Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,775 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service highly recommend”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the 5-star review! We're delighted you had a brilliant experience at Kilkenny Design. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“What I ordered looked like it had just been thrown into the box. I had ordered candles as gifts & the kids of the boxes were partly open. I also ordered a cushion & that was stuffed in. It was very disappointing.”

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Posted 5 months ago

“I was very happy with my purchase and it was very fast getting to me.Thank you.”

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Posted 5 months ago

Hi Hilary, Thank you for the 5-star review! We’re glad you’re happy with your purchase and that it arrived quickly. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“I ordered a nomination bracelet from here because it said you get a free starter bracelet with it. I didn’t receive anything. I had ordered soap too which came all damaged I can’t even gift it. I contacted customer support who dismissed my complaint and said to go to my nearest shop if I want.”

Helpful Report

Posted 5 months ago

Hi Kate, We’re truly sorry to hear about your recent experience with our customer support. This isn’t how we want to handle issues, and we understand your frustration. Upon review of your recent contact I can see the team offered to assist with the damaged item but this was refused. You can email us directly at info@kilkennygroup.com if you would now like assistance with this. Kind regards, Team Kilkenny Design

Posted 5 months ago

“Fantastic shipping speed, good customer service, overall really like this company. My only disappointment is discontinuation of Irish pottery lines that I really like. I’ve emailed a couple times and asked if I could make a final purchase on Paul Maloney pottery and have not received a response, I know of no other option to buy his goods in Ireland that ships to the US with such good terms, and as I mentioned, overall very happy to purchase from Kilkenny. Very unfortunate and disappointing.”

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Posted 5 months ago

“I find everything great about Kilkenny except one book I saw recently in my opinion should not be stocked and the website is difficult”

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Posted 5 months ago

“The items were not wrapped they just had brown paper in the box with them. The box was too big for the items. GLS delivered the box which was totally bashed on all sides. Fragile was written on the tape only but no care was taken. Out of 7 items 3 were not fit to give as presents. After numerous phone calls and emails it ended up replacements were sent by A Post and they were amazingly wrapped up in the correct sized box 👏 GLS said they called twice for the return items but they never did as I was at home the whole time after having a total knee replacement. The whole experience was solved in the end. I have another parcel being delivered from GLS from Kilkenny today so hopefully it will be ok. Normally I would not do so much on line but due to the operation navigating on crutches around the busy shops it was easier this year to get them delivered or so I thought.”

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Posted 5 months ago

“I had to return item and staff were extremely helpful”

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Posted 5 months ago

Hi Pauline, Thank you for the 5-star review! We’re so glad our team could assist you with your return and make it a smooth experience. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Great to deal with and great delivery service”

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Posted 5 months ago

Hi John, Thank you for the 5-star review! We’re delighted you had a great experience and that our delivery service met your expectations. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“My experience was excellent. Easy to order and very quick delivery. Pleased with the prices as wekk.”

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Posted 5 months ago

Hi Susan, Thank you for the 5-star review! We’re delighted you had an excellent experience and that ordering and delivery were quick. We appreciate your kind words about our prices. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Happy with service”

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Posted 5 months ago

Hi Eilish, Thank you for the 5-star review! We’re glad you’re happy with the service at Kilkenny Design. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Excellent service & products”

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Posted 5 months ago

Hi Sheila, Thank you for the 5-star review! We’re delighted you had an excellent experience with Kilkenny Design. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Good selection of items, prompt service, Irish Company supporting Irish jobs. Good customer service. Very satisfied.”

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Posted 5 months ago

Hi Mary, Thank you for the 5-star review! We’re thrilled you’re happy with our selection, service, and support for Irish jobs. We appreciate your kind words and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Excellent service and value”

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Posted 5 months ago

Hi Mary, Thank you for the 5-star review! We're delighted you had excellent service and value at Kilkenny Design. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Efficient service including refund on returned item”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the 5-star review! We're glad to hear you had efficient service and that the refund on your returned item went smoothly. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Very pleased with my order. Everything arrived as seen”

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Posted 5 months ago

Hi there, Thank you for the 5-star review! We’re delighted you’re pleased with your order and that everything arrived as seen. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Kilkenny Design provide an excellent delivery service. This is especially useful for me, as I live in Australia and it enables me to send gifts to family and friends in Ireland. Thanks so much.”

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Posted 5 months ago

Hi there, Thank you for the 5-star review! We're delighted our delivery service helps you send gifts from Australia to Ireland. We appreciate your support and look forward to serving you again. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Excellent service, delivery very quick and all packaged expertly (no damages)”

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Posted 5 months ago

Hi Robert, Thank you for the 5-star review! We’re delighted you’re happy with the service, speedy delivery, and careful packaging. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Dealing with Kilkenny Design is always great, service, keeping you informed and quality of the product.”

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Posted 5 months ago

Hi there, Thank you for the 5-star review! We’re delighted you had a great experience with Kilkenny Design—glad to hear you appreciated the service, communication, and product quality. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

“Love shopping , meets all my needs in Kilkenny shop , clothes & gifts 🎁”

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Posted 5 months ago

Hi Paschalina, Thank you for the 5-star review! We're delighted you enjoy shopping at Kilkenny Design and that we meet your needs for clothes and gifts. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 weeks ago

Kilkenny Design is rated 4.5 based on 3,775 reviews