Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,071 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Metrics

Info

4.3

Based on 1,071 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Truck Outfitters:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

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“Great customer service quality product recommend them for all your accessory needs”

Helpful Report

(110) - Posted 5 years ago

“No issues. Trailer delivered on time as promised. All accessories added and work great.”

Helpful Report

(451) - Posted 5 years ago

“I purchased the Chicken Coup only by photos. The delivery was excellent and the setup guy was kind, helpful, and was responsible in putting coup where I wanted it and leveling it up. The quality of the craftsmanship and construction of the coup was poor. At delivery I noticed the egg access top was crooked and not lining up which left cracks in top area leaving the inside exposed. The delivery guy took his drill and took loose the hinges and re-aligned the top and corrected it. All the other problems with the coup, I had to fix myself after discovering them. The hardware cloth on the two front doors were over hanging the inside window trims creating very many little sharp pieces of metal that would have sliced my chickens wide open if they happened to fly into the windows. I had to take them off and re-cut for a proper fit and re-mount them on the inside, both of them. While I was doing that I noticed full length nails that were suppose to have been nailed into the window 2x2's holding the outside boards on were missed inside and the nails were fully exposed and could again slice my chickens wide open, there were 4 of those. I had to remove them by pulling on them and wiggling them and pulling the nails head and all inside the interior instead of pushing them out and damaging the outside paint. After finding these I ran my fingers on the inside edges of all the interior framing and found many exposed nail points that I had to take a hammer with a blunt end to bang the points at an angle to flatten those dangerous exposed sharp points, there were probably 20 of those I found all over the interior. On the inside of the Large access door one of the screws used to mount the hinges to the door was way too long for where it was mounted and again exposed the screw sharp point to the interior of the coup. I had to replace three of those with a proper size screws. One of the Vent doors hardware was improperly installed and was binding and hard to open and close, which again I had to remove and fix for proper operation. Many of the air nail gun U-nails were not flush with the wood and I had to hammer them down. The chicken egg boxes will not last from the materials used to construct them, which I know I will have to eventually fix and correct. The coup was obviously put together without care and a person that did not care about the quality of the product. The overall design I believe could be better. There is no venting of the inside of the coup with out opening the large front doors which are either fully open or fully closed. The inside of the doors are made with plywood, which will swell and rot if gotten wet and is not painted, but no other choice available to vent the interior, should have been made with the same exterior boards. There is no way to get light into the interior without opening the same doors. So, not really happy with purchase and should have paid a little more for the others I saw which had better designs. I guess you guys must have just made these without much thought and I happen be the one getting a poor design and have to tell you how it should be and your future buyers will get the benefit of a better product.”

Helpful Report

(102) - Posted 5 years ago

“The top for my F150 was installed as promised and works exactly like it is supposed to. I really like the tri-fold feature of the top as this allow me to adjust the size of the opening”

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(122) - Posted 5 years ago

“Great price, great service. Went to look for a trailer, ended up buying one.”

Helpful Report

(659) - Posted 5 years ago

“I was very disappointed in my experience. I purchased a specific truck cover that had a rebate sign attached to it and was told I would get a rebate which influenced my decision. The company said that my cover did not qualify and the store told me there was nothing they could do about it. I also purchased a bull bar and was told I could mount a winch on it and after installation I requested a winch and was told that was not an option. I asked to return it and they scheduled me to drop off my truck but after leaving they called and offered me a 200 credit on my Lendmark account which 2 months later is still not applied. At the same time, I purchased a light bar and after they installed it the brake light did not light up and they said they would replace it with another one which is now mounted crooked. I really thought with over 55 years of truck accessories experience that Leonard would be a good company to do business with. I was terribly mistaken, and have yet to receive a return phone call about the credit to my account or any kind of resolution for the multiple misleading tactics which influenced my decision to make the purchases I did. If the staff had been honest, or knowledgeable, upfront I could have made a better informed decision at the appropriate time and saved much grief and regret for choosing Leonard. Hopefully something positive will happen soon and I will not have to speak so negatively of them every time someone asks me about my truck. Clayton Ballard 704 526 8829”

Helpful Report

(118) - Posted 5 years ago

“Great service and installation of the truck bed cover.”

Helpful Report

(661) - Posted 5 years ago

“Great service from beginning to end. Highly recommend Leonard to all! Thank you.”

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(110) - Posted 5 years ago

“We purchased about 20 Leonard buildings for our storage business. We were very impressed with the construction and quality of each building. We will be purchasing more buildings in the future.”

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(119) - Posted 5 years ago

“Heat Needed in Showroom.”

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(660) - Posted 5 years ago

“the bed cover I purchased is awesome and I'm very pleased with it”

Helpful Report

(238) - Posted 5 years ago

“Overall service was very good. Interaction with sales personnel was very pleasant and were very helpful. Had some minor leakage past the seal on the truck cap following the initial installation. Took the truck back and the cap was reset on the seal and no further leakage. Very satisfied with the service and treatment.”

Helpful Report

(235) - Posted 5 years ago

“Everyone I encounter was so helpful, professional and patient!!”

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(121) - Posted 5 years ago

“Leonard's is the best place to get truck accessories. These guys have anything you want for just about any model, and prices are reasonable. Don and his crew in the James City location are very helpful and knowledgeable about their products. Highly recommended.”

Helpful Report

(115) - Posted 5 years ago

“We love our 4’x4’ Chicken Coop... perfect size for our 7 Laying Hens. It’s well built and the salesman in Columbia SC was very helpful. We are hoping to upgrade to the bigger coop next year. Thanks for the great product!!!”

Helpful Report

(234) - Posted 5 years ago

“Very good customer service. Salesmen help me choose exactly what I needed. And at a good price.”

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(228) - Posted 5 years ago

“Quick, attentive, polite and knowledgeable. Can’t ask for more than that. Would definitely shop there again.”

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(124) - Posted 5 years ago

“Great people, great service.”

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(115) - Posted 5 years ago

“Pretty average place in florence to by trailer from”

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(235) - Posted 5 years ago

“I appreciate that I was shown how to operate the bed cover and they answered all my questions before I left.”

Helpful Report

(234) - Posted 5 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,071 reviews