Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,066 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Metrics

Info

4.3

Based on 1,066 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Truck Outfitters:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledgeable Sales person. Customer safety shown as a priority. Trailer was available when stated.”

Helpful Report

(228) - Posted 5 years ago

Charlie, thank you for this review! Leonard has been in business for nearly 60 years, and customer service has always been our top priority! We offer the best sheds, trailers, and truck accessories in the business! Great things are happening at Leonard!

Posted 5 years ago

“I order a truck bed Cap for my 2019 Ram 1500 came in on time, good color Match and a good job on the install. Yes, I will buy here again!”

Helpful Report

(658) - Posted 5 years ago

Willie, thank you for this 5-star review! Leonard has been in business for nearly 60 years, and customer service has always been our top priority! We offer the best sheds, trailers, and truck accessories in the business! Great things are happening at Leonard!

Posted 5 years ago

“Great salesman and great product, Without his help I would have bought a trailer with a high tongue jack the would have hit my tailgate on my new truck. Thanks for the advice!”

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(230) - Posted 5 years ago

Terry, thank you for this 5-star review! Leonard has been in business for nearly 60 years, and customer service has always been our top priority! We offer the best sheds, trailers, and truck accessories in the business! Great things are happening at Leonard!

Posted 5 years ago

“My experience with Leonard's Truck Accessories was Great! I have 2020 Chevy Truck and wanted a trunk cover. They did an Excellent job with color matching and installation (it didn't take long). I am VERY pleased and would recommend them to everyone. Their service is Outstanding. "Thank YOU".”

Helpful Report

(234) - Posted 5 years ago

Robert, thank you for this 5-star review! Leonard has been in business for nearly 60 years, and customer service has always been our top priority! We offer the best sheds, trailers, and truck accessories in the business! Great things are happening at Leonard!

Posted 5 years ago

“the experience was pleasant. however, our trailer jack is missing a foot.”

Helpful Report

(118) - Posted 5 years ago

“was very pleased with sales person (Adam) and they delivered our shed on time and positioned it nicely. Adam came out a couple days later to see for himself and scheduled repairman to come out and make adjustments on door and replaced a couple of siding pieces. all is good and we are happy.”

Helpful Report

(237) - Posted 5 years ago

“I ordered a very expensive Leer truck cap with many options. The product I received was dirty but in overall good shape. The install did not go as planned, I have been there twice to get cap installed and i am still waiting for someone to finish the wiring on the rear glass that lets the remote keyless entry control the lock on the back glass. My only other comment is the truck cap should have been cleaned prior to the original install. It was very dirty from transport. They guys at the store were very nice but my rear glass still doesn't work off the remote.”

Helpful Report

(659) - Posted 5 years ago

“The Cover I purchased was not installed Properly. You Need A Mobile Unit. Now I need to drive Several Hours on something you did Wrong. You should Implement 200 % Accountability. Not Happy at all on this 900.00 Leer Cover. Bob 443 989 8737”

Helpful Report

(238) - Posted 5 years ago

“I purchased a camper cover for new truck and am very pleased with it and the service at dealer.”

Helpful Report

(663) - Posted 5 years ago

“Leonard Truck Accessories on exit 7 was great to work with and they did amazing job on 2019 Chevrolet Colorado. (Putting a cover on back and side steps) Thanks for job well done.”

Helpful Report

(663) - Posted 5 years ago

“The products are great. I recently had the misfortune of coming to pick up my truck with my new cover. As I excitedly looked at it, I noticed a big scratch. I preceded to go in, and talk to Tammy about it, and she was amazing. Her quote no problem, we will get another one ordered for you!! A week later I had my new cover and very happy. Thank you Tammy!!”

Helpful Report

(105) - Posted 5 years ago

“Carry on trailers are junk. Dealer said was ready to pick up but when I got there had not even started to put wheels on. Spent have a day waiting. Trailer had big dent in fender and dealer had attitude that it was on sale did not seem like a big deal for they. Trailer welds looked like twelve year old welded it. Light wiring was came loose in two places the time I got home across town. Sharp areas bad enough to cut you. I will never deal with Leonard or Carry on Trailers again. Leonard made me feel like they were doing me a favor selling me a trailer at a sale price that was damaged.”

