Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.42

4.4 Rating 2,077 Reviews

84 %

of reviewers recommend Kilkenny Design

4.4

Based on 2,077 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be a great feature to be able to gift wrap a present if buying online and having it delivered directly to the intended party's address.”

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Posted 1 year ago

Hi Cliodhna, Thank you for your 4 star rating of Kilkenny Design! We really appreciate you taking the time to give us your feedback. We're always looking to improve our site and your suggestion to allow customers to gift-wrap their purchases and have them delivered directly to the intended recipient is definitely one we're considering. Thank you for your input. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“I like various products particularly your well being range and various from Irish giftwrap range. I like some of your clothes lines such as Regatta/Orla Kiely when your prices are reduced!”

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Posted 1 year ago

Hi Anne, Thank you so much for your 4 star rating of Kilkenny Design. We sincerely appreciate your loyalty and for shopping with us. It sounds like you've already explored some of our favorite products from our Well Being range and Regatta/Orla Kiely clothing line. We are thrilled that you are enjoying them and coming back again and again, especially when our products are on sale. Thank you so much for being a valued and repeat customer. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Love that I can send Irish products to friends and family abroad. My only thing is that I'd love to get updates on shipping status.”

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Posted 1 year ago

Hi Susan, Thank you so much for your 4 star rating of Kilkenny Design! We appreciate your business and feedback. All Tracking information is sent via email to the email address provided at the point of sale, you can track your order then by using the tracking number provided. Thank you for supporting us and for helping your friends and family abroad to get our beautiful Irish products! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Lovely product and great delivery. Would have been great to have the option of getting a kilkenny shop gift bag with it as I was giving it as gift. Also an option to get a gift receipt.”

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Posted 1 year ago

Hi April, Thank you so much for your 4 star rating of Kilkenny Design! We want to ensure that all of our customers receive the best possible service which is why we are glad you enjoyed the product and the delivery service. We can certainly look into having the option of gift bags and gift receipts for those purchasing as gifts in the future and would love to hear any additional feedback you have. Thanks again for being a Kilkenny customer! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 1 year ago

“Anything I buy arrives in afew days it’s great.. Customer service is very good, Alisha was emailing me with updates on a Bag I received but needed replacement she was very helpful, Thank you & prices are good I find to..”

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Posted 1 year ago

“Good morning, Thank you for this opportunity to give some feedback. Having purchased lots of times from your website I have never once been successful in using a promo code. This can be very disappointing when you advertise this codes. Other than that anything I have purchased has been lovely. Many Thanks Lorraine Cunningham”

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Posted 1 year ago

“Got what I ordered.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Staff very friendly. Sorry to hear so many pottery makers have gone out of business.”

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Posted 1 year ago

“Excellent service and wonderful merchandise both of which are a delight.”

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Posted 1 year ago

“I am always very impressed with the quality of the goods which I buy from Kilkenny Shop and with the service I receive from your customer service. The only thing I have an issue with is the amount of packaging which is used. I think you need to source smaller boxes for smaller purchases. I received one diffuser refill in a box which was approx 2ft long x 1 ft deep x 1 ft wide. There's always way too much packaging. I know you want to prevent things from breaking, but it's truly overkill. Loving your products. Cathy.”

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Posted 1 year ago

“Your rep Cian was extremely helpful. Unfortunately wax jacket I purchased was brown and not olive as per your website. I’m disappointed to see that it is still listed as Olive on your web site even though you have been informed of the error”

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Posted 1 year ago

“I always love shopping with Kilkenny, their range of Irish made goods is excellent. My original order this time got lost in transit but when I contacted Kilkenny they had the issue sorted in less than an hour and I received my order within a few days. Great customer service!”

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Posted 1 year ago

“The website was easy. The delivery was quick. The item was perfect but! I could have packed a dozen of my item in box. It was huge and filled with bubble wrap which I then had to dispose of !……..”

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Posted 1 year ago

“Excellent quality goods and service”

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Posted 1 year ago

“The OK bath mats were of the same Wei and heft SA the towels . I would have liked heavier mats. The color of the yellow, was more if a green. Buyer beware if you are matching this with a Sun shy yellow-?it is not. Think green.”

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Posted 1 year ago

“Item not in stock refunded quickly.”

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Posted 1 year ago

“Very quick delivery very efficient”

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Posted 1 year ago

Hey Mary, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Thanks again, Kindest Regards, Alisha

Posted 1 year ago

“Very happy with my purchases - everything survived the post because of the substantial packaging- thank you.”

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Posted 1 year ago

Good morning, Thank you for taking the time and leaving us such a great review, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 1 year ago

“Happy out thanks . products were cheaper than Tipperary Crystal shop so that's good news for you . Was pleasantly surprised as Kilkenny shop was at one time expensive. Hope this helps. Linda Sheridan”

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Posted 1 year ago

Hi Linda, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. We would like to thank you for your custom and look forward to welcoming you back. Kindest Regards, Alisha

Posted 1 year ago

Kilkenny Design is rated 4.4 based on 2,077 reviews