Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,169 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class services and so response - even on a weekend! Would defintely recommend”

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Posted 3 years ago

“Best thing was contact via e-mail with the dispatching store's contact mail. Was good. As it turned out, mine was a fault that did not show when they checked it. Sent it back, gratis. Don't know what tech did, but fault not apparent so far. Only downside was I had to send e-mails asking for test report, and when it was being returned. Even so, responses were very quick, although different people involved.”

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Posted 3 years ago

“Excellent Service, Had an issue with a monitor i bought 10 months ago, a red line down the screen, within 24hrs of contacting , the faulty one was picked up and a new one ordered, i received the new one 48hrs later. Brilliant, i have had issues with another well known company up north that has taken 6 weeks to resolve!!”

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Posted 3 years ago

“I'm thrilled! I bought a laptop that was said to have been refurbished but looks absolutely mint and is just what I wanted. It was a good price too - comparing it with other sellers on the web. It came the day after it was ordered, which was a triumph of technology!”

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Posted 3 years ago

“Laptop arrived in good condition as described and delivery was extremely fast.”

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Posted 3 years ago

“Ordered a laptop that wasn't supposed for gaming. They arranged a return, collection and gave me the option for a refund or replacement. Overall fast and easy.”

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Posted 3 years ago

“My son always uses Laptop Direct and has done for many years. First point of call every time. Laptops, iPhones etc. Great choice, great service, great price, but help with choosing the right product and polite staff. I will always use Laptop Direct as my first choice. John”

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Posted 3 years ago

“Good price, good product, quick availability”

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Posted 3 years ago

“I bought two laptops and "mice" for my granddaughters college work. I was kept informed of delivery and it was exactly as promised. As for the laptops they were exactly as described and were very well packed . superb service at amazing prices”

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Posted 3 years ago

“Excellent product BENQ monitor at the best price. Fast delivery, easy setup and does the job. So far so good.”

Laptops Direct 5 star review on 26th January 2022

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Posted 3 years ago

“Excellent service which exceeded expectations”

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Posted 3 years ago

“Excellent service from start to finish. Will certainly use again should the need arrive”

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Posted 3 years ago

“Good customer service BUT he delivery has failed three times now and my staff colleague is still waiting for a vital piece of kit. Use a different courier!”

Laptops Direct 3 star review on 26th January 2022

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Posted 3 years ago

“Having purchased goods from Laptops Direst on a couple of occasions, I've found them to be more than reasonable people with whom to deal. My last purchase had to be returned for refund (my fault, not theirs), and this was handled with no fuss at all.”

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Posted 3 years ago

“Amazing service. Great price and super fast next day delivery. Just what I wanted.”

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Posted 3 years ago

“I’ve purchased 8 laptops over the years from LD and it has never been a problem. The last one was a hopeless bit of kit but that’s down to Lenovo not LD. said Lenovo failed and daughter needed AB urgent replacement. Grabbed a Grade A2 refurbished on Thursday after having spoken to the team - paid less than £200 so that daughter can finish her degree. Tech advised to go for A1 or A2 100% and so I picked up a £690 laptop (in 2021) for £190. 6 month warranty. Easy.”

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Posted 3 years ago

“Excellent price. Easy to order. Arrived the next day even though I didn't pay for it (selected 3-5 working days on checkout). All good so far.”

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Posted 3 years ago

“Prompt service and quick delivery, fantastic range of goods and good prices too, had a query for which I phoned, the girl who took the call was so quick and efficient. Would have no hesitation in recommending Laptops Direct and I would certainly use this company again. Thank you Laptops Direct.”

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Posted 3 years ago

“I continue to purchase from them because of the good service and customer assistance.”

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Posted 3 years ago

“Excellent customer service nothing too much for them”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,169 reviews