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Leisure Outlet Reviews

1.4 Rating 144 Reviews
10 %
of reviewers recommend Leisure Outlet
1.4
Based on 144 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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Leisure Outlet 1 star review on 8th August 2021
George Muir
Leisure Outlet 1 star review on 5th August 2021
Suzanne
Leisure Outlet 1 star review on 5th August 2021
Suzanne
Leisure Outlet 1 star review on 12th August 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
Missing items from order stated they were coming to collect and never arrived. Shocking customer service.
Helpful Report
Posted 6 years ago
I ordered an indicated in-stock item online and received an order confirmation by email, then nothing. After a couple of weeks I chased up delivery to learn that the item is no longer available, my order had been cancelled and refunded, but I had not been informed of this either by email or telephone. They dumped my order and didn't even bother to inform me.
Helpful Report
Posted 6 years ago
Awful Service, Wrong Product delivered twice, rang to complain and got told they cant do anything until they have spoken to there supplier, waited for 2 days and rang them several times and they still couldnt confirm when the correct product would be sent, My contract of purchase was with Leisure Direct not there supplier and therefore they should have replaced my incorrect product immediately - Over a week after returning item still no refund, Ring numberous times and get told they will call me back, 24 hours later no call back so i have to call them again!! Avoid this company at all costs!!
Helpful Report
Posted 6 years ago
Excellent customer service, who we contacted to advise on sixe of item we wanted. Good price and speedy service.
Helpful Report
Posted 7 years ago
Leisure Outlet is rated 1.4 based on 144 reviews