Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,024 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the delivery and the necklace I bought”

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Posted 4 months ago

“I ordered the Kilkenny Irish Crystal Coffee Cups for my son for St. Patrick's Day...we both agreed they are absolutely gorgeous!”

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Posted 4 months ago

Hi there, Thank you for the 5-star review! We’re delighted you’re pleased with the Kilkenny Irish Crystal Coffee Cups and that they’re absolutely gorgeous for St. Patrick’s Day. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 3 months ago

“Fast and efficient shopping experience with quick delivery time. Free gifts were a bonus”

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Posted 4 months ago

“Package ordered and never arrived. I have checked in numerous times. Very disappointed. I am going to my credit card company to dispute.”

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Posted 4 months ago

Hi there, I’m really sorry to hear your package hasn’t arrived and that you’re considering disputing the charge. We’d like to sort this out quickly. According to our records, the package was delivered at your front door. To discuss this further and reach a resolution, please email info@kilkennygroup.com and we’ll investigate right away to attempt to resolve this issue for you. Kind regards, Team Kilkenny Design

Posted 3 months ago

“I ordered my face cream weeks ago and still have not received it. I’ve ordered it several times previously and I never have had a delay like this. I’m wondering whether I need to find a new product.”

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Posted 4 months ago

Hi Linda, I’m really sorry your face cream hasn’t arrived yet. This isn’t the experience we want for you. We’d like to sort this out quickly. According to our records, the package was delivered. To discuss this further and reach a resolution, please email info@kilkennygroup.com and we’ll investigate right away to attempt to resolve this issue for you. Kind regards, Team Kilkenny Design

Posted 3 months ago

“Great service as always.”

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Posted 4 months ago

“Always a great shopping experience.”

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Posted 4 months ago

“1ZE77J710430650416 This is my order number I still have NOT received!!!!”

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Posted 4 months ago

“Received the wrong items. Obstructive, unhelpful customer service experience”

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Posted 4 months ago

Hi Eva, I’m really sorry to hear that you received the wrong items. I can see prior to this our Customer Service team had already assisted you with and resolved the issue. If you require further assistance please contact info@kilkennygroup.com. Kind regards, Team Kilkenny Design

Posted 4 months ago

“Service fine, just the item I purchased was poorly finished, Shannonbridge Milk carton jug, worst pourer I have found, the lip of the jug was terrible. For the price, expected better item.”

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Posted 4 months ago

“N/A.”

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Posted 4 months ago

Hi there, Thank you for the 5-star review! We're delighted you had a great experience at Kilkenny Design. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Likely not the fault of Kilkenny but 4 weeks after placing my order, I still have not received my purchase!”

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Posted 4 months ago

“The nomination charm came, thought it might have come with a little nomination bag just looked very bland as was a gift. Excellent prompt delivery service.”

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Posted 4 months ago

“After 30 days still have not received my order. Customer Service helped on my first request to track my order, but has not replied to any other requests.”

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Posted 4 months ago

Hi Jennifer, I’m really sorry you haven’t received your order after 30 days. We’d like to investigate this quickly for you. I can see the team had been in contact - can you please email info@kilkennygroup.com please for further assistance if you cant see the emails from the team. Kind regards, Team Kilkenny Design

Posted 4 months ago

“This is such a nice store with a wide variety of items for every need or want. Very pleased with my purchases. I bought some things while I was there, but there was also another item I wanted but wouldn't be able to bring with me so I purchased online and their shipping is top notch as well.”

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Posted 4 months ago

Hi Glenna, Thank you for the 5-star review! We’re thrilled you enjoyed the wide range in-store and that our online shipping met your expectations. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“I am very pleased with the print I ordered.”

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Posted 4 months ago

Hi Jo, Thank you for the 5-star review! We’re thrilled you’re pleased with the print. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“some of my dishes arrived broken”

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Posted 4 months ago

Hi Dee, I’m really sorry to hear that some of your dishes arrived broken. We’d like to fix this quickly for you. Please email us with your order number and photos of the damaged items so we can assess and arrange a replacement or refund as you prefer. Email us at info@kilkennygroup.com with your order details. Kind regards, Team Kilkenny Design

Posted 4 months ago

“Shopped online. Delivery was very quick.”

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Posted 4 months ago

Hi there, Thank you for the 5-star review! We’re thrilled you had a smooth online experience and that delivery was very quick. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“I never received my order and request a full refund.”

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Posted 5 months ago

Hi Gail, I’m really sorry you didn’t receive your order and that you’re requesting a full refund. We’d like to help resolve this quickly. Please send an with your order number and the email used for the purchase to info@kilkennygroup.com so our team can investigate for you. Kind regards, Team Kilkenny Design

Posted 4 months ago

“Wonderful to be able to order a gift for my very Irish friend. She was delighted with it ! Your service was efficient & prompt. Thank you. It’s so much appreciated in this automated world we live in. Best , Margaret F”

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Posted 5 months ago

Hi Margaret, Thank you for the 5-star review! We’re delighted your gift was a hit and that our service met your expectations. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

Kilkenny Design is rated 4.5 based on 4,024 reviews