Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 913 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after sales service solved a problem with a minimum of fuss. top shelf service thanks.”

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Posted 3 years ago

“Excellent service great quality fast delivery and I love my new e-bike”

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Posted 3 years ago

“I ordered my Controller on 19 Sep and I should receive it on 22 Sep. Today is 7 October. I know there are some delays because of covid 19 but 16 days delay??? Please investigate my order 18INV17689. My bike is out of service for three weeks now.”

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Posted 3 years ago

“We bought a Milano Trekking E-Bike from Leoncycle. Absolutely love it.”

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Posted 3 years ago

“The purchase went well. I did a click and collect. The staff were very helpful.”

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Posted 3 years ago

“There was a slight problem at first but that was fixed in a professional manna, in the end it was all sorted with help from Shane.”

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Posted 3 years ago

“Great product thank you.”

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Posted 3 years ago

“Good product and super fast delivery!”

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Posted 3 years ago

“Excellent service and bike dispatched promptly, delivery was slow but that's not Leon cycles fault. Bike is of really high quality.”

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Posted 3 years ago

“Hi Thanks for the Das-Kit controller. fitted perfectly on my bike. Web site was easy to navigate.”

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Posted 3 years ago

“prompt, helpful and responsive”

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Posted 3 years ago

“Good quality bike, great for excercize and commuting!”

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Posted 3 years ago

“Purchased an NCM Moscow 29" 48V, in Sep 2020. However around Mar 2021 started to eperience an intermittent fault with the Daskit L7 display turning off, grinding noises from back wheel and by Aug 2021 the no electrics. In Sep 2021 contacted Leon who pointed out the bike was covered under Leon's 12mth warranty and provided a choice of authorised dealers for repairs in my area. Within 6 business days the fault was diagnosed, parts despatched, (controller, cables, motor) and installed The bike performs better now than when originally purchased. Shout out to Leon cycles Melbourne and Brisbane Bike Rental for standing by their 12mth warranty and providibg excellent after sales customer service. As a consequence have since replaced the Daskit L7 display with an off-road C7 display to unlock speed and power settings.”

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Posted 3 years ago

“Purchased 2 E bikes Moscow 26 and a Moscow 29 Plus, on pick up the Moscow Plus was not checked over and on the cycle home gears were not adjusted so jumping out of gear shutting off the motor. Brakes were juddering and squealing very ineffective too. Returned a few days later to fix up but only adjusted the gears, cleaned the brake discs which did not work. Still juddering and squealing not very effective brakes. Emailed Leon Cycles Australia about the issue and only reply was "Thanks for the feedback" Disappointed brakes are not a priority for a heavy Ebike”

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Posted 3 years ago

“Delivery was good considering the covid circumstances. Help with the assembly was good only a minor thing.”

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Posted 3 years ago

“The Moscow ebike is a great price however still waiting for delivery after 12 days of paying.”

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Posted 3 years ago

“Very efficient and comunicative.”

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Posted 3 years ago

“great bikes built well great for riding around the rail trails tops”

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Posted 3 years ago

“Terrible Service After nearly 3 weeks still have not received product from them They don’t answer phones or return emails either. The freight company they use couldn’t care less and blamed another company! I am afraid I may have lost $280 to these shonky people. Don’t deal with them under any circumstances I feel like going to the police about them!”

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Posted 3 years ago

Hi Geoffrey, I hope you are well, and thank you for your honest feedback. Tracking for your Order: https://trackmyparcel.com.au/LE120194 The latest tracking update states the order is on board for delivery, please advise. Additionally, I have escalated your message to the Freight Management company to look into. Lastly, you can message me directly via WhatsApp on 0490389614 or email me at support.au@leoncycle.com. Best Regards, Shane Leon Cycle

Posted 3 years ago

“Very happy with my NCM Milano Plus. Very well made and appointed. Good battery life and I was pleasantly surprised by the agility of DAS motor. Hydraulic disk brakes complete the bike for a good safe ride.”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 913 reviews