Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 2,978 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 2,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad customer service, I bought a bracelet for a Christmas present and when the bracelet arrived the clasp was completely snapped off so the bracelet could not of been worn, I sent an email about this with photos attached and I heard nothing, about a week later I rang the support team and told them what happened and that I had no reply from the email and the man on the phone said he would look into it and ring me back with a solution, a whole month later and I still have not heard anything back, really poor service and I will never be buying from them again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to express your concerns. We are genuinely sorry to hear about your experience with our customer service and the bracelet you received. Your feedback is invaluable and will help us improve our processes. It looks like you have not sent emails to our CS inbox, please reach out to us directly at info@kilkennygroup.com so we can address your concerns and work towards a resolution. We appreciate your input and hope we can regain your trust in the future. Kind regards, Kilkenny Design Team

Posted 3 months ago

“Very nice blanket. Good quality!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your lovely 4-star review! We're delighted to hear that you are pleased with the quality of your blanket. We put a lot of care into sourcing high-quality products, and it's always great to know our customers are happy with their choices. We appreciate your support and hope you enjoy your new blanket for years to come! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Fabulous darling”

Helpful Report

Posted 3 months ago

Hi Robert, Thank you so much for your fabulous 5-star review! We’re absolutely thrilled that you love our products. Your support means everything to us, and we’re here to keep delivering the fabulousness you adore! Looking forward to seeing you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Easy to view the products, easy to buy and delivered promptly.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our products easy to view and purchase, and that your order was delivered promptly. We strive to make the shopping experience as seamless as possible for our customers, and your feedback is greatly appreciated. We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“No issues. Order delivered to me in United States without issues.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that your order was delivered smoothly to the United States. It's always our goal to ensure a hassle-free experience for our customers, no matter where you are. We appreciate your support and hope to serve you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Excellent service quickly delivered and good quality product”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced excellent service and found your product to be of great quality. Our team works hard to ensure a swift delivery and top-notch items, so your feedback is truly appreciated. We hope to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“I always love anything I buy from the Kilkenny Shop, really good quality. Delivery was prompt. I would definitely buy again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 4-star review! We’re delighted to hear that you love the quality of our products and that your delivery experience was prompt. Your satisfaction is very important to us, and we're thrilled to know you would definitely buy from us again. We look forward to serving you in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Love going into shop but while I went up to pay nobody at counter. Had to wait for girl to come out who was very disinterested in serving customer in front and myself. No smile no thank you.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback and for taking the time to leave a 4-star review. We’re glad to hear you enjoy visiting our shop! However, we’re truly sorry to learn about your recent experience at the checkout. Providing excellent customer service is very important to us, and we appreciate you bringing this to our attention. We will definitely address this with our team to ensure all our customers feel welcomed and valued. We hope to see you back in the store soon for a much better experience! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Great product. Fast delivery. Very happy.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you love your product and that it arrived quickly. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We appreciate your support and look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Excellent service great price very fast delivery”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you enjoyed our excellent service, great pricing, and speedy delivery. It's always our goal to provide an efficient and satisfying experience for our customers. We appreciate your kind words and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Excellent shop to order online from and deliver - always happy with purchases.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you've had a great experience ordering online and are consistently happy with your purchases. Your satisfaction is our top priority, and your feedback truly brightens our day. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Love the product and it came quickly.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your product and that it arrived quickly. We strive to ensure our customers have a delightful shopping experience, and your feedback truly brightens our day. We hope you enjoy your purchase, and we look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“One of the mugs I purchased was broken on arrival. The six mugs were wrapped in bubble wrap and placed in box, in no particular order. The packaging was inadequate and did not meet requirements.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback regarding your recent order. We genuinely apologize for the inconvenience of receiving a broken mug and for the inadequate packaging. Your experience is important to us, and we're continuously looking to enhance our packaging standards to ensure the safe delivery of our products. We would appreciate the chance to address your concerns directly, so please contact us at info@kilkennygroup.com. Your input is invaluable, and we want to make this right for you. Thank you for bringing this to our attention. Kind regards, Kilkenny Design Team

Posted 3 months ago

“Recently purchased a Powder Scarf from Kilkenny Shop. I was very pleased with it. Lovely quality and colour. Delivery was very quick. I highly recommend. Thank you.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you're pleased with the quality and color of your Powder Scarf. Our team works hard to ensure speedy delivery, so it’s wonderful to know it arrived quickly for you. We truly appreciate your recommendation and hope you enjoy your new scarf for many occasions to come! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Very pleased purchasing from Kilkenny. Will return time and time again for all of my gift giving”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you’re pleased with your purchase and that you plan to return time and time again for your gift-giving needs. Your support means a lot to us! We look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Excellent customer service. Good prices. Lovely experience. Laura was incredibly helpful and kind.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a lovely experience with us and that Laura provided you with helpful and kind service. We take great pride in our customer care, and it's wonderful to know it made a positive impression on you. We hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Fast delivery and great product”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed fast delivery and are satisfied with your purchase. Your support means a lot to us, and we’re committed to providing great products and service. We hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“I love your store and products Very pleasant staff and your online shopping is very efficient”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you love our store and products. Our team takes great pride in providing excellent service, and your kind words about our staff truly mean a lot to us. It's wonderful to know that our online shopping experience is efficient for you! We appreciate your support and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Got exactly what I wanted and it was delivered on time as promised. Smooth transaction.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you got exactly what you wanted and that your order was delivered on time. Smooth transactions are what we strive for, and your feedback truly brightens our day. We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

“Brilliant company to shop with , very well packaged”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a seamless shopping experience and that your order was well packaged. Ensuring our products arrive safely is a top priority for us, and your feedback truly brightens our day. We appreciate your support and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 3 months ago

Kilkenny Design is rated 4.5 based on 2,978 reviews