Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,427 Reviews

1 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T BOOK TICKETS WITH KIWI – WORST EXPERIENCE EVER WITH A COMPANY Let me share this ongoing, terrible experience with Kiwi, a company in which you don’t want to spent not even 1 dollar for sure: 1. I’ve made a reservation (I thought I did, at least) via Kiwi, in a total of 2.363,69€ 2. Day before the flight, received an email from Kiwi saying that it was impossible to do the check in online. Therefore, I should do so in the airport 3. Arrived at the airport and the airline company was not able to find any detail about my reservation: employees from the airline tried everything (kiwi reservation number, names), but it was useless – I didn’t have a set in that airplane 4. Contacted Kiwi customer service right away. After explaining the issue, waited 20 minutes for a new call to try to solve the situation 5. Kiwi customer support talked with someone from the airline company. In the end, the employee from the airline company told me that the ticket reservation had been suspended 6. From Kiwi, until this day, I’m still waiting for a justification on what happened 7. Worse than waiting for the justification, is waiting for the refund (that I obviously have the right to receive): I’ve explained the issue in point number 4; in multiple interactions in Kiwi chat; via email with Kiwi claims’ team and THEY NEVER KNOW what’s the issue (tremendous LACK OF COORDINATION), systematically asking me for e.g. proof of check in fees (EXPLAINED SO MANY TIMES I WAS NOT ABLE TO CHECK IN)”

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Posted 3 years ago

“Scammed out of $400. Never again!”

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Posted 3 years ago

“People don't use this service!!! Scammers! Selling tickets for connected flights, but if one change occurs with airplane company they will ask you to pay on the top and if that change they charge again, you not protected at all! Even in my case airline company canceled flight, but they don't refund! Money land in them pocket!! Avoid! Avoid! Avoid! Or you be ripped off!!”

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Posted 3 years ago

“awful service”

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Posted 3 years ago

“I am writing this letter to express my disappointment with the company, I bought a trip from Uruguay to Australia, which it’s a quite expensive ticket, and got my flights modified twice by AeroMexico. Kiwi support assured me that the only way to keep my flight was by keeping the current booked flight, adding more money to buy again the connection that failed. I did this once, and in the second time opted for a different solution as the company already failed me twice. I ended up adding 580 euros just to be sure I wont miss my connections with another company . Today I called Aeromexico myself to discuss the change and any form of refund, just to end up discovering, that Aeromexico did find a way for me to keep my flight and date, that was never communicated to me by Kiwi, as the only motive behind this lack of communication I can think of is making me pay a further expensier ticket just as a scam. I do expect a partial refund or monetary compensation, I do not want to lose more time nor energy in this issue, but rest assured I will if I do not have a valid response from the company, as this clearly is a scam scheme.”

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Posted 3 years ago

“KIWI Stole 1500£ from me I was refused boarding to not having a visa for a transit flight. BA kindly managed to get me 1500£ back, but it was paid to Kiwi.com . They then refused to pass the money to me. You are eligible for unused taxes when you book a flight, these greedy thieves will keep them.”

Helpful Report

Posted 3 years ago

“100% scummers !!!Be aware!!! They keep ignoring me. They just don't want to compensate for their own fault. Very rude attitude! I suppose to get refund, for my canceled flight. They where late to respond to change my flight./They didn't reply to my messages for around 2 month/ Now they telling me that I cancel voluntarily. Of course I had no choice. They put me in situation that I have to cancel because they didn't reply in time frame 48 hours before flight. They didn't respond to help me to change the flight You think you are smarter than me. Just remember that you owe me refund money from that flight Be nice please!”

Helpful Report

Posted 3 years ago

“Scammers Don't book any kind of ticket by kiwi.com. pais $2200 ticket and they changed it three times with more money and if you want to cancel is just $10,Government should take step for frauds.”

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Posted 3 years ago

“My daughter's flight from Cincinnati to Shanghai by KLM on April 12, 2020 was canceled! We booked the ticket from KIWI.com. After 29 months, we have not got a dollar for the refund! What a lousy and greedy company KIWI.com is! Don't buy its tickets!”

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Posted 3 years ago

“Its a scam website. Save yourself trouble book it with the airline itself. These people are just scam, i had to postpone the trip and had to pay the entire trip i booked with kiwi. In the same trip one of the airlines i booked directly, i only had to pay the difference in cost but the flights i booked with these guys i had to repay the entire trip.”

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Posted 3 years ago

“Kiwi is trully horrible! I had the worst experience! The site send me a message saying my flight had been affected. Since their page offers limited to no information and their virtual agent is useless i had to taje a cab back to the airport to check with the airline. My flight was NOT affected. It ruin my trip because i had to cancel plans to make my way to an airpior two hours away! Dont use them unless you want to experience a lucid nightmare!”

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Posted 3 years ago

“Kiwi is a no take responsibility for poor flights delays. The flight was delayed in Peru 39 minutes which resulted in me missed my flights back to Canada I had to rent a hotel for two nights before I could book another flight out. I booked another flight and then they sent me an email saying “sorry but the flight sold out and then the prizes double. They nickel and dime you on everything and in general just a crapy site to book through. Stay far away from this company.”

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Posted 3 years ago

“BOOKING NUMBER 2 6 1 7 9 6 8 9 8 CHEATERS! DO NOT BUY through KIWI DO NOT BUY through KIWI. They are the biggest cheaters. My flight was rescheduled by 11 hours by airline and airline is ready for full refund but KIWI does not want to pay me the refund amount. WILL NEVER BUY THROUGH KIWI”

Kiwi.com 1 star review on 25th August 2022

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Posted 3 years ago

“SCAM AVOID !!! I planned a return trip london to berlin , they cancelled my return flight without telling me. then it went up to £250... go straight to the carrier these companies are trying to scam people”

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Posted 3 years ago

“Horrible company please don't use this place they will take your money it was the worst decision ill never make that again”

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Posted 3 years ago

“Not happy with the service it was my first time using this agency. And i will never again! I booked 6-11 and the date on the final booking has changed to 4-8. Which is weird. I bought for 5 passengers and with in the time that i realize that it was wrong (after 2 hours) I messaged soon and they answered 40mins later saying that it was confirmed they cant cancel anymore. But in the app nothing says that it was confirmed no email that was sent to me either by that point! Note this I received the confirmation email at 5:47am I booked the flight at 00:30 i asked for cancellation at 2:43am and they responded at 3:27am saying that it is confirmed and cannot be cancelled while I don’t get any notification or confirmation. Instead at 4:41am i still got an email saying sorry for the delay booking confirmation! For me they just don’t wanna cancel and just take the money i paid for since there’s no refund at all or if i change flight i have to pay the full price again. I wouldn’t recommend this agency to anyone and i’ll spread the experience i had with them. And let Karma do the work for this agency.”

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Posted 3 years ago

“We were attracted by what appeared to be cheap prices of flights , but it turned out that we had to pay a lot for changes in routes and for luggages. Their responses to emails takes sometimes 5 days. Very bad experience.”

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Posted 3 years ago

“I bought a flight ticket and 30 minutes later message that flight sold out or unavailable, they then ask for additional money to be on another flight. Refused and asked for refund, only to be given a credit which I can used within 2years. Wrote that I rather have money back on my card but they refused so I booked another flight with the credit, only to be told they will confirm within 24 hours. I think just a ploy to request further payments for more expensive tickets. Will not use again.”

Helpful Report

Posted 3 years ago

“Never use Kiwi!!! the worst company ever, terrible customer service. I bought airlane tickets over two years ago, they didn't refund me yet. They said that they are waiting for the airline company to refund first which is no true because I bought the same ticket with Bravofly, using excatly the same airline and they have refunded me one year ago. Kiwi still owe me 1700 $. They answered me 2 to 4 months later and not even the question I am asking. To conclude don't use this company, this is a scam, not reliable at all !!!”

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Posted 3 years ago

“I will not use them again... I recommend you not to either I will not use them again and I would not recommend using them. I paid for a 10 kg bag but when I arrived at the gate, I had to pay AGAIN for the the bag. They don't have a customer service team, I messaged them asking for a refund, its been 5 weeks since I first emailed enquiring about an email. I have followed up several times and STILL have NOT yet received even one reply.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,427 reviews