please don't hesitate to reach out to us. Thank you again for your kind words! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Have purchased several items on line ,always a 5 star experience”

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Posted 2 years ago

Hi Marianne, Thank you so much for the wonderful 5 star rating of Kilkenny Design! We really appreciate it. We're also very grateful for your loyalty. It's always wonderful to hear that customers have had a 5 star experience when they've purchased items online. Thank you for your continued support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I'm sad to say I was very disappointed with the quality of the decanter and glasses which I bought for my husband's special birthday. You can clearly see the joins in the class which makes it look very cheap and of poor quality. Definitely not worth over £100 I spent for the set. I haven't been able to return the order as it just was too inconvenient for me so I am really disappointed with my experience.”

Helpful Report

Posted 2 years ago

Hi Debra, I hope you are keeping well. I have sent you an email in private to discuss this and get this resolved for you. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Brilliant shopping”

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Posted 2 years ago

Hi Ann, Thank you so much for your 5-star review of Kilkenny Design! It's always a pleasure to hear that our customers had a great shopping experience with us. Thank you once again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Handbag lovely, not happy with zips, they stick and don't run smoothly.”

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Posted 2 years ago

“This knit hat arrived exactly as advertised and fits perfectly. Couldn't be happier with this product.”

Helpful Report

Posted 2 years ago

Hi Ed, Thank you so much for your 5-star rating of Kilkenny Design! We are glad to hear that the Erin Knitwear Aran Cable Peak Hat arrived exactly as advertised and fits perfectly - We couldn't be happier either. We appreciate your support very much! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,278 reviews