Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam. Try to book via kayak. Just taking few minutes to book and price rise up like extra 150. Add on more money on bags fees more than airline charge. Never use them. Use Google flights search and I got 50 dollars less direct with frontier airline. Kayak is my goto place to book my international business flight. I will re look kayak again. Bz they team up with scam kiwi.”

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Posted 3 years ago

“Bunch of theives. Book directly or with a different company. They will extort you. Do the extra effort.”

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Posted 3 years ago

“Cancelled our baggage for a week long trip. Customer service was poor and offered no solution apart from paying large fees at the airport. We were not able to speak to anyone on the phone until 2 weeks before departure. I would avoid.”

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Posted 3 years ago

“Scam worst company don't use these guys ever.”

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Posted 3 years ago

“Kiwi is worst airticket trader in a world, when problem arise, like flight delay, or cancel. Kiwi start to cheat you, their customer service is trained to cheat passenger not help. If you book from kiwi and flight is cancelled, you propably loose your ticket price and you have new ticket by yourself. I walk far from this scam eastern europe company, they are not honest, they not have any business ethic and not moral.”

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Posted 3 years ago

“Try to book the flights directly with the airlines. KIWI will rip you off. Once you press the button there is no way out.”

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Posted 3 years ago

“Impossible to communicate. company cancelled my plane and i did not receive a refund for that. this company is a scam and customer service is non existent . AVOID AT ALL COST”

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Posted 3 years ago

“I booked a ticket with kiwi and cancelled it before the 1 month of the flight and travel insurance so in case if cancel the booking I will get the refund but these people are not giving me the refund back to my bank account. They big time scammers.Never ever book a ticket with them #kiwiscam”

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Posted 3 years ago

“Scam! Horrible experience..”

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Posted 3 years ago

“Impossible to speak with, had a carrier cancelation and KIWI will not refund or even allow me to speak with a human. NO WAY to rectify situation. Will never use again. Lost over $600.”

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Posted 3 years ago

“Worst customer service I’ve ever experienced. I contacted them several days before my flight, but they ignored me until less than two days before my flight. When they finally did get back to me, they said it was now less than 48 hours so they wouldn’t help. When I pointed out that it was their fault it was less than 48 hours, they just repeated “it’s too late now, it’s too late now” over and over. I’ve been looking into them since, and there are countless reviews saying the same thing. Stay away. Just book through the airline. They provide nothing and if you’ve booked through them and need any help, you’re screwed.”

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Posted 3 years ago

“Comprei uma viagem por um preço, não a conseguiram marcar, deram-me uma alternativa que me custou +39€. Depois disto confirmaram o meu voo, entretanto (uma semana depois) decidi entrar no website outra vez. O itinerário da viagem mudou pelo que teria de pagar NO MÍNIMO mais 160€. O suporte não me oferece opções, é impossível sentir-me seguro com este website. Pouco sério.”

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Posted 3 years ago

“I booked through Kiwi.com however after checking the reviews was very sceptical. I tried to get in touch via message through their app however they did not reply. I also left multiple comments and messages on social media and they failed to respond. I instead tried calling however due to my flight not being within 14 days this was impossible. Once it was within 14 days I managed to call them to ask for the carrier details to which they sent almost immediately. I checked and verified my Ryanair flight and one issue that occurred was that the forename and middle name were put into the forename only box according to Ryanair, which is incorrect. I had to have this manually changed by Ryanair themselves. What really let them down was just the lack of customer service. A holiday is meant to be a pleasant experience that people tend to go out of their way to earn for. The least that can be done is to provide valued reassurance.”

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Posted 3 years ago

“DO NOT TRUST KIWI.COM. SCAM! I have requested ASSISTED (paid) refund in May, two months down the road - NO RESPONSE, NO UPDATES ON REQUEST!! Just literally took 600 euros + 35 for assisted refund and decided to SCAM ME!!! I will make sure this will not go down quietly. Enough of stealing money. I will report any and all available authorities in Czech, US and wherever you are found.”

