Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 913 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As with purchase I've made from leon...as ordered on time delivery”

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Posted 3 years ago

“Thank you for the click and collect service during lockdown. The