Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

“The Kilkenny Shop was always the flagship clothes shop in Ireland. However this current sale is chock full of rubbish! I bought a jacket on line allegedly made by Regatta" the well known good quality clothes retailers. However, the jacket I bought was poor quality, badly cut and didn't fit properly. It was clearly made by the company that lease the Regatta name for a fee and produce shoddy clothes. It was not a true Regatta jacket. I went into the Kilkenny Shop today to return the jacket but found that I was responsible for the 5.95 Euros postage. They should have refunded that as the goods were not "fit for purpose". That is grossly unfair as the garment was not up to standard. I wanted to buy a Fleecy advertised on your sale email and when I saw the goods in question I was shocked at the poor quality. Most of the goods on the Regatta rail had notes attached to them which said "Unwanted, returned". Clearly I was not the only customer to be disappointed in your January sale in the Kilkenny Shop. I WILL NEVER EVER EVER AGAIN BUY ANTHING ON LINE FROM THE KILKENNY SHOP. If I can't see the goods beforehand I will not buy them. This current sale has let the Kilkenny Shop down badly. I buy clothes on line from Dunne's Stores, their upmarket store, and they are always top quality. The same with M & S. The Kilkenny Shop had a great reputation and it was the place I always got quality in the past. What was in there this morning was not quality!”

Helpful Report

Posted 2 years ago

Hi Adrienne, I hope you are well. Thank you for taking the time to leave your review on the Regatta jacket you received and im sorry this was not to your liking. I can fully confirm that all our Regatta brand clothing is from the supplier Regatta. In regard to our returns policy returns are free to return in store, If there are any issues with items received we would of course refund the initial delivery fee. If this is an item to be returned as it was not to your liking then we would not process a refund of the initial delivery fee. If you would like to discuss this further please email into info@kilkennygroup.com Thank you, Laura

Posted 2 years ago

“Great service ! Fast delivery! Great quality products . Thank you Kilkenny”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great product and excellent customer service. Clear tracking information provided to keep track of the shipping status.”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Absolutely love it! Would order again!”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Good and efficient service”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Was pleased with item and quickness of delivery,if I had one negative comment to make it would be the unnecessary wasteful packaging the product arrived in”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Lovely items, as usual”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Fast and efficient service and delivery. Very good to deal with. Highly recommend. Product was excellent quality”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Nearly impossible to return an item if shipping from Canada or US due to high cost. A US return warehouse would be helpful. I won’t order again.”

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Posted 2 years ago

“My items were perfect and arrived quickly and well package.”

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Posted 2 years ago

Hi Catherine , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great product great value”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent pricing, product quality and service. Only caveat, for future shipments of Barbour coats is, that the Barbour hanger which came with the coat caused extensive damage to the shipping box. The coat however was undamaged.”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

Hi Roisin , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Beautiful present for an 18th birthday!”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I enjoyed your shop the first time I was there in 2013 and over the years have bought several items. My only disappointment was that I could not tell the size of the pendant I purchased. I was hoping the Irish knot was substantial. If you could list those dimensions in your description, I think that would be helpful. Thanks so much .”

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Posted 2 years ago

“Good product and efficient delivery. Saw ot first in shop”

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Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“The product I received is no longer working. I only used it twice.”

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Posted 2 years ago

“Easy to deal with quality products prompt delivery”

Helpful Report

Posted 2 years ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I order twice - both small items and received large box on both occasions- a padded envelope would have done”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Kilkenny Design Reviews

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