Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and great value for money for a refurbished second hand MacBook Pro, which has been working well over the months.”

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Posted 7 years ago

“So happy for my new Medion laptop. Windows is installed on ssd drive, not on hdd, thank you for that! Everything works great! Thanks”

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Posted 7 years ago

“I found a bargain price laptop on Laptops Direct and delayed ordering for a couple of days because I'd seen some negative reviews on the subject of delivery. However, I bit the bullet and paid an extra tenner for next day delivery and placed my order. Not only did the laptop arrive on the day I was told it would, I could use a webapp to watch the progress of the van making the delivery. I was given a two hour time slot, which is much more convenient than having to stay in all day, the laptop arrived 20 minutes before the end of the delivery window and I'm really pleased with both the laptop and the delivery service. I can't really write an accurate review of the laptop as I've just started using it and, because I use it for work, it will be some time before I can make a final judgement on it. It has quite a lot to live up to as my last laptop was still working well after being used daily for work for 7 years.”

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Posted 7 years ago

“Ordered a few A1 grade laptops from laptops direct and honestly there amazing. The laptops look brand new and massive savings too :)”

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Posted 7 years ago

“Bought HP laptop.Great price, speedy delivery, amazing really in 24 hours.”

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Posted 7 years ago

“I received a good, prompt service, no issues will order again”

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Posted 7 years ago

“Fast delivery, good price, nothing to complain about.”

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Posted 7 years ago

“Excellent price and very fast delivery”

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Posted 7 years ago

“Very good service, speedy del in very, great prices.”

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Posted 7 years ago

“They did exactly what they said they would with the goods delivered in less than 24hrs of ordering and on New Years Eve Overall impressive”

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Posted 7 years ago

“Very good company to deal with. Made the whole experience of buying a new laptop easy.”

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Posted 7 years ago

“Bought 2 refurbished Huawei Y7 mobiles and highly delighted with the condition of the phones. Exactly as described with no scratches or marks. Wouldn’t hesitate to use this company again.”

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Posted 7 years ago

“Reconditioned lap top was delivered in good condition at the time indicated. Lap top was fully functional with no issues identified at time of writing.”

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Posted 7 years ago

“Speak as you find.....this was my second purchase from laptops direct and I am happy. First purchase was a recon laptop 3 years ago, happy with that. This purchase is recent and so I cant give much info other than this recon phone was a good price, described accurately, fast delivery and it works ..... so far so good.”

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Posted 7 years ago

“Great service, I purchased a refurbished laptop which had a faulty hard drive. It was replaced with a new one, no problem - great service.”

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Posted 7 years ago

“I bought a Swann cctv system which was very competitively priced it arrived very quickly and I’m extremely pleased with the service offered”

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Posted 7 years ago

“Excellent service! Saved me after being let down by another company, delivered within half a day!!”

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Posted 7 years ago

“Lenovo desktop. Great deal. One problem, of my own making, solved by phone call and resolved at no cost to me. Desktop is stunning!. Next day delivery. Im delighted.”

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Posted 7 years ago

“Item as described. Good price and delivered on time.”

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Posted 7 years ago

“Excellent service and price. Item arrived before forecast date.”

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Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews