Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,371 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very smooth transaction with a website that is quite easy to navigate. Efficient delivery and would have no reason to not deal with them again”

Helpful Report

Posted 1 year ago

Dear Séamus, Thank you so much for taking the time to leave us a 5-star rating for your experience with Kilkenny Design. We greatly appreciate your feedback and are thrilled to hear that you had a very smooth transaction. We strive to provide a seamless shopping experience with an easy-to-navigate website, and we're glad this was reflected in your purchase. Efficient delivery is something we take pride in, and we're delighted to hear that your order arrived promptly. We thank you for your kind words and are delighted to know that you would have no reason not to deal with us again. Once again, thank you for choosing Kilkenny Design. We look forward to serving you and providing you with more delightful shopping experiences in the future! Best regards, The Kilkenny Design Team

Posted 1 year ago

“Very prompt”

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Posted 1 year ago

Dear Catherine, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We greatly appreciate your kind words and support. Very prompt customer service is something we pride ourselves on, and we are thrilled to hear that you had such a positive experience! Once again, thank you for your rating and for choosing Kilkenny Design. We can't wait to serve you again soon. Best regards, Kilkenny Design Team.

Posted 1 year ago

“Quick delivery & great Orla Kiely products.”

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Posted 1 year ago

“Excellent service as always quality products”

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Posted 1 year ago

“Last item I ordered incorrect sweater arrived , correct brand incorrect Colour . ???”

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Posted 1 year ago

“Great products. Delivery on time and fantastic customer service”

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Posted 1 year ago

“Hi..can i suggest that for online sales u send sme bags with the products. I buy as presents and would be nice if there was an option to include the kilkenny design carrier bags. Thank you”

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Posted 1 year ago

“i love it but the box is open when i received it from An post”

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Posted 1 year ago

“Very prompt service and I was very happy with the purchases. My only issue is with your packaging, very large carboard boxes and a huge amount of brown paper all for quite small items. It is such a waste. Otherwise all good.”

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Posted 1 year ago

“Great quality product and great sales”

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Posted 1 year ago

“The staff are so helpfull and professional its a joy to shop with you. Occasionally I shop online but mostly visit the Nassau St store. Keep up the great work 👍”

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Posted 1 year ago

“All items received in perfect condition and arrived when promised.”

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Posted 1 year ago

“Products were exactly as advertised on website and delivery was good.”

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Posted 1 year ago

“Excellent customer service. We ordered mugs online and one was chipped when it arrived - damaged in the post. We contacted Kilkenny Design and they had a replacement out to us very quickly. We will definitely be buying them them again.”

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Posted 1 year ago

“Kilkenny shop is fantastic. Excellent value for money. The way my products were so carefully wrapped was amazing”

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Posted 1 year ago

“The Kilkenny Shop used to be one of the top quality shops in Dublin but sadly the quality of the goods has deteriorated apart from the new designers Lennen and ? (Their garments are first class). I purchased a jacket on line recently but when it arrived it was of poor quality, badly cut with no shape and it didn't fit. I ordered the correct size but what arrived was not as described in the advert. I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.95 Euros. This should have been refunded as the goods were "not fit for purpose". I then went looking for a fleece that was advertised on the website only to find inferior quality once again. Most of the fleeces had a note pinned to them saying "returned unwanted". These notes speak for themselves. The staff however are still first class and go out of their way for the customers. It is the quality of most of the goods that has deteriorated. It used to be my usual shopping place but not any more.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave your review with us. Upon looking into this I can see our team have been in contact with you and the Regatta jacket was returned in store, the delivery charge would not be refunded unless there was a fault with the jacket. The team in store have advised that there are no notes left on the fleeces in store, If you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Thanks, Laura

Posted 1 year ago

“Lovely variety. Pleasant staff”

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Posted 1 year ago

“Fabulous quality as always, ordered and received within the week. Mighty service”

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Posted 1 year ago

“Good company to do business with”

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Posted 1 year ago

“The shop was very well stocked and the staff most helpful and courteous. Definitely recommend it to my fsmily and friends”

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Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,371 reviews