Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,564 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,564 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shop experience very good. But on line customer care I thought was not well informed regarding the item I was interested in buying. I was enquiring about the type of material that the item was made of and I did not get a satisfactory answer.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are happy with our service. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. If you would like to pop an email into to us explaining which item you didn't receive he information you'd expected, I can pass this on to be looked in. Kindest regards, Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Amazing quality great service”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are happy with the service received. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Laura Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Love the quality of the products in store. Always pick up something unusual. Great place to shop for nice gifts.”

Helpful Report

Posted 1 year ago

Hi Tina, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Envoi rapide et commande parfaitement conforme. J'adore mon nouveau lutin du père Noël”

Helpful Report

Posted 1 year ago

“Ordered from Australia because I couldn’t find a set I liked here, the order came in less than two weeks. The inside tray was slightly damaged because of cutlery moving around. Contacted Kilkenny and they are sending replacement tray. Great service”

Helpful Report

Posted 1 year ago

Hi Gayle, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Alway beautiful things and very nice presentation. Very friendly and helpful staff.”

Helpful Report

Posted 1 year ago

Hi Diana, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Customer service just left a bad taste over their handling of my emails requesting help. Basic services should have given me an immediate response that customer service was closed and unable to answer my questions. Instead shipping department shipped order despite my immediate request for customer service help. Subsequent emails were inconsistent on the facts and not helpful at all. Finally they ended up “ghosting “ me.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to leave your review, I am sorry to hear you are unhappy with the Customer Service Experience. I have taken a look and unfortunately your request to change the order came after the dispatch of your order, Im afraid we cant change an order once shipped. Ill make sure to pass along your feedback to the team. If there is anything else we can help with please email info@kilkennygroup.com. Thank you, Laura

Posted 1 year ago

“Love the bracelets & prompt delivery of same”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Efficient and quick delivery”

Helpful Report

Posted 1 year ago

Hi Esther, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Beautiful jacket and quick delivery.”

Helpful Report

Posted 1 year ago

Hi Eimear, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Good quality Irish goods.”

Helpful Report

Posted 1 year ago

Hi , Thank you for taking the time to leave us with such a lovely review.We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Great online store, wide range of excellent products, in particular Beauty and Wellness. Very efficient delivery.”

Helpful Report

Posted 1 year ago

Hi Liz, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Since the first time I visited the shop in Galway, I've been thrilled with the products and the staff . The order I placed online came so quickly and packed very well. Look forward to visiting again.”

Helpful Report

Posted 1 year ago

Hi , Thank you for taking the time to leave this review. We are thrilled to hear that you were so pleased with the level of service you received from our team here at Kilkenny and that we were able to assist you in. I have passed on these kind words from you to the relevant team Thank you for your custom, we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I really liked the bag.. and it arrived very quickly!”

Helpful Report

Posted 1 year ago

Hi Hind, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I love shopping at kilkenny, great quality Irish brands”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“We have Irish Heritage and know what a wonderful gift Crystal is. We purchased the 4 glass & Decanter Bar Set for our Son/Daughter-in-Law. Very pleased with Quality-Thank You!!”

Helpful Report

Posted 1 year ago

Hi Noreen, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Kilkenny team

Posted 1 year ago

“Great - efficient service of quality goods”

Helpful Report

Posted 1 year ago

Hi Eilis, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Kilkenny team

Posted 1 year ago

“Great service and fast delivery. Really happy with my purchases.”

Helpful Report

Posted 1 year ago

,Thank you very much for your 4-star rating of Kilkenny Design! We truly appreciate your feedback and are so glad to hear that you had a positive experience with us. Great service and fast delivery are two aspects we prioritize, and we are delighted that your purchases met your expectations. If you ever need any assistance or have any further inquiries, please don't hesitate to reach out. Thank you once again for choosing Kilkenny Design, and we hope to serve you again in the future! Best regards, Kilkenny Design Team!!

Posted 1 year ago

“Great sale offers and speedy delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of Kilkenny Design! We are thrilled to hear that you had a great experience shopping with us. Our team works hard to provide great sale offers and ensure speedy delivery, so we're delighted to know that it made a positive impact on your shopping experience. We truly appreciate your kind words and hope to have the opportunity to serve you again in the future! Thank you once again for choosing Kilkenny Design and for taking the time to share your feedback. It means a lot to us.

Posted 1 year ago

“Order online, prompt delivery. Tks”

Helpful Report

Posted 1 year ago

Dear Rosaleen, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are glad to hear that you had a fantastic experience with us. Ordering online has never been easier, and we are thrilled that you found our delivery service prompt and efficient. We strive to provide the best possible shopping experience for our customers, and your satisfaction means the world to us. Thank you again for choosing Kilkenny Design. We look forward to serving you in the future! Warmest regards, Kilkenny Design Team!!

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,564 reviews