Helpful Report

(122) - Posted 5 years ago

“Not the cheapest by far, but everything they sell is the best quality”

Helpful Report

(122) - Posted 5 years ago

“I hate to write a poor report. Unfortunately I have not been able to get my storage shed re-leveled. Over the last four months the back end has settled and I can no longer open the side door. I have called the Manassas store at least five times over the past two months. The person who originally installed the shed can not come because his wife unfortunately has Covid-19. No else is available from the store because they are short handed and they don't have the correct lifting jack. I am very concerned the side door will be permanently compressed and damaged. It is out of level by at least a half an inch to an inch. Thank you for your help.”

Helpful Report

(658) - Posted 5 years ago

“Michael J. Pack I purchased a cap serial # (5154940from) your store located at 2955 Hwy 70 se Newton Nc 28658 on 1/15/2020. It was installed on 2/7/2020 and i was back two days at the intall shop two days later, The removable front sliding window leaked along with the tailgate seal. The removable front sliding window design explained from the sales rep (BUC001)is improperly designed not allowing water to drain, instead water overruns the track and leaks inside witch is causing the interior headliner to become saturated and leaking inside of the bed, a new rear window has been ordered along with a new tailgate seal. Pictures were taken and sent to your engineering dept I was told. I returned to the install shop around 3/19/2020 a new window came in along with a tailgate seal, the tailgate seal was installed but the new window that was shipped was incorrect, so again another window was ordered, before leaving I discussed just returning the cap until fixed properly or receiving a full refund .I have not heard from the install center since, I reached out to them during the first week in May but I have not received a call back I understand the pandemic we are facing right now. In the meantime with the leaking and warmer temperatures we are starting to grow MOLD. How do we deal with this now? I would like to hear from yourself on behalf of this matter, I can be reached at 828 757 5664, Rick or Windy.”

Helpful Report

(114) - Posted 5 years ago

“Great customer service quality product recommend them for all your accessory needs”

Helpful Report

(110) - Posted 5 years ago

“No issues. Trailer delivered on time as promised. All accessories added and work great.”

Helpful Report

(451) - Posted 5 years ago

“I purchased the Chicken Coup only by photos. The delivery was excellent and the setup guy was kind, helpful, and was responsible in putting coup where I wanted it and leveling it up. The quality of the craftsmanship and construction of the coup was poor. At delivery I noticed the egg access top was crooked and not lining up which left cracks in top area leaving the inside exposed. The delivery guy took his drill and took loose the hinges and re-aligned the top and corrected it. All the other problems with the coup, I had to fix myself after discovering them. The hardware cloth on the two front doors were over hanging the inside window trims creating very many little sharp pieces of metal that would have sliced my chickens wide open if they happened to fly into the windows. I had to take them off and re-cut for a proper fit and re-mount them on the inside, both of them. While I was doing that I noticed full length nails that were suppose to have been nailed into the window 2x2's holding the outside boards on were missed inside and the nails were fully exposed and could again slice my chickens wide open, there were 4 of those. I had to remove them by pulling on them and wiggling them and pulling the nails head and all inside the interior instead of pushing them out and damaging the outside paint. After finding these I ran my fingers on the inside edges of all the interior framing and found many exposed nail points that I had to take a hammer with a blunt end to bang the points at an angle to flatten those dangerous exposed sharp points, there were probably 20 of those I found all over the interior. On the inside of the Large access door one of the screws used to mount the hinges to the door was way too long for where it was mounted and again exposed the screw sharp point to the interior of the coup. I had to replace three of those with a proper size screws. One of the Vent doors hardware was improperly installed and was binding and hard to open and close, which again I had to remove and fix for proper operation. Many of the air nail gun U-nails were not flush with the wood and I had to hammer them down. The chicken egg boxes will not last from the materials used to construct them, which I know I will have to eventually fix and correct. The coup was obviously put together without care and a person that did not care about the quality of the product. The overall design I believe could be better. There is no venting of the inside of the coup with out opening the large front doors which are either fully open or fully closed. The inside of the doors are made with plywood, which will swell and rot if gotten wet and is not painted, but no other choice available to vent the interior, should have been made with the same exterior boards. There is no way to get light into the interior without opening the same doors. So, not really happy with purchase and should have paid a little more for the others I saw which had better designs. I guess you guys must have just made these without much thought and I happen be the one getting a poor design and have to tell you how it should be and your future buyers will get the benefit of a better product.”

Helpful Report

(102) - Posted 5 years ago

“The top for my F150 was installed as promised and works exactly like it is supposed to. I really like the tri-fold feature of the top as this allow me to adjust the size of the opening”

Helpful Report

(122) - Posted 5 years ago

“Great price, great service. Went to look for a trailer, ended up buying one.”

Helpful Report

(659) - Posted 5 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,066 reviews