Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, and item delivered the next day.”

Helpful Report

Posted 6 years ago

“I chose to buy through Laptops direct because they could supply exactly the laptop hat I wanted. Ordering was simple and my laptop was delivered in 2 days, as required.”

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Posted 6 years ago

“Excellent service. Super fast delivery and great value for money. Thank you very much.”

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Posted 6 years ago

“Very happy with my laptop. It arrived promptly and in immaculate condition. All seems to be working well and hopefully will continue to do so! Allowed me to purchase good spec at a reasonable price.”

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Posted 6 years ago

“The service was first class - communication throughout the process likewise. Well- packaged product received next day despite not paying for this service. Product is a gift so not tried it out yet so hopefully will be as pleased with the product as I am with ordering service.”

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Posted 6 years ago

“superb service and help when I made a mistake placing my order on line. No fuss sorted very quickly without fuss. Order delivered on time when given delivery time and date, Very nice people to deal with.”

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Posted 6 years ago

“Website was easy to navigate and the product arrived on time with updates via email and text. Very happy with the service and the product received.”

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Posted 6 years ago

“Very good price, one third reduction, and delivery within 2 days. The item, although refurbished, was spotless and has a one year warranty. I have used them before and was very happy with the service then. I would unreasonably recommend them.”

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Posted 6 years ago

“Good price, decent delivery cost and good communication”

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Posted 6 years ago

“Was recommended by techradar.com as the cheapest for what what i wanted. Took the risk of somewhere i hadn't heard of before and ordered. Arrived before the expected date so very happy with product, service and most of all £60 saving.”

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Posted 6 years ago

“Have used Laptops direct before and found them to have the best prices and excellent delivery service, cannot complain and would certainly use again!”

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Posted 6 years ago

“A fantastic service. Bought 2 tvs online. Price was very reasonable. Had a call thanking me for my custom. Delivery was on date and time they said it would be. A very happy customer. 😊”

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Posted 6 years ago

“Prompt delivery. Great product. The price was exactly what we were looking for.”

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Posted 6 years ago

“Faultless transaction. Ordered a laptop late evening. It was dispatched the next day as promised. I had it the day after, as promised! The laptop itself was £250.00 cheaper than anywhere else too!”

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Posted 6 years ago

“Purchased grade A Sony Xperia xz1 venus pink what can I say it's brand new box still sealed all accessories sealed and new bargain as a family that's five devices purchased from these guys never any problem all have either been new or mint condition when all purchased as grade A items will be using again no worries paid for next day and arrived next day brilliant service”

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Posted 6 years ago

“Excellent service delivered very quick. Would certainly use them again and a great selection of goods. 😊”

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Posted 6 years ago

“Found the ideal printer for my needs at Laptops Direct, Epson XP 255, neat and tidy and reasonably priced. Simple to order, very quick delivery and easy to install (with the help of my Grandson). Would have preferred a tilting control panel like previous Epson model and only 5 sheets of photo paper included whereas 10 displayed on box! Other than that, pleased with my purchase.”

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Posted 6 years ago

“Cheap, good value, quick delivery.”

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Posted 6 years ago

“Well priced TV, which I was told it would be delivered the 28th Nov. It was delivered on the 15th so couldnt be happier. The courier they used DHL was poor, but cant blame laptops direct for that. Very happy with the service so far, but I've had no reason to contact their customer services to test them. Very pleased.”

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Posted 6 years ago

“good price and communication with fast delivery as well. well pleased with new hp laptop. Prices at Laptops Direct are cheaper by a fair margin than most other places.”

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews