Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,024 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased lovely Newbridge decorations for Christmas presents. Great to get the €15 off.”

Helpful Report

Posted 10 months ago

Hi Carmel, Thank you for the 5-star review! We’re delighted you loved the Newbridge decorations for Christmas presents and that you enjoyed the €15 off. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Fantastic service. Really pleased with order. Arrived quickly.”

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Posted 10 months ago

Hi there, Thank you for the 5-star review! We're delighted you had fantastic service and that your order arrived quickly. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Trying Texting and anying No answer”

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Posted 10 months ago

Hi Eileen, Thank you for your feedback. We're truly sorry to hear that you're having difficulty reaching us. Please know that we value your input and want to help resolve any issues you may have. If you could send us an email at info@kilkennygroup.com, we’ll do our best to respond as quickly as possible. Kind regards, Team Kilkenny Design

Posted 10 months ago

“Mugs were perfect, just what I wanted !”

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Posted 10 months ago

Hi there, Thank you for the 5-star review! We're thrilled the mugs were perfect and just what you wanted. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Item arrived broken in shipment, but replacement was handled easily, packed extremely carefully -- and the item was great in the end.”

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Posted 10 months ago

Hi Mark, Thank you for the 5-star review! We’re glad the replacement process was smooth and that you’re happy with the item in the end. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Great product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again.”

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Posted 10 months ago

“Only 3 of the 5 items were correct. I wrote to complain directly and no response. Poor service when things are not right”

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Posted 10 months ago

Hi there, Thank you for your feedback. We’re genuinely sorry to hear that your order was not fulfilled correctly and for the lack of response to your complaint. We understand how frustrating this must be. Please know that we take these matters seriously and will ensure that your concerns are addressed. Can you resend the email to info@kilkennygroup.com please as we have not received an email from you as of yet. Warm regards, Team Kilkenny Design

Posted 10 months ago

“Item delivered on time , and was beautiful as per photo . Very happy would definitely order again off Kilkenny site”

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Posted 10 months ago

“I not recieved the items”

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Posted 10 months ago

“I am still waiting for my package.”

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Posted 10 months ago

“Quality products that bring my Irish heritage to life.”

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Posted 10 months ago

Hi there, Thank you for the 5-star review! We’re delighted our quality products help bring your Irish heritage to life. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Disappointed as when I ordered my Ayu product it said there was a free gift. The gift was in stock for sale but was not sent with my order. I contacted Kilkenny via chat and was told I would get a reply in 24 hours. No reply.”

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Posted 10 months ago

“Very happy with my shawl and hot water bottle! And was delivered very quickly.”

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Posted 10 months ago

Hi Dara, Thank you for the 5-star review! We're delighted you’re happy with your shawl and hot water bottle, and that delivery was quick. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Quickly delivered and a good quality product. Will use again”

Helpful Report

Posted 10 months ago

Hi Amanda, Thank you for the 5-star review! We’re delighted you’re happy with quick delivery and the quality of the product. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“The site was easy to navigate and fragile items delivered quickly and safely.”

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Posted 10 months ago

Hi there, Thank you for the 5-star review! We’re delighted you found the site easy to navigate and that your fragile items arrived quickly and safely. Warm regards, Team Kilkenny Design

Posted 4 months ago

“The item was scheduled to be delivered more than 6 weeks ago. All I am able to find through the tracking number is that it has been sitting in Louisville Kentucky for pick up. I have attempted to contact both Kilkenny and UPS to report that it is at the wrong location, it need to go to Spokane Washington. All I get for an answer is : it is scheduled to be delivered tomorrow between 1:45 and 3:45. I have gotten this staement 6 times already as has the person it is supposed to be to get it and still nothing. I have requested it be resent and still nothing. At this point I will never recommend your company due to its lack of concern for your customer”

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Posted 10 months ago

“My nephew is getting married next year. I buy champagne flutes as an engagement gift for my nieces and .nephews. These champagne flutes are by far the prettiest flutes. I would buy from Kilkenny Design again in a heartbeat. Thank you so much.”

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Posted 10 months ago

Hi there, Thank you for the 4-star review! We’re delighted you find the champagne flutes so pretty and that you’d choose Kilkenny Design again. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“Great products and super sales event. Best delivery service used by Kilkenny. Ensuring safe receipt ( no missing or broken parcel) Thank you”

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Posted 10 months ago

“Good quality, excellent service, well packed items when delivered”

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Posted 10 months ago

Hi Siobhan, Thank you for the 5-star review! We’re delighted you’re happy with the quality, service, and packing. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

“While visiting Ireland from the US, I wanted to purchase a decanter set for my brother. I found one online and had it shipped. It was held up in Customs for two weeks, but Laura was helpful in resolving the issue.”

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Posted 10 months ago

Hi Mary, Thank you for the 5-star review! We’re delighted Laura could help resolve the Customs issue for you. We appreciate your support and hope to welcome you back soon. Warm regards, Team Kilkenny Design

Posted 4 months ago

Kilkenny Design is rated 4.5 based on 4,024 reviews