“2 minutes ago
Abysmal company. Still trying to get the balance of my outstanding order from the 18th May. They don't know what they are doing or what they have sent. Apologised and told me they will send the outstanding item but received nothing. Will never buy from them again.”
“I so wish I had read the reviews prior to purchase.
It ordered was showing In stock, ordered, email confirmation 3-5 days delivery. 3+ weeks and still no delivery, they Initially responded to emails even allowing me the NHS 10% discount, apologised for delays and it was on its way and still nothing. In effect robbed me of £126, for an item I needed to go away with for a couple of days, made them aware of this and still nothing, now they aren’t responding to my emails.
Shocking, robbing and cant understand it at all. If they can’t deliver be respectful and refund. Following it up with amazon pay for a refund, will take to small claims if needed, they really shouldn’t get away with this.”
“DO NOT BUY FROM THIS COMPANY
Purchased bicycles in May. Bicycle went missing and blamed on courier. Then incorrect bicycle delivered. Collected for refund and no such refund has taken place. They now have both the bicycles and my money!!! A small fortune.
Will not respond to correspondence.”
“Same as everyone else, out of pocket and no way to speak to anyone.. absolutely mind blowing how this company are able to trade. Spent a small fortune and they have ruined my summer.. not fit for purpose”
“All the same as the rest , lies ,lies lies . They need closing down for trading fraudulently .
I am now in communication with Amazon pay to understand how they can work with this dubious organisation as well as securing a refund.
The final straw was sending me an advice note for 6 items when DHL delivered 4 and confirmed they collected 4.”
“AVOID, AVOID, AVOID!!! Ordered in the first week of June and still no sign of our item over a month later. They say they’ve tried to deliver, no you haven’t, I’ve been here every single day. Now they say they have had to order more stock. I think we’re at the point of having to go to trading standards. Won’t go near Leisure Outlet again and would warn anybody else thinking of buying anything from them. Want a refund but radio silence.”
“Do not purchase from this company. Blames courier company for "lost" order. Incorrect order then delivered. 4 weeks of request for resolution and no resolution forth coming. Have requested refund and have had no response. Dont bother calling, they dont answer and emails go unanswered for days.”
“Don't order from this website.
Orders are being taken when stock is unavailable, fake tracking numbers provided, and customers told that the fault lies with the courier, and delays are due to Covid-19.”
“Been waiting 3 weeks for a bike that never arrived, only to be told today after contacting them for a second time that it has still not been dispatched and repeated the same story as last time. Not impressed and have now requested a refund. A bit worried as other reviews show people have been waiting over a month for a confirmation, and I still want to order my son another bike that actually arrives”
“If I could it would be no stars whatsoever! Absolutely rubbish customer relations and service. My order was acknowledged and despatched, apparently, but to date has never arrived. Don’t bother calling as they don’t answer. Online assistant only use if you have plenty of time to waste. I’ve lost count of the emails I’ve sent, yes you get an auto reply quickly, but god forbid a human contacted you to help. The few responses I have had were contradictory, No goods, no refund, nothing! 'IF' and that’s a big if, a person from leisure Outlet reads this, could you please, please tell me what on earth is going on? Order ref Consignment: 1827483995403340”
“Extremely poor communication. I bought an expensive item off them 9 days ago, I still haven't received any details on when it might arrive. Yet, they managed to take my money alright.
They wont take calls, respond on twitter and arent responding to emails. Imm starting to think they are a scam.”
“Abomination. Received an item with missing parts making the product unusable. Took me 2 months of calls and emails to get the item collected. Finally was collected 26 May. However still received NO refund and can not contact the company. They do not respond to emails or their contact form requests and you cannot call them. It’s absolutely disgusting. Please please don’t buy from this company. I am waiting for a refund of £125. Companies should not be allowed to conduct business like this.”
“I know there are a lot of bad reviews but my experience they couldn't be any better, ordered a bike on pre order and it was delivered earlier than promised and is a lovely bike”
“Appalling Customer Service!
Purchased a number of items on 29th February. Out of 5 items purchased, 1 was incorrectly delivered. As of the 1st June, and countless emails and calls, they have still failed to collect and replace the item. Now they are using live chat only and will not take the call. So, good prices, but appalling customer service if they make a mistake. Won't be using again.”
“Leisure outlet are a bunch of thieves stay clear I bought a bike for £271.98 to get me to work during covid 19v so I didnt have to travel by bus to my local hospital where I work. The bike wasnt the one I ordered when it arrived it was damaged and faulty after numerous phone calls 15 emails 4 weeks later they promised to send a currier to pick my bike and give me a refund. They lied. I have now served them with a court summons and I'm now left with no useable bike no refund and no funds to buy a new bike. Your a disgrace. Take down your post about support the NHS”
“I have been lied to several times over the past 2-3months about my order. Refusing to refund my money and refusing to send my order. I feel like I have been robbed.”
“They ignore you for weeks on end. Then I contacted PayPal and amazingly had a response in a matter of hours. Do not hand your cash over, I think they run from overseas nothing in the U.K. trading standards need to step in!!!! Terrible organisation”
“Avoid
Order. 11. Days ago ..... stilll no items received . So I contact amazon to get my money back.
Just ordered same item from another online retailer .20th May 1230pm Arrived today 22nd at 10am .
And the say they are having problems with deliveries ...
Stay away go elsewhere ...
they can’t even reply to emails. Even though they say give us 4 days to reply ... trust me they don’t ......
You can’t contact by phone
You can’t contact by chat ....
They advertised items as IN STOCK when they are not In stock ...
Contact your bank and start the recovery process.
Never ever again..... worst online retailer I have every dealt with”
