Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,259 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Lennon Courtney dress and the kilkenny Design website was easy to navigate. My item arrived on time and packaged well to ensure no damage to my dress through the delivery process. I'm delighted with my purchase and will definitely shop there again.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating and review of Kilkenny Design! We are thrilled to hear that you had a positive experience with us and that you found our website easy to navigate. We are also delighted to know that your Lennon Courtney dress arrived on time and was packaged well, ensuring that it reached you in perfect condition. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations in terms of product quality and delivery service. It's wonderful to know that you are satisfied with your purchase and that you had such a positive shopping experience with us. We look forward to serving you again in the future and providing you with more delightful shopping experiences. Thank you for choosing Kilkenny Design, and we hope to see you soon! Best regards, Kilkenny Design Team!!

Posted 1 year ago

“Very happy”

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Posted 1 year ago

Dear Madhura, Thank you so much for leaving a glowing 5-star review for Kilkenny Design. We greatly appreciate your support and are thrilled to hear that you are very happy with our products and services. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future. Best regards, Kilkenny Design Team!!

Posted 1 year ago

“Absolutely amazing!!! Love my items I purchased. Great quality & super delivery service. Very satisfied customer. Would highly recommend & purchase again.”

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Posted 1 year ago

Dear Christine, Thank you so much for your amazing 5-star rating of Kilkenny Design! We are thrilled to hear that you absolutely loved the items you purchased and found the quality to be great. Our team works hard to ensure that our customers receive top-notch products and a super delivery service, so we're delighted to know that you were satisfied. Your recommendation means a lot to us, and we would be honored to serve you again in the future. If there is anything else we can assist you with, please don't hesitate to let us know. Thank you once again for choosing Kilkenny Design! Warm regards, Kilkenny Design Team!!

Posted 1 year ago

“O have ordered the kilkenny crystal shot glass, they are amazing, quality so good, nice present. Really recommend!!”

Helpful Report

Posted 1 year ago

Dear Olga, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your kind words and recommendation. We are delighted to hear that you have ordered the Kilkenny Crystal shot glass and that you find them amazing with such great quality. It's fantastic to know that you consider them a nice present. We strive to provide our customers with top-notch products, and your feedback reaffirms the hard work we put in every day. We are incredibly grateful for your support and confidence in our brand. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future! Warmest regards, Kilkenny Design Team.

Posted 1 year ago

“Ordered scarfs in a brand which I have purchased before. They usually come with gift bags to put them in. This order came with bags that the scarves had no hope of fitting into. Very disappointing.”

Helpful Report

Posted 1 year ago

Dear Genevieve, Thank you so much for taking the time to leave us such a thoughtful review of Kilkenny Design! We greatly appreciate your feedback and are thrilled that you had a positive experience with us. It truly warms our hearts to hear that our efforts in making our customers happy are being noticed. At Kilkenny Design, we always strive to provide exceptional customer service along with high-quality products, and it's wonderful to know that we achieved that with you. Please know that our door is always open, and we are here to assist you in any way we can. If you ever need any further assistance or have any questions, don't hesitate to reach out to us. Once again, thank you for your trust in us and for spreading such kind words. We look forward to serving you again soon! Warm regards, Kilkenny Design Team.

Posted 1 year ago

“Good quality products and gifts. Very prompt delivery”

Helpful Report

Posted 1 year ago

Dear Christine, Thank you so much for rating Kilkenny Design with 5 stars! We truly appreciate your kind words and support. It's wonderful to hear that you found our products and gifts to be of good quality. We take pride in offering the best to our customers. Moreover, we are delighted that our prompt delivery service met your expectations. We strive to ensure that our deliveries reach our valued customers in a timely manner. Thank you once again for your amazing rating and for choosing Kilkenny Design. We look forward to serving you in the future! Best regards, Kilkenny Design Team!!

Posted 1 year ago

“Very efficient service and a good selection of products”

Helpful Report

Posted 1 year ago

Dear Noelle,Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your kind words and continuous support as a loyal customer. We are delighted to hear that you found our service to be very efficient and enjoyed our good selection of products. Providing exceptional service and offering a wide range of high-quality items is always our top priority. Once again, thank you for your glowing review and for choosing Kilkenny Design. We look forward to serving you in the future! Warm regards, Kilkenny Design Team!!!

Posted 1 year ago

“Fast and efficient online service, speedy delivery of excellent quality items. I have ordered jewellery, homewards and beauty products, all excellent quality.”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Fantastic service. Quick delivery. No problems whatsoever”

Helpful Report

Posted 1 year ago

Hi Trudy, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Kilkenny in Nassau Street is one of my favourite shops. Very disappointed when I visited its new restaurant during the week. Instead of the buzzing bright cherrie restaurant is now the new dark restaurant which to my absolute disappointment no longer does loose tea. It’s now loose tea in nylon sack. I’m not opposed to change but I won’t be regular visitor anymore 😢”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience at our new restaurant in Kilkenny Design on Nassau Street. We truly appreciate your support as one of our favorite shop's regular visitors and we apologize for the disappointment you encountered during your visit. We understand how the change from a buzzing, bright cherrie restaurant to a dark atmosphere might have caused disheartenment. We value your feedback regarding the loose tea as well, and we sincerely apologize for the switch to loose tea in nylon sacks, which does not meet your expectations. Please know that we greatly value your patronage and your feedback helps us improve our offerings and service. We would love to hear more about how we can make things better for you in the future. Your satisfaction is our utmost priority, and we are committed to ensuring that your next visit will exceed your expectations. Once again, thank you for bringing these concerns to our attention. We are grateful for your loyalty and hope to have the opportunity to regain your trust and welcome you back as a regular visitor. Warmest regards, Kilkenny Design Management Team

