Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.96

2.0 Rating 2,103 Reviews

25 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

2.0

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever book flight from Kiwi, it is a scam. I paid Kiwi $620 for a round trip to Nashville. My 07/02/21 flight got cancelled, I have never received any notification before I arrived to airport at 10:40pm July 1st. The airline offer at refund at counter that night for $433 that is how much Kiwi paid them. Since my flight get cancelled, I think I entitle to get my full refund. I should take my $433 at that point. I contact Kiwi, no one answered the phone since I do not have a active flight. They did not have email address you can use, only outlet is to use message board on their website. Then they send me a message and told me that they were waiting for carrier's refund. I received an email from carrier and noted that they refund the Kiwi on July 30, 21. After that I left two messages on the website board, no one ever responded my message. It is like this company is disappeared on this planet. Never ever book any trip on this website...., you will never get your refund back.”

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Posted 5 years ago

“This is the worst company ever. Don't book from them, they will still your money as they did to me. Last year I booked not cheap flights through Kiwi.com. The flights have been cancelled, which obviously was not my fault. I've been waiting for the refund for 6 months and nobody answers my messages and my requests. They are scams, not real company. I regret I chose them. Book only if you wanna donate hundreds of dollars to unknown people.”

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Posted 5 years ago

“WORST EVER!!! Changed my flights to go through Indonesia which didn’t provide visa on arrival and gave me no further options but to lose my money And I was stuck in dubai for 7 hours and had to book a whole new ticket They cost me $3509 without zero responsibility”

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Posted 5 years ago

“Utterly useless booking tool. Doesn't have on call service support. Ripps off money.if one of the flight cancelled, I need to either cancel the whole trip or rebook the whole trip. Totally Nonsense”

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Posted 5 years ago

“Scammers who do not pay refunds due.I have been waiting over 5 months.do not use this company under ant circustances”

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Posted 5 years ago

“I have booked my flight ticket through kiwi.com from India to Kuwait via Saudi. I was not able to travel because of Saudi goverment was not taking transit passenger but this site provide me ticket like that. I talked with Airline, they told me talk with your agent. Finally I lost my 42000 RS INR. Never buy a ticket through Kiwi.com”

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Posted 5 years ago

“Worst experience I've ever had with a booking company. We paid for our flight, they charged us for our flight and took the money out of my account but when we got to the airport the airline said there was an issue with the booking company and we needed to pay again. I had to pay twice for the same flight because this company sucks so bad. When i reached them they said I needed to file paperwork and wait 90 days to get a response. After this awful experience, this company seems like a scam. Not only did we have to pay twice for the flight, we almost missed it because it took them an hour to figure out what was wrong (which didn't work obviously because we had to pay twice anyway). My wife had an asthma attack running across the airport. It was so bad that they almost kicked us off the plane because she was coughing and choking. Horrible, horrible experience. Go with a normal booking site that won't scam you, steal your money, and strand you at the airport.”

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Posted 5 years ago

“Kiwi is a complete scam. They claim a flight has been canceled when it hasn’t and simply ask you to pay for a flight change at a huge cost, above and beyond what the airlines would charge for the same ticket. If you opt to cancel the booking with them, they charge you the full rate regardless… it is really unbelievable. I was tricked because they were on skyscanner or google flights. Otherwise I would have never been stupid enough to book through them.”

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Posted 5 years ago

“Please I urge you to find another site. They will book your flight and say its confirmed. then before the 24 hour cancellation policy they will email you to upcharge your flight price by a great price difference or you have to cancel your flight. Please say your self the trouble and DO NOT BOOK with them.”

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Posted 5 years ago

“DO NOT USE KIWI!!! IT'S THE WORST TRAVEL AGENCY EVER. THEY ARE THIEVES! THEY CANCELLED MY RESERVATION AND THEY DONT REFUND MY MONEY”

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Posted 5 years ago

“What a piece of s**t! This should be listed as a scam! They don't provide any service whatsoever. Just overcharge for basic services and don't even combine flights under one reservation. This was a disaster trip thanks to Kiwi.com”

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Posted 5 years ago

“Still waiting for refunds/credits from our flights purchased during 2020 and flights were cancelled. We have contacted Kiwi many times for the status of refunds and they just keep saying it takes a long time. There is no way to get in touch with a person. It has been well more than a year since we contacted them and we are out of pocket at least $3,000.”

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Posted 5 years ago

“Don’t use kiwi.com I bought a tickets from Bari to Milan There was some issues with flight, I called them immediately and They promised to give refund and it will take 3working days I called them next week they said it takes maximum 3month to get refund and for sure I am eligible for refund maybe there will be difference in amount It’s almost 5 month and it’s not only no refund now they ignore any kind of respond”

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Posted 5 years ago

“They should close this company, they are stolen peoples money, I try to purchase a ticket they never confirmed and take my money, they don't want to returned, you can't speck with no one. Really disappointed and I don't know how they can operate legally.”

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Posted 5 years ago

“Much like similar reviews below, one of my layover flights was cancelled. I was then offered a new layover flight-I paid for it- and they then cancelled my final destination flight without telling me. I tried and tried and tried to dispute it for 3 days but absolutely no luck in getting my money back. You deal with a new person everytime you send a message to their customer service and they each give you conflicting information. Please avoid them at all costs, they don't deserve any customers. They will just rob your money and find every reason under the sun to not give it back to you.”

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Posted 5 years ago

“Kiwi.com is a scam! Please do not book from them. You can check their wikipedia page, facebook page, google map reviews. We bought a flight tix with them on 1 Oct but on 9 Oct the flight was changed to VTL flight due to new government regulations. They added new requirements to board the flight (vaccinated and stayed in departure country for 14days) we are vaccinated but we were transiting and not intending to stay at a transit country for 14days to board the flight. We contacted the airline and the airline stated on their website that they will provide full refund to passengers who have booked the flight but couldn't board due to the new regulations. We contacted kiwi.com to cancel our flight and get a refund but kiwi.com REFUSED TO REFUND even though the airline is going to refund them as we CANNOT LEGALLY BOARD THE FLIGHT DUE TO NEW GOVERNMENT REGULATIONS.”

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Posted 5 years ago

“I did not travel on two separate flights for my current vacation. I am scheduled to fly home tomorrow. Kiwi is the WORST booking site/app ever! I will let every social media site, my sister (a travel influencer), every person I come into contact with in my everyday life, NOT to have anything to do with this site. They have a COMPLETE LACK OF CUSTOMER SERVICE. They made mistakes when I booked, it took them 8 hours to confirm a booking when I used a wired computer in my home, and now they will not give me a penny back on both the first leg of my vacation, nor my trip home tomorrow that I’m trying to cancel. Alaska Airlines, United Airlines, and even Spirit Airlines are all trying to help me with refunds. Since I booked then all with Kiwi.com, they cannot credit me or issue a refund. Do NOT Ever, Ever, use this “lack if service” booking app.”

Kiwi.com 1 star review on 10th October 2021

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Posted 5 years ago

“Very poor Very poor , it’s 💯 % a scam, they deduct right away the amount of the ticket I purchase (¥99853). from my account, after an hour they said and asked me that the price has been increased and offer me a refund or pay the rest of the the amount of ¥30000 , that’s very expensensive!!!! I ask a cancellation but they didn’t consider as they said that the refund has already been initiated in kiwi credits !!! I messaged them right away after telling me to pay another amount!!! And they said that it cannot be transferred to card or cash anymore !!! To those who’s looking for a cheap flights , never ever choose this site ! It’s a scam. I have my money on their company insisting me to use until 2023 October .. let’s see how… NEVER TO THIS SITE. Warning to those who will read this , learnt from my horrible experience . especially this Pandemic. I advice to go direct to the airlines for purchasing.”

Kiwi.com 1 star review on 8th October 2021

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Posted 5 years ago

“1) Once my flight was canceled and Kiwi said they need 3 months to process the refund. 8 months later after multiple reminders, I requested a chargeback from my bank. Thanks to my bank I got my money back but Kiwi never refunded anything 2) Now one of my flights is cancelled (inbound), and Kiwi prosposed alternatives. Not only alternatives cost +1500$, but also they all have a stopover in the US which I can't have due to lack of visa. At the same time there are multiple other (non-US stopover) options on the main search, but Kiwi doesn't allow me to choose one! Customer support is responsive. Awful serice. It was the last time I tried it. And I do not recommend it to anyone.”

Kiwi.com 1 star review on 6th October 2021

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Posted 5 years ago

“Do Not Use this Company. 18 months and still waiting for a refund for flights that were cancelled. They asked me to contact the Airline which I did and they confirmed a refund had been paid to Kiwi but they claim not to have received it.”

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Posted 5 years ago

Kiwi.com is rated 2.0 based on 2,103 reviews