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Posted 3 years ago

“Avoid at all costs!! Even if you wish to travel under a saver option, honestly, it is not worth the risk!! If you understand how this type of travel agency makes money, you will understand. Cheap booking won't give them much profit, so they will try anything to get that money from you, including making you purchase more and more services from them, change your flight ticket so you can book a more expensive option with them, and then refuse to give you a full refund really hard by playing word games in their T&C. Not allowing you to contact them and only until the last minute, or inside 14 days, but then the flight tickets became so expensive you have to book with them. They play a word game with me, they changed my trip, and booked the two-part trip with them from Antalya with them to London, they changed my first journey to become later than the second one, if it's the carrier's problem, they still don't offer a full refund even that I bought the refund services, and they only offered me 1/4 of the original refund amount. Like what?? The risk was not stated and then they made you take that, then later trying to suck your money dry by forcing you to make a decision. I am very glad I used my credit card to pay for my trip, and I will try to get the money back via the bank, not via them. Obviously, they have demonstrated they cannot be trusted so hard.”

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Posted 3 years ago

“Kiwi is a scam company. I just lost $1,400 because of their scam. I purchased the round-trip ticket and I’m an American citizen, I was supposed to transit through Tokyo and Vietnam to get to Bali. In my past trip which I purchased my tickets directly with the major airlines, I was able to transit without getting a visa because in Japan American citizen can transit without a visa. But Kiwi sold me tickets that I was trapped in Vietnam and Japan, they did not allow me to get on the airplane because they said I needed a visa for Japan. The airlines that kiwi sold me a ticket with, they could not transit me to Los Angeles from Tokyo. Kiwi should not have put such airlines together as part of a round trip ticket. I tried to call Kiwi to change the flight but nobody responded. I already paid $1400 to Kiwi for this ticket and I couldn’t make this trip back because the way kiwi set it up. I had to buy another ticket with United to come back home. With United airline I transited through Japan without requiring a visa but the airline Kiwi set me up did not allow me to transit through Japan without a visa. kiwi is running such a scam. No other airlines ever put such flights together as a round trip ticket because the passenger gets trapped and can’t finish the trip but kiwi does such a scam. I am asking to get full refund for what I paid to Kiwi which is $1,400 but they don’t respond and it’s impossible to talk to anyone in that company.”

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Posted 3 years ago

“The worst travel company ever. I am a frequent traveler and worked almost with all travel companies. I have never seen in my life such process that is based on disappearance and not responding at all. You will never be able to reach them on the phone or any other channel and if they ever come back to you after days of follow up’s they come lacking any sense and just highlighting the process that you can read online. Travel industry has big tendency of mistakes either by systems or by Humans and many customers would really expect the travel company to respond to the major mistakes in bookings and not just to run away with the money and not even offer refunds or solutions of changes. This process is suitable for money laundering companies not for reputable travel companies”

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Posted 3 years ago

“Still waiting on my refund that I requested in Jan 2020. Customer service sucks and they are refusing to give my money back after over 2 years by delaying contact and working extremely slowly, if working at all. They admitted they received money back from 2 out of the 3 airlines on my trip in March 2021. It is July 2022....so they literally swallowed my money by using the "still waiting on one more airline to respond" excuse for over 2 years now.”

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Posted 3 years ago

“ABSOLUTE SCAM !!!! I'm still in shock with my experience with KIWI. I booked a flight to Mogadishu and they made me fly into Bodrum from Birmingham and then Bodrum to Istanbul .. I was supposed to receive my E-ticket for the transit flight which was 18 hours. Instead I was left in the AIRPORT WITH no HOTEL AND NO E.TICKET. I contacted them more than 20 times and they told me they would send me the rest of the flight details to ADDIS ABABA but they did not. Contacted customer service and they’re based in India although it’s a London number . They’re all scammers I was left with no hotel no flight and stranded in Istanbul. They will tell you that they’re waiting for the airline to send the flight tickets but this is false. I’ve spoken directly to Ethiopian airlines and they said they did this and that they’re fraudulent. ALSO before the flight I was supposed to go on left they sent me a fake PNR number which did not exist and I was sent back from the flight . AVOID AT ALL COSTS , SCAMMERS FRAUD”

Kiwi.com 1 star review on 25th July 2022

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Posted 3 years ago

“I had the worst ever experience with kiwi. They're fraud and won't help costumers. They refused me a refund even when the carrier emailed them and told them to refund me telling them the way to do it. My advise is book a flight directly through the carriers. AVOID KIWI AT ALL COST!”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews