Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 911 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality bikes at a great price. We purchased an ET-CYCLE F720 48V 15Ah, 720Wh [Matt Black]. We received bonus accessories such as an alarm for the bike, helmet, bike lock and a free service for the first year.”

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Posted 3 years ago

“Great to deal with highly recommend if u looking for a bike”

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Posted 3 years ago

“I ordered some parts over one month ago and have still not received them? The shipping company could not locate a major university address and then quietly returned my shipment to the distributor without informing me. Essentially, I had to chase up the shipping company and then email Leon Cycles who then informed me I should chase it up with the shipping company. Confusing and disorganided. Over one month to get a delivery from Melbourne to Sydney and still waiting...”

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Posted 3 years ago

“Great service. The rear pack rack arrived within a few days”

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Posted 3 years ago

“I ordered a bike rack for my bike for the Moscow Electric bike. The checkout would not allow me to add delivery address which was a post office collection. I emailed them immediately to amend my order and add delivery address and acknowledge it. Of course I heard nothing and it was delivered to my home address and just left by the front door in a tacky old box. When I opened the box, there was no invoice, instructions (not that they are really needed) and most importantly no screws to attach it to my bike! Now have to go to a hardware store to try and buy the right sized screws… At the price they charged, not good enough”

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Posted 3 years ago

“I’m happy with the bike but it was assembled poorly by the guys in the shop. Gears were not adjusted, and were rough to change. There’s something not right with the brakes they are rough. When I accelerate, the electric motor now has a vibration. The suspension doesn’t lock. The bike only has 32km on it and I have to take it back. Disappointed!”

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Posted 3 years ago

“It was easy and the manager was awesome to get me a good package. 4 stars because the gears were not aligned correctly and I had to get it serviced elsewhere”

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Posted 3 years ago

“Have just received my NCM Milano Plus. Was easy to assemble. Great to ride. Quality at a reasonable price. Some hiccups in the delivery process. No tracking from pickup in Melbourne. Some days in limbo caused me anxiety. Eventually tracking started. I didn't know if bike was in Victoria or WA. Then bingo tracking showed in Perth and loaded for delivery. I realize between covid and heavy workloads freight delays can happen but proper tracking from pickup at Leon would have saved me much anxiety. Heavy duty box was split open but no damage. I am enjoying this great bike.”

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Posted 3 years ago

“I installed the DAS offroad kit and is not performing as I had expected. The throttle gives some drive without pedaling but the assistance drop of around 25km/h, no improvement on standard. As there were no install instructions so unsure if I missed something. I would appreciate someone to contact me to discuss. Cheers Adam. 0411155198.”

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Posted 3 years ago

“Easy to deal with, great bike, but delivery bit slow and tracking does not work had to make phone calls to track, otherwise very happy.”

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Posted 3 years ago

“Happy with the bikes”

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Posted 3 years ago

“Smooth transaction and delivery”

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Posted 3 years ago

“Bike arrived, goes great”

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Posted 3 years ago

“Very pleased with Leoncycle products and service..”

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Posted 3 years ago

“Purchased a Moscow Plus off road kit from Leon cycle and was very happy to receive it within a week of ordering online. The installation was very easy and have had no issue with it so far. Happy to do business with them again in future as my experience was very great!”

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Posted 3 years ago

“I bought an electric bike and the staff were very informative and helpful. I’ve just had the same positive experience again when buying a small replacement part. Plus I’m very happy with my bike, which I’ve had for 12 months. It’s proven to be great value for the price.”

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Posted 3 years ago

“Slight problem with Battery but Leon Cycles help with a replacement and off n riding”

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Posted 3 years ago

“Bike was ordered and delivered with no fuss. The bike was easy to put together however the gears need a lot of adjustment. Not a bike technician so was a little frustrating and still don't have it right.”

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Posted 3 years ago

“Hi all, we ordered 2 e bikes on line. NCM Milano & Moscow. By ordering 2 bikes we got a 10% discount. The bikes were delivered in 7 working days and we are very happy with our 1st e bikes. We only use them for mostly pathways and some dirt tracks which is fine for what we need. Battery life is excellent, and the bikes were easy to assemble out the box. So highly recommend.”

Leon Cycle Australia and New Zealand 5 star review on 10th November 2021

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Posted 3 years ago

“The bikes are bloody ORSM! Tracking of delivery could be improved.”

Leon Cycle Australia and New Zealand 5 star review on 6th November 2021

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 911 reviews