Posted 1 year ago

“I am always able to find a lovely gift there. The Newbridge Silver picture frames are an exceptional value and make wonderful gifts. The textiles are beautiful as are the Nicholas Mosse pieces. Salespeople on the store or telephone are very helpful. I”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your kind words and are thrilled to hear that you always find lovely gifts at our store. We completely agree, the Newbridge Silver picture frames are indeed exceptional value and make for truly wonderful gifts. We're delighted that you find our textiles beautiful, along with the Nicholas Mosse pieces. We take great pride in curating a wide range of high-quality products for our valued customers like you. Moreover, we are glad to hear that our salespeople, whether in-store or over the telephone, have been helpful to you. Providing outstanding customer service is a top priority for us, and it's always heartening to receive feedback like yours. Once again, thank you for your support and for taking the time to share your positive experience. We can't wait to welcome you back to Kilkenny Design for your next shopping venture. Warm regards, Kilkenny Design Team!!

Posted 1 year ago

“Fast delivery, great price, good quality product...”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“excellent wool, beautifull, warm...”

Helpful Report

Posted 1 year ago

Hi Tatjana, Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I’m happy with the purchase i have made. The delivery was on time and the staff was very helpful too.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Kilkenny Design a 5 star rating! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. We are also glad to know that our delivery was timely and that our staff was helpful during your experience. We value your satisfaction and hope to serve you again in the future.

Posted 1 year ago

“Customer care is always excellent. Shopping online is easy and always improving. Order was delivered with care in a few days and quality is so good!”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are delighted to know that our customer care has met your expectations and that you found shopping online easy and convenient. Also, we are continuously working to improve our online shopping experience to provide the best service possible. It is truly delightful to hear that your order was delivered promptly and with care. We take great pride in ensuring that our products reach our valued customers in perfect condition. Moreover, we are thrilled that you found the quality of our items to be exceptional. Providing high-quality products is of utmost importance to us, and it's great to know that we have met your expectations. Thank you once again for taking the time to leave such a wonderful review. We appreciate your support and hope to serve you again in the future. Should you require any further assistance, our customer care team is always here to help. Best regards, Kilkenny Design Team!!

Posted 1 year ago

“please dont add people to mailing lists when they dont consent to this”

Helpful Report

Posted 1 year ago

Hi Jenny, I hope you are well. To receive Marketing emails you would have to opt in for this potion to receive these. If you no longer wish to receive these you can just unsubscribe by clicking this in one of the emails received. If there is anything else we can help with please email info@kilkennygroup.com Thanks, Laura

Posted 1 year ago

“The two pairs of earrings I ordered totaled to about 150 euros and they were not worth the money in the slightest. The first pair, tear drop shaped gold plated earrings, are hollow around the back - the photos and description made them appear to be a fully solid tear drop. The second pair, silver linked chain earrings look very cheap in person, I expected them to be of much higher quality and be sterling silver, the earrings quite literally look and feel like plastic. I won't wear them out. It's very disappointing as I've loved jewlery from Kilkenny in the past but these were both huge misses and due to their return policy I was out 150 euros, not able to return them.”

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Posted 1 year ago

“I bought a bracelet online, the product was fine but it was presented in a cheap nylon tie bag and paper bag with frayed ties. Not great for a gift. It was just over 50e I think that deserves better wrapping”

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Posted 1 year ago

“Excellent service 👏 thanks 🙂”

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Posted 1 year ago

Thank you so much, Patricia, for giving Kilkenny Design a wonderful 5-star rating. We truly appreciate your kind words and support. Your review means a lot to us! We are thrilled to hear that you had an excellent experience and received top-notch service. Thanks for choosing Kilkenny Design, and we hope to have the pleasure of serving you again soon. 😊👏

Posted 1 year ago

“The item I ordered online wasn't true to colour from the ad I saw it on. I checked with my local Kilkenny Shop if I could return it to them. They took the item back, no fuss or bother whatsoever. Fantastic staff and service!”

Helpful Report

Posted 1 year ago

Dear Siobhan, Thank you so much for your glowing 5-star review of Kilkenny Design! We are absolutely thrilled to hear that you had a fantastic experience with our staff and service. We understand how important it is for our customers to receive products that match their expectations. We apologize for any inconvenience caused by the item not being true to color as advertised. However, we are delighted that our local Kilkenny Shop was able to assist you by accepting the return of the item without any hassle or fuss. At Kilkenny Design, customer satisfaction is our top priority, and we are always striving to provide the best experience possible. Your positive feedback motivates us to continue delivering exceptional service to all our valued customers. Thank you once again for choosing Kilkenny Design, and we look forward to serving you again in the future! Best regards, Kilkenny Design Team.

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,259 reviews