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Leon Cycle Australia and New Zealand Reviews

4.5 Rating 798 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 798 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 6th February 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

Leon Cycle Australia and New Zealand 5 star review on 13th July 2023

99

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine - overall experience let down by choice of poor courier contractor resulting in delayed delivery - Sendle/Couriers Please - disapointing.”

Posted 1 month ago

“Very easy to deal with”

Posted 1 month ago

“The part arrived quickly and it fixed the problem. It is a pitty the problem arrose in the first place requiring the purchase of the part.”

Posted 1 month ago

“Very prompt service and very happy with our new folding bikes.”

Posted 1 month ago

“Great service and a good product”

Posted 1 month ago

“Excellent service! The person on the end of the whatsapp chat helped my find the right part, sent me links on how to install them and was funny along the way. My Moscow Plus is humming again! Thanks.”

Posted 1 month ago

“The service was absolutely excellent, it can’t be better than that.”

Posted 1 month ago

“Bike was well packed. No instruction manual but one phone call and all was sorted.”

Posted 1 month ago

“Very good customer support. I was helped with the items I wanted to buy and it arrived quite soon. Thank you!”

Posted 1 month ago

“My first e-bike at 62 years of age. It's fantastic! Good price for great fun.”

Posted 1 month ago

“Very helpful. Great advice. My battery arrived quickly after I ordered it. Shane was great support when I called and asked for advice.”

Posted 1 month ago

“Learning use my legs again after hit by car, they fast tracked my order no extra fee, few businesses actually care like Leone these days. Thank you Leone cycles”

Posted 2 months ago

“Fantastic service. Helped me diagnose the issue and supplied the part of holding battery. Well done.”

Posted 2 months ago

“The website is user friendly the purchasing process is seamless and it arrived very quickly very happy.”

Posted 2 months ago

“Very good purchase price for small part. $12 to ship a 20g piece of wiring is just not right. It costs $9 for me to have a 16kg case of wine shipped from Melbourne to Adelaide.”

Posted 2 months ago

“I’m very satisfied.”

Posted 2 months ago

“Excellent service, great bike.”

Posted 2 months ago

“Easy site to navigate, part ordered arrived in 2 days, very happy with my experiencewith this purchase.”

Posted 2 months ago

“I have no idea where my bike is and neither do you. One lot of information found on a tracking number shows an estimated delivery date 18/1 another message says 24/1. It has not arrived and the tracking document shows it has not left Melbourne. Neither you or your transporter currently have any idea where it is. This experience is a very good example of the inherent pitfalls in dealing over the internet as opposed to dealing locally. I am not in a huge hurry to get the bike but I would like to know where it is and if I am going to receive a bike. There has been a number of scam emails received by myself regarding the transport which I have not responded to. With these scam emails and the bike missing in action it is hard to write a good review. I have plenty more to say but at this stage trust that you will find it quickly so that my order can be fulfilled. I live in a rural area and have requested delivery to my daughters place. Aimee Young is my daughter. I am the purchaser. You have sent this to her on my email number ? I would like to revise this Survey if and when I receive the item and would ask you to take some swift action to reinstate my confidence and let me know where the bike is. I have submitted this report as Aimee as this is who it is addressed to but it should come from myself as the purchaser”

Posted 2 months ago

“Great company to deal with. Only a phone call away , very helpful and obliging.”

Posted 3 months ago

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Leon Cycle Australia and New Zealand is rated 4.5 based on 798 reviews