Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Monitor arrived even earlier than predicted, It is an excellent product at a good price ..Happy customer!”

Helpful Report

Posted 8 years ago

“The laptop arrived in A1 condition. The quick set up guide and stylus/pen were missing but under the description they do warn that they can't guarantee it has all the original accessories. Very quick delivery and great price. I would definitely buy from Laptops Direct again.”

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Posted 8 years ago

“Very good service, with helpful sales staff.”

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Posted 8 years ago

“Great service. Fast delivery. Thank you.”

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Posted 8 years ago

“not lots of things... one item never been delivered, and still waiting for the refund a month later, and the second is not the one ordered... what to say, avoid that market place ? right !”

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Posted 8 years ago

“Normally use HP online or PC World Business but Laptops Direct seem to have more choice and are cheaper, will be using them as first choice from now on, delivery was next day and there was no problems.”

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Posted 8 years ago

“Well..., you didn't... The laptop didn't arrive next day as it should have, so I let the customer down,... again... We have had this with the additional memory that was purchased, not turning up for two days as well... Things have not been good.. As a corporate buyer I can't risk buying from you as I'm not sure it will arrive on time, which in turn means I have to bail my way out with my customers.. I can't risk buying from you..”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Prompt and efficient service. Good price.”

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Posted 8 years ago

“Delivered the item double quick time and it was as described onthe website.”

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Posted 8 years ago

“Extremely quick and efficient transaction and delivery. Bit surprised courier left £500 worth of laptop in the porch but all’s well that ends well. Still transferring data but so far so good.”

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Posted 8 years ago

“God servis!”

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Posted 8 years ago

“Helpful customer services. Product as described and happy with it, though it did not arrive the next working day in spite of having paid extra for that. Delivery charge refunded without question, so happy all round.”

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Posted 8 years ago

“Very good value for money very prompt delivery would use you again”

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Posted 8 years ago

“excellent service,well pleased with my laptop and a very good deal to boot,a lot cheaper than pc world. 5 stars”

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Posted 8 years ago

“good price, good range and rapid service. just what a paying customer would expect. no more no less”

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Posted 8 years ago

“Excellent, ordered one day, delivered the next. Thankyou”

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Posted 8 years ago

“Good service with ordered goods arriving promptly. Not had time to investigate the smart plug yet, but information that came with it is good.”

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Posted 8 years ago

“Quick and efficient sevice”

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Posted 8 years ago

“I bought: Refurbished HP Spectre x360 13-ac052na 13.3" Intel Core i7-7500U 8GB 512GB SSD Windows 10 Touchscreen Convertible Laptop. It was delivered after five working days even though I paid to have it delivered within 3-4 days. Choosing this laptop was made easier by the website which included a good amount of detail about the item. The whole transaction was painless and straightforward. I was happy to consider Laptops Direct because I have bought refurbished PC's from you before and been very happy with the performance of the machines. This machine, HP Spectre x360 13, is excellent.”

Helpful Report

Posted 8 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews