Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,206 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good product great service ,delivered less than 24 hours after it was ordered thanks”

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Posted 6 years ago

“Good value for money and delivered next day at 2.30pm as paid for even though it was ordered after 8pm. Well packaged. Would use again.”

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Posted 6 years ago

“TV was inexpensive and delivered free much quicker than initially estimated. Love the TV. Great and works with Alexa too!”

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Posted 6 years ago

“Great price on a laptop, arrived next day. Happy with the quality and service.”

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Posted 6 years ago

“Great service. Happy with the laptop.”

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Posted 6 years ago

“Service very efficient. Opted for the free delivery and arrived within 5 days. Good price compared to other suppliers. Product seems great.”

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Posted 6 years ago

“Really needed a laptop with 8GB of RAM and was looking at spending £800 at Currys. Thought I’d check the refurbished ones out and got a HP one for £250. I did have to wait about two weeks for it to arrive but this was clearly communicated to me before I made the purchase. So far so good. I was pleasantly surprised with the prestige condition the laptop was in it looks brand new and so far it’s running fast. I haven’t tried to edit videos on it yet so will have to wait and see. PayPal pulled through the wrong billing address and laptop direct didn’t cancel my order once the system didn’t match. I sent an email out of hours and it was all rectified by 10am next morning so service was bang on too. The negative reviews below all seem to be regarding delivery 🤷🏼‍♀️ Great experience so far.”

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Posted 6 years ago

“Great price. Delivery time was quicker than the estimated date”

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Posted 6 years ago

“Very pleased with set ice. Wasn't quite the lowest price for the refurbished Huawei phone, but they had stock of the pristine grade I wanted. Delivered the next day, in the original box, complete with everything - headphones, adaptor, USB lead, charger and sim removal tool. Delighted, and would use them again without a second thought.”

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Posted 6 years ago

“I bought a lenovo. Good price for the type of laptop I needed. Laptops direct dealt with order quickly and received when they said it was going to be delivered”

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Posted 6 years ago

“Customer service was fantastic along side the price. The most of all collection was superb.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“First of all I got the laptop comparitively cheaper to other sites, and they delivered it the next day, very happy with them, not going to buy in future from anywhere else.”

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Posted 6 years ago

“Good service, with prompt delivery”

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Posted 6 years ago

“Ordered 2 mobile phones, delivered promptly and were fine.”

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Posted 6 years ago

“They do what they say, could not fault from start to finish........”

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Posted 6 years ago

“I ordered a refurbished (grade A) Sony Xperia XZ2 phone & am very happy with its' pristine condition. The price was the best I could find for that phone in such a good condition. I asked a question about the item prior to delivery & was replied to in a timely, helpful manner. The free delivery was also quick & efficient.”

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Posted 6 years ago

“Good website and items easy to find. Reasonable price and very fast delivery”

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Posted 6 years ago

“I have used Laptops Direct several times as I supply laptops as part of my business. The service has always been excellent and the prices are very competitive.”

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Posted 6 years ago

“Good product, good price, good delivery, everything in order”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,206 reviews