Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,427 Reviews

1 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked for 3 passengers and one of us can no longer join in our flight since his passport renewal was delayed. The site wouldn't allow us to go to the next page as we had to input ALL passport details but we simply couldnt as we dont have the passport yet. They cant cancel him and insisted we should still check him in with a DUMMY details and just mark him as no show. I checked on the airlines guidance and its clearly indicated not to check in any passenger who isn't flying. I told them its not best practice and that I checked-in the airline directly and they said they wouldnt help us in case something happens since we booked it directly with the airline.”

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Posted 3 years ago

“Very worst customer service they don’t even think of your time or money or even they will not help even if the airlines denied your entry for stupid reasons and you will not even get a refund if you book from this website and even they will not respond to calls or mails”

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Posted 3 years ago

“Terrible company. Stay far far away…book direct. You can’t add luggage onto your flight unless it’s 36 hours in advance. Book seats next to each other and upon check in we are on opposite sides of the plane. I personally have never heard of that. I reached out to them numerous times and they avoid you. Thank goodness I booked it with my Amex. I canceled it and Amex refunded me and I booked direct. I hope you go out of business soon.”

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Posted 3 years ago

“I contracted covid just before my trip, Kiwi were completely useless and did nothing to help rearrange or cancel. In the end I lost all of my money. I will NEVER book with Kiwi again.”

Helpful Report

Posted 3 years ago

“They are the worst of the worst. DO NOT USE kiwi.com! in simple terms they just rip you off that's it.”

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Posted 3 years ago

“The worst. They have cancelled my flight twice, forced to rebook for more money. TWICE! I forgot how much I hate them from a few years ago. My girlfriend has to leave a day earlier now or she would miss her connection.”

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Posted 3 years ago

“Booked my ticket. One leg said’ mr michael farrell andxwas refused boarding and forced to buy another 536$ to get home. Crazy”

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Posted 3 years ago

“Terrible services”

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Posted 3 years ago

“Awful support in case of a problem! Please avoid”

Helpful Report

Posted 3 years ago

“When COVID started, my flight and my husband's flight were cancelled. My husband had his money back but not me. After nearly 3 years the company refund me 19£ when I paid 124£. During these 3 years I didn't stop sending messages but not answer. Because I haven't accepted the refund they have put it as a balance... Embarrassing”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! They have no phone number and you will not be able to contact a person if there are any problems. They will not help in anyway with flight changes and/or refund. Through their site my flight got changed 15 hours and they pretty much said too bad. With the amount of options we have to use as travel sites, DO NOT GIVE ANY BUSINESS OR BOOK ANYTHING THROUGH THIS COMPANY.”

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Posted 3 years ago

“I am now even more disappointed that I cannot leave 0 stars. DO NIT USE THIS COMPANY. you are better walking to your destination. They have taken my money already have not booked a the flights and my flight is in 2 days. I booked this 3 days ago. I cannot contact someone for help. They told me I need to upgrade my package to speak with someone. Trying to scam more money out of me. They have forwarded my urgent request to the booking team... This was 2 days ago. Still no one has reached out to me to resolve. The customer service is terrible never mind the company. I can only speak with someone 14 days before my booking which is impossible or 2 days after the flight date which is really helpful because by then what help is that to anyone!?!???! I cannot believe the stress and time this has taken up whilst I'm on holiday. Absolute joke of a company STAY CLEAR”

Helpful Report

Posted 3 years ago

“Purchased a ticket for my girlfriend to see her mother on mothers days. They never sent the reservation. Now thy want my complete banking information to refund the purchase, stating they could not do it on my credit card.”

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Posted 3 years ago

“If you have any flight issues with the airline and miss a flight the options provided to you are so ridiculous that it makes you have a worst experience and end up spending MORE money. We had our flight redirected to another airport due to weather issues and lost our connection. The flight was a direct 4 hour flight to our final destination. The only flight Kiwi provided was a 53 hour flight that would land in another country with vida and different Covid requirements... (We we're also traveling with 2 kinds under 4 years old). The refund option was just 20% of the total cost of a two flight schedule... I know this is an edge case, but this seems so outrageous... I don't wish this on any one”

Helpful Report

Posted 3 years ago

“My credit card information was stolen after using it on the Kiwi website. I use this card only for booking the tickets and abroad. I haven't used it for a while and noticed two fraudulent transactions right after purchasing tickets with Kiwi. I notified Bank of America and reported this company as a scam.”

Helpful Report

Posted 3 years ago

“Please, for your own sanity, do not book with this agency. 1. You cannot speak to a human, no matter how much extra money you pay to upgrade your ticket. 2. Their online platform is incredible useless. 3. Once you resort to chatting online with an agent, your one question (good luck if you have more than one question) sifts through three or four agents, so your actual question is completely disregarded and you get a typical response from a company trying to divert from the issue at hand. After experiencing this and reading these reviews, I started to laugh. It's really my fault for not reading the reviews beforehand. Safe travels folks and steer clear from kiwi.com”

Helpful Report

Posted 3 years ago

“$25 for an attempt to resolve the refund on an air ticket that clearly shown as canceled by Google in compliance with government's official announcement of restrictions on flights - effective 1 day before my flight date. They got back to me to say the flight after the "attempt" to argue that the flight didnt get canceled and provided no proof and dropped the case :)))) Such a joke”

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Posted 3 years ago

“Hi, recently I bought a long flight ticket with this agency for the first time. I took the risk but I thought I would give them a chance. Then, I was doing transit in the US, but I had problems with them due to the strict regulations of the US, even when I have all my documents in law. Long story short, I couldn't reach my final destination, and then I explained the situation to Kiwi customer service and they just didn’t care, giving me nothing as a solution or alternative to take a new flight or get a refund. They protect themselves with their own company policies. I hope nobody buys tickets from them, you need to be very careful with this kind of online agency, they just wanna get the money and when there is any problem they just unbind from the clients. Just be carefull”

Helpful Report

Posted 3 years ago

“THE WORST OCOMPANY EVER!! LIERS AND SCAM COMPANY The WORST OCOMPANY EVER! THEY ARE SCAM AND LIARS! I booked a flight to go back home in the middle of December from Colombia to Spain and the Airlines did not let me travel. I had the PCR and the Vaccine and they said It wasn't Enough to travel so they told me I was in tittle for refund and when Spirits airlines went to refund it was not my card in the system it was KIWI.com Card details. So they said they will refund to KIWI.com and after to me. And also the other Airline ( Iberia ) told me the same. already 5 months and I never get any refund so I contacted my bank and they said KIWI.COM said they did not refund the money to me because I was not in the airport and I missed the Flight. This is not HOnest company they Still me £553!”

Helpful Report

Posted 3 years ago

“DON'T USE KIWI - Lost $2,800 after purchasing all insurance available... Unable to fly due to COVID, KIWI used their "terms & conditions" and kept our $2,800 without ever providing nor explanation - horrible customer service”

Helpful Report

Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,427 reviews