Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service good price and very pleased with the refurbished Acer Aspire desktop. Recommended.”

Helpful Report

Posted 6 years ago

“Excellent communication, I was kept updated at all stages of order through to delivery. Email sent to offer extended warranty on the refurbished laptop that I declined (£29.99 for 9mths). Item delivered was spec ordered and all works fine. Only downside was the refurb was described as A2 some slight marks; there are two scratches on the lid that are quite deep one I thought may be a crack, as it wasn't I didn't bother contacting laptopsdirect to complain as the laptop works fine. Overall recommended”

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Posted 6 years ago

“Bought a new mobile phone for the lowest price I could find *anywhere*, and received it on time with no fuss. Very pleased.”

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Posted 6 years ago

“I got exactly the computer I wanted, within my budget and it was delivered on time.”

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Posted 6 years ago

“Purchased a refurbished HP laptop, great price, condition excellent, works perfectly. Delivered next day, great service.”

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Posted 6 years ago

“I bought a grade A refurbished phone it was like new. It came in the original box with all the accessories still in the original plastic. This is despite saying it was supplied without a charger. It came the next day even though I clicked free delivery. Laptops Direct were £100 cheaper than any other deal I found. Would definitely recommend Laptops Direct”

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Posted 6 years ago

“great price. great service. full stop. 🙂”

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Posted 6 years ago

“Faultless.”

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Posted 6 years ago

“Great price TV and fast delivery”

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Posted 6 years ago

“Fast delivery, polite friendly helpful staff, good quality goods at great prices. I was a little worried about a company I knew nothing about and spending money. How wrong could I be customer service great bought a Pixel 2xl. Perfect condition, have no complaints will buy from them again”

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Posted 6 years ago

“Fast service of my new phone. very pleased.”

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Posted 6 years ago

“Excellent product range, purchased a laptop arrived next day as stated.”

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Posted 6 years ago

“Arrived within 24 hours, very well packaged, exactly as described and the price was good too!”

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Posted 6 years ago

“Excellent place Excellent Delivery Will shop again”

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Posted 6 years ago

“My experience was excellent overall. I ordered an amazing device at bargain price . Within less than 12 hours it was delivered ( ordered 5:00 pm & got it next day !!!!) tracking was offered immediately and packaging was great.. i will not hesitate to recommend them again for any customer!”

Helpful Report

Posted 6 years ago

“Ordered a grade A refurbished IPhone, it lived up to its description. Not a single mark on it. Works like brand new. Definitely recommended.”

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Posted 6 years ago

“I bought a grade a Samsung note 8. It is absolutely as new and came with all of the accessories in an original box. At the price sold I'm really pleased.”

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Posted 6 years ago

“Laptop arrived within 3 days, even with free delivery. It was in great condition - looked new to me, and in its original packaging, very satisfied!”

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Posted 6 years ago

“I also had a msg come up saying they were cherry picking reviews, But I have no complaints with the laptop or the service.”

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Posted 6 years ago

“Swooped my delivery date but didn't charge me for delivery got my mobile two days later very happy with the service and price thanks laptops Direct Colin.”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews