Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,173 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service couldn’t be beat on price would recommend”

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Posted 5 years ago

“Great price. Fast delivery”

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Posted 5 years ago

“The prices were competitive. The response to the purchase was prompt. The Laptop was delivered within a couple of days. Much less time than originally quoted. The laptop arrived well packed. The delivery company contacted me beforehand to let me know when the delivery would be. I had no reason to contact Customer Service and have no need on this occasion to use their returns service.”

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Posted 5 years ago

“Very happy with the service. Laptop arrived quicker than expected and works great so far.”

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Posted 5 years ago

“Prompt service and an excellent laptop, ready to go with W10.”

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Posted 5 years ago

“Ordered phone it arrived, condition was significantly better than expected all in all a win for me”

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Posted 5 years ago

“Ordered a Lenova Laptop from Laptops Direct and it works perfectly”

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Posted 5 years ago

“Bought 3 mobile phones really good prices with extended warranty available.”

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Posted 5 years ago

“Come across Laptops Direct whilst searching for a new mobile phone. Laptops Direct came up £50 cheaper than their nearest rival Amazon for a a Huawei P20 Pro. I was sceptical by the big price difference and having not heard of them before and previously been caught by foreign sites posing as UK sites selling goods way below price only to wait ages for the item to arrive from abroad and then get stung by custom import charges. However I'm happy to say that Laptops Direct went way beyond my expectations on on price and service. I ordered my phone in the evening and it arrived just after lunch the very next day and they used DPD to deliver my phone which was a big plus for me. On my first time experience with Laptops Direct I can not rate them highly enough they will definitely be first choice next time around.”

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Posted 5 years ago

“New customer. Got in a muddle with their website---my fault.They very quickly sorted that out. Chose free delivery (delayup to 14/15 days.). However laptop arrived 2 days after order placed.Excellent service at no cost.”

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Posted 5 years ago

“Good price, quick service and they sorted a problem of my own making without fuss.”

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Posted 5 years ago

“I've received my MSI Gaming Monitor pretty fast. It was well packaged and now enjoying it so much.”

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Posted 5 years ago

“good product great service ,delivered less than 24 hours after it was ordered thanks”

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Posted 5 years ago

“Good value for money and delivered next day at 2.30pm as paid for even though it was ordered after 8pm. Well packaged. Would use again.”

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Posted 6 years ago

“TV was inexpensive and delivered free much quicker than initially estimated. Love the TV. Great and works with Alexa too!”

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Posted 6 years ago

“Great price on a laptop, arrived next day. Happy with the quality and service.”

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Posted 6 years ago

“Great service. Happy with the laptop.”

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Posted 6 years ago

“Service very efficient. Opted for the free delivery and arrived within 5 days. Good price compared to other suppliers. Product seems great.”

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Posted 6 years ago

“Really needed a laptop with 8GB of RAM and was looking at spending £800 at Currys. Thought I’d check the refurbished ones out and got a HP one for £250. I did have to wait about two weeks for it to arrive but this was clearly communicated to me before I made the purchase. So far so good. I was pleasantly surprised with the prestige condition the laptop was in it looks brand new and so far it’s running fast. I haven’t tried to edit videos on it yet so will have to wait and see. PayPal pulled through the wrong billing address and laptop direct didn’t cancel my order once the system didn’t match. I sent an email out of hours and it was all rectified by 10am next morning so service was bang on too. The negative reviews below all seem to be regarding delivery 🤷🏼‍♀️ Great experience so far.”

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Posted 6 years ago

“Great price. Delivery time was quicker than the estimated date”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,173 reviews