Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a chrome book and a fantastic phone from them. Both brilliant and arrived well packed and fast. Also were cheaper that the usual other places. I saved about £100 all in....Highly recommend. I'll definitely shop again.”

Helpful Report

Posted 4 years ago

“Got new iPhone 6, good price, fast delivery, phone working VERY well. really please. Laptop next I think!”

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Posted 4 years ago

“Easy ordering at the best price, arrived on time and product is as advertised - perfect”

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Posted 4 years ago

“Easy to order.Speedy delivery to my 'Click & Collect.Collected on the day it should be there. Fair price.”

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Posted 4 years ago

“very good, we kept been informed about a change on the delivery date because of a suppliers delay but it was still delivered within the date it was expected. the product came very well packed, perfect condition. easy payment online, overall good experience.”

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Posted 4 years ago

“Prompt delivery and good communication. No issues to speak of.”

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Posted 4 years ago

“Easy online purchase and item arrived next day.”

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Posted 4 years ago

“More than happy with my purchase! Ordered it late at night and it arrived before lunch the following morning.”

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Posted 4 years ago

“I was able to buy a better laptop than I could afford by buying a refurbished one. It is in excellent condition and looks brand new. It arrived promptly and safely and I was kept up-to-date regarding delivery, which is very important with the usual Christmas post chaos! I would recommend Laptops Direct.”

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Posted 4 years ago

“Very prompt delivery. Safely packaged and securely delivered.”

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Posted 4 years ago

“You were recommended to my by my job coach in the first place. I ordered a headset that I need for a new job working from home. Placed the order in the afternoon and it arrived by 10am the next day - Standard Delivery. I was most impressed. The product is fine and when I rang Customer Service about a receipt (as I am going to be reimbursed for the purchase), it was sent promptly as an attachment. Well done, guys - I will definitely recommend you and you will be my first port of call if I need anything else.”

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Posted 4 years ago

“Service fantastic. Only observation during the process was that I kept getting updates to tell me where my ordered laptop was. I had ordered an iPad. It arrived ahead of due date and looks fine. Xmas present so haven’t opened the box yet.”

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Posted 4 years ago

“Your service was quick and easy.The delivery was so fast.When you said next day it sure was.Many thanks for every thing.”

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Posted 4 years ago

“Very fast delivery. Ordered after 17.00, arrived before lunch. Laptop looks like new, not a mark on it.”

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Posted 4 years ago

“Perfect solution to my needs and worked straight out of the box.”

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Posted 4 years ago

“Have purchased from Laptops Direct on many occasions over the years. Helpful staff, easy to use website, good selection of products, reasonable pricing.”

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Posted 4 years ago

“Phone delivered very fast no problems yet.....”

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Posted 4 years ago

“Rang my order in a very helpful young man - went to collect it from Elland warehouse no problems”

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Posted 4 years ago

“good service and came on time .Pleased”

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Posted 4 years ago

“Quick delivery and goods worked well. Would recommend”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews