Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“flights git cancelled and even though the airlines are refunding all the money kiwi does not... they even say we should pay in order to get our money nack...plus I learnt about the cancellations grom the airlines and not them...”

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Posted 5 years ago

“Escroquerie !!! Ils profitent de la crise sanitaire liée au covid-19 pour encaisser un maximum d’argent, annulent les réservations qu’ils vendent et gardent l’argent ! A ÉVITER !!”

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Posted 5 years ago

“No refund. Never order tickets via kiwi.com!!! Buy them directly instead.”

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Posted 5 years ago

“Return all my money you amoral thieves”

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Posted 5 years ago

“Company that steals money from people”

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Posted 5 years ago

“Naturally, I had to cancel a flight due to the pandemic. They refused to follow up for the refund due from the carrier and insisted that my cancellation was voluntary because I completed it online. I'm wondering why I used them anyway. Their fee structure is convoluted, they offer no value and should be out of business.”

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Posted 5 years ago

“Return our money scam company! Victim group: https://facebook.com/groups/254374211743198”

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Posted 5 years ago

“More than 1600 victims on fb group. Post Gmap reviews to fight this scam! There are more than 1600 victims of kiwi.com on Facebook group. The company cares more about their reviews here than the actual service. I paid for extra insurance and service to get an actual service. Waiting for an hour and 20 minutes ON THE LINE; hearing the same instructions saying waiting time 35 minutes. Always automatic answering machine. I used the company before when it was great. Now it's a joke. The instructions are very confusing. I asked for a refund, and they refunded me immediately for 9 pounds! What a scam. I will go through legal action to get my money back for sure. You can not expect customers to click some buttons and the company takes all your money. I'm still on the line when the company has time to reply here but not answering my call. What is the customer direct line? Where can I find it? I tried to look at the site thoroughly. My flight is going in three days time. Again, its a joke to instruct people to customer support but the customer support is not working. Aweful and hellish company. DO NOT USE Kiwi.com.”

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Posted 5 years ago

“Kiwi is a THIEVERY company and I will never ever book with them even if their offer is the cheapest. I've paid 350 euro, the airline cancelled my flight and these bastards are offering 80 in their credit. They didn't even notice the flight was cancelled and I had to make them aware of that. Bunch of criminals.”

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Posted 5 years ago

“They don't give me the informations about my reservations to go direcly to the airlines... They said that I have to pay 20 € to TRY to get my money back in 6 months but I'm after 80000 people who are in the same situation than me.”

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Posted 5 years ago

“Why can't we give zero stars!?!? Like everything else lately with Covid-19, our flight was canceled. However Kiwi won't refund but a 1/3 fraction of our ticket price (and luggage fees). I am going to request their "Assisted Refund" but they had better not make me pay more to get back MY money. And they won't give you the necessary booking information to go straight to the airlines. This company is STEALING your money. I WILL NEVER USE KIWI AGAIN and will vocally denounce it to everyone. Their short-term greediness will cause their demise.”

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Posted 5 years ago

“If I could give no stars I would! DO NOT use this company, they scam people out of money and have been using the current health crisis to their financial benefit. I booked a trip to NYC almost 2 months ago. Now, with my flights cancelled because of covid-19, I'm looking for a refund. The only options they offer are either a "fast" refund which is a fraction of what I paid and is frankly an insulting amount. The other option requires me to pay another £18 upfront for them to "negotiate a refund" with the airline. A process which they say may take up to six months. Spoke to someone on their help line but they were no help at all. They have no compassion or understanding for anyone in this currently very difficult time. Absolutely appalling that they're using this pandemic to profit off people. It's disgusting. Do yourself a favour and go with someone else.”

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Posted 5 years ago

“Flight is cancelled by the airline. As others have mentioned, the airline is offering a voucher, but Kiwi.com only offers an instant refund worth about 7% of what I paid or an "assisted refund" which doesn't even mention the voucher option. Personally I will go ahead and reverse the charge with my bank if those assholes don't refund my money.”

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Posted 5 years ago

“Terrible customer service, over an hour long queues in call lines, no answers to emails No information nor support from Kiwi for any flight cancellations. Terrible flow of information. No refunds.”

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Posted 5 years ago

“Do not book with kiwi. They offer zero support. You will be on hold for hours with no answer. No refunds and no emails.”

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Posted 5 years ago

“Bring back my money”

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Posted 5 years ago

“Kiwi, scammers, thieves. Refund policy is a joke!! My flight just got cancelled and I'm left with an uncertain choice to make. My flight with Iberia Airlines was cancelled and I can see on their website they are offering a voucher with the full amount of your reservation but because kiwi doesn't provide the details to access to my booking I can't fill in this form. You can't contact kiwi and you are forced to take on their ridiculous immediate refund (100€ credit on their website for a flight that cost me 540€) or the assisted refund that offers no guarantees and you still are charged 20€ handling fee from them, RIDICULOUS!! I'm in the same situation as the rest of the people on here. They have no costumer service, you are left in the dark with no clear information about the refund system. They still trying to make money out of this caos, shame!! I wonder if we could get together and try to have some impact against this company as a whole.”

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Posted 5 years ago

“corruption and thievery of poor people already in a bad place. 1200 dollar round flight and they offer me a 15dollar refund.”

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Posted 5 years ago

“kiwi is corrupt and is using the Covid 19 crises to make money off of individuals already in a bad place. I spend 1200 for round trip to Croatia and now am offered a 15 refund aswell for assisted refund i have to pay and then wait 6 months to get it. Corrupt and evil men run this company and they will pay for what they have done”

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Posted 5 years ago

“we have tickets for +900 eur, and they wants to refund us +- 100 eur during the COVID-19.”

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Posted 5 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews