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Leisure Outlet Reviews

1.4 Rating 144 Reviews

10 %

of reviewers recommend Leisure Outlet

Company Reviews

1.4

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Leisure Outlet 1 star review on 8th August 2021

Leisure Outlet 1 star review on 5th August 2021

Leisure Outlet 1 star review on 5th August 2021

Leisure Outlet 1 star review on 12th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, please do read all the google reviews as they are appalling and recent reviews. They sent me a kayak with half of it missing. I emailed and attempted to call several times with no response. I have now just waited 55 minutes on their live chat to be told just as I am number 1 in the queue that 'No agents are available so leave an email'! Their products are terrible and their customer service outrageous. They should not be allowed to continue trading. They continue to take money from people knowing they dont either have the stock or they have stock that you simply cannot use as in such disrepair or half of it.”

Posted 3 years ago

“AVOID. Never received parcel of my bike and now they are ignoring me. I have reported fraud to the bank and waiting for a refund that way. AVOID AVOI AVOID!”

Posted 3 years ago

“I paid for the bike and the locker. After 4 weeks of the delay I received only the locker. There is no way to contact them. However, they still accept new payments. I will wait another few days and will report them to the police if the bike won't arrive. Avoid them!”

Posted 3 years ago

“Company has collapsed - Extraordinary chaos - only payment processing seems to be working - police and trading standards notified Any company that closes its phone lines, shuts down its social media, makes its customers wait in a virtual queue for online chat for 30, 40 minutes and then once they reach the head of the queue tell them there are no agents simply shouldn't be trading. You should not be selling if you cannot function properly. Avoid this company! ANYONE WHO ORDERS FROM THIS COMPANY WITH THE WARNINGS YOU HAVE HAD FROM THOSE OF US WHO HAVE LOST MONEY MUST BE CRAZY! THEY ARE PUMPING OUT FAKE POSITIVE REVIEWS OFTEN FEATURING THE WORDS "Excellent Service" BUT THERE IS NO SERVICE .. They have gone and our money has gone - police informed, trading standards informed.”

Posted 3 years ago

“I had ordered XR gents mountain bike nearly three weeks ago. saying that it will arrive within 5 working days no show. Receive another email 1st May saying delivery had receive in their warehouse and leaves after 2,3 days outside the delivery date but no show.Again i have received another email 11th May saying shipment has been delayed and will arrive by 15th may. still No show. I still haven't got my delivery but now i would, like to ask my full refund £143.99. I completely understand that you are busier than normal and things won't be resolved as quickly but at given time delivery date is terrible. I wish i had read the reviews before i ordered.”

Posted 4 years ago

“Absolutely dreadful outfit. Took the money for a bike several weeks ago & despite repeated chasers + being told it is on its way, today I get an email of whoops processed in error, no red ones in stock & would I like a pink one? £230+ paid and you know what I'd quite like the colour I ordered! Having sat on my money for several weeks and hugely inconvenienced me, I have demanded a full refund. Let's hope they respond quickly to that request. Absolutely dreadful - we may be in a pandemic but there is no excuse for poor customer service and taking money from people under a false pretence. Steer well clear! Wish I'd read other reviews before I purchased....lesson for the future!!”

Posted 4 years ago

“As below I also ordered a bike and a helmet for my daughters birthday at the start of April. Bike arrived damaged and helmet was nowhere to be seen! I contacted them and they advised that they will send out another helmet; this still did not arrive. I have since contacted them again several times and finally got a £10 refund for the bike but still no helmet so my daughter can’t even ride it anyway. They take forever to respond to your emails and are very unhelpful. I am now purchasing a helmet elsewhere! DO NOT buy from here!”

Posted 4 years ago

“This is a terrible company been waiting over 3 weeks for moutain bike and still no idea when it is going to arrive so not buy anything from this place have had no response from emails”

Posted 4 years ago

“Ordered a bike. Took a long time to arrive. Then arrived so damaged it was unusable. Contacted them ...was ignored! Informed them I was going to take things further and miraculously they suddenly acknowledged my email. Then they offered compensation (not stating how much!). I said I wasn't interested and wanted a return and refund. Ignored again. NEVER, ever buy from them - so appalled!”

Posted 4 years ago

“Ordered a table 60x100 to do a jigsaw on. They sent me a table 52x37. Now not answering phones and emails. Really upset as I am a vulnerable person and not able to go out to return the wrong item. I wish I had read the reviews before I ordered. I just want a refund now as I don't trust them, there are a lot of bad reviews. This has caused me a lot of stress.”

Posted 4 years ago

“I wish I’d never ordered from them. I ordered a bike from them nearly 2 weeks & never heard anything. I went to Paypal to get the money back & was told it was preorder, not told this at the time. Now I’ve been told the seller doesn’t make them anymore & they can refund me but I’ve read how bad they’re at refunded, so I’ve had to escalate the case.”

Posted 4 years ago

“Ordered portable washing machine 3-5 day delivery, week later no show, took 2 days to contact, auto reply e-mails, phone saying closed. Eventually a contact , item out of stock will be with me in 5 days, still no show. Again told would be with me in 5 days. Still out of stock but still being advertised for sale on their website. Now trying to get my money back. Terrible service, dishonest people.”

Posted 4 years ago

“I ordered a bike track pump at a very competitive discounted price. It was delivered in three days at a time when online shopping deliveries are being delayed left right and centre. Well done Leisure Outlet and Hermes- a greatcteam”

Posted 4 years ago

“Awful service. Ordered a lamp 2 weeks ago, it said it was dispatched on the same day - amazing I thought! Until the parcel never turned up. Delivery driver claimed that the recipient signed for it (it was being delivered for the CEO of our company to our business address - he is never here) and before 9am so we were not open. The signature was forged. After a week of chasing they are claiming to have delivered to another business down the road and a lady called sue signed - there is no sue at that business. I am now still without the product as well as without an answer - £80 for a lamp that has never turned up. If this isn't resolved by 5pm today I will be launching my own investigation. No offer of a refund / new product being sent out to us yet either! Disgraceful .”

Posted 4 years ago

“DO NOT TRUST DO NOT TRUST. Like a few others on these reviews, I purchased a few items. Paid extra for a Saturday delivery. No show. Was assured it would arrive Sunday. No show. I am now waiting an extra week for a fairly cheap bike. When asked for compensation, they would only offer £10 for my inconvenience. I wish I had read other reviews on Google before purchasing.”

Posted 4 years ago

“Brought a outlet leisure event Elan 280 ex display model which had no pump. Received pump from one phone call to Dan by next day post. Thank you Dan. Keep up the good work. Will come back to Leisure Outlet to make other purchases. Regards Marie and Tony”

Posted 4 years ago

“Ordered two Micro Tall Chairs, which three people including my strong son, could not erect. The canvas simply would not go over the frame. We were told that it could not be considered a fault, the chairs are easy to erect and we would have to arrange and pay for return postage! Dan was very unhelpful, unsympathetic and distrustful. Appalling customer service, would never use again.”

Posted 4 years ago

“Brilliant service, helpful staff and superfast delivery. Highly recommend.”

Posted 4 years ago

“Bought a bike they advertised as being in stock only to be told its a mistake and they have no stock. It, s been a real struggle to get my £300 refunded and they don't seem that bothered about it. Very poor business practice.”

Posted 4 years ago

“Ordered an Outdoor revolutions awning from them at the NEC show, took months to arrive and when it did we had been miss advised as to which height we required. They didn't have the correct one in stock took 2 weeks to get it collected for refund and then took 2 months to get our money back, we even contacted Outdoor revolutions directly who did nothing to help. Again would give minus stars but can't, would never use this company ever again and wouldn't recommend them either.”

Posted 4 years ago

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Leisure Outlet is rated 1.4 based on 144 reviews