Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,206 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything fine with many thanks!”

Helpful Report

Posted 6 years ago

“Arrived on time. Excellent product. Would recommend!”

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Posted 6 years ago

“I searched a few sites before deciding to buy from LTD . The price was competitive.had a small issue with creating an account but a phone call soon sorted it out. Good customer service who help me buy my laptop.”

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Posted 6 years ago

“I returned the original phone I bought, as the reception was so bad in my area. They accepted it and refunded me, with no quibble or problem. I then ordered another brand which is perfect. Will be happy to do business again with them”

Helpful Report

Posted 6 years ago

“Got an Acer Chromebook 14 from Laptops Direct, A1 graded but it's just like new out of the box, perfect condition. In addition to this, really fast delivery. Now looking to buy a second laptop through them for my father in law!”

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Posted 6 years ago

“Very good refurbish Lenovo, at a very good price . Sent to Spain with no problems . Highly delighted”

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Posted 6 years ago

“We ordered a refurbished desktop gaming pc and it arrived the next day in perfect (as new condition). So far our son is very pleased with it! We saved over £300 compared to a new one. Very cool”

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Posted 6 years ago

“Great price and fast response/delivery. Early days but laptop is excellent”

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Posted 6 years ago

“Excellent product and excellent service”

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Posted 6 years ago

“Fastest delivery ever. 16 hours from purchasing a new phone to it being in my hand. Also, a better spec and double the memory coupled with a cheaper pricd than Tesco Mobile.. very happy customer 😀”

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Posted 6 years ago

“Great price, very speedy service & a fantastic product. I’d definitely use them again”

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Posted 6 years ago

“On time perfect condition.tracked all way.excellent service.”

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Posted 6 years ago

“Very good price and fast, efficient delivery. Would recommend.”

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Posted 6 years ago

“Very good service, responsive, quick, I have no problem recommending them.”

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Posted 6 years ago

“Fast service good price and very pleased with the refurbished Acer Aspire desktop. Recommended.”

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Posted 6 years ago

“Excellent communication, I was kept updated at all stages of order through to delivery. Email sent to offer extended warranty on the refurbished laptop that I declined (£29.99 for 9mths). Item delivered was spec ordered and all works fine. Only downside was the refurb was described as A2 some slight marks; there are two scratches on the lid that are quite deep one I thought may be a crack, as it wasn't I didn't bother contacting laptopsdirect to complain as the laptop works fine. Overall recommended”

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Posted 6 years ago

“Bought a new mobile phone for the lowest price I could find *anywhere*, and received it on time with no fuss. Very pleased.”

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Posted 6 years ago

“I got exactly the computer I wanted, within my budget and it was delivered on time.”

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Posted 6 years ago

“Purchased a refurbished HP laptop, great price, condition excellent, works perfectly. Delivered next day, great service.”

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Posted 6 years ago

“I bought a grade A refurbished phone it was like new. It came in the original box with all the accessories still in the original plastic. This is despite saying it was supplied without a charger. It came the next day even though I clicked free delivery. Laptops Direct were £100 cheaper than any other deal I found. Would definitely recommend Laptops Direct”

Helpful Report

Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,206 reviews