Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,061 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,061 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to use, and the products delivered were excellent, however my delivery date was delayed at least 5 times which was extremely frustrating.”

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Posted 3 years ago

“The product it’s self is just what I wanted accept they didn’t state clearly there were no speakers internally with my product. However I haven’t had any problems and it all arrived on time . My only concern was the customer service is terrible and the emails were delayed and didn’t come consistently to tell you what was going on with ur product.”

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Posted 4 years ago

“Delivery options & communication poor. Despite enquiring about and confirmations from Laptops Direct, my order was lying outside my back door for 4 days. Not impressed. The laptop however is excellent. Fantastic value. If they offer option of when to deliver, please follow through.”

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Posted 5 years ago

“Offered a competitive price but very slow delivery on one order requiring two chase-up calls from me. Disappointing.”

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Posted 5 years ago

“Good service. However disappointed with 1% service charge for using my credit card. I thought this was no longer legal.”

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Posted 5 years ago

“So far so good . I ordered a refurb laptop which came in good packaging and works well. So far good. Let's see if it stayed good. I hope so. I will do another review once I have used it for longer. Thanks”

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Posted 5 years ago

“Laptops Direct fulfilled the order as requested and, when speaking with them by telephone, courteous and efficient conversations were held. However, although I sent an e-message to them with details about my delivery address, no reply was received and, when I rang them to request delivery to a specified recipient should I not be available, they were unable to help other than to say that the Courier Service would be able to help. The courier service did not provide me with an option for a neighbour to sign for my delivery in the event of my unavailability and that was not helpful to me - or, I suggest, to the courier company.”

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Posted 5 years ago

“Product OK but delivering over DPD Rubbish didn't come to my place at all..although text me later on sorry we missed you.. :(I was in whole Day bunch of morons :(”

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Posted 5 years ago

“Good prices and delivery times but my refurbished laptop came in a worse condition than my 10 year old laptop! Box also very tatty so no good for getting.”

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Posted 5 years ago

“Eventually items arrived!”

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Posted 6 years ago

“Didn't send out a proper VAT invoice.”

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Posted 6 years ago

“Service was brilliant. Only problem was I was never notified of when the delivery may be. So I missed the drop 3 times. No correspondence whatsoever about delivery at any point!!”

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Posted 6 years ago

“Mixed experience with Laptops direct. Positives: - Good price - Good choice Negatives: - My order of five items arrived in five separate packages; not very efficient. One of the items arrived a day late and needed a phone call to chase up, despite having paid for delivery on a specific date. - Order was split into multiple invoices despite my requests for this not to be the case though I was able to ring up and get a single invoice emailed to me. - Account portal (used to check order status) was very slow or did not work at all. - Chat support was slow to respond. - Support telephone number not available at times specified on the website (not open until after 9am).”

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Posted 6 years ago

“Read the T&C´s on cashback - they´re designed to avoid paying. I spotted the ´sent in too early trip-wire ´ and because I was away on day 12-18 got someone else to send in after the 14 day minimum delay - but on day 13 got an email saying thankyou for the cashback form! Now they are refusing to pay me. May have lost the proof of posting form so could be stuffed. Feels like they have an automated avoidance system in place? Barty Bear - Unbeatable.co.uk”

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Posted 12 years ago

“They failed to repair a faulty netbook (it crashed when running for long periods - ie fault was intermittent). They ignored all my messages detailing the fault and just returned the product to me with no dialogue. Then I made numerous requests for them to contact me about this, they promised day after day that someone called "chris" was going to call me "soon", he never did. I the end I returned it to them twice, the second time with a detailed printout ......errors. They said they woudl contact me one they had teh laptop, they never did. There online messaging system was a waste of time, just empty promises that were never fulfilled. I very frustrating experience and a waste of a huge amount of time. I ended up making a claim against them ... Written By Tom Phillips - Unbeatable.co.uk”

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Posted 12 years ago

Laptops Direct is rated 4.3 based on 2,061 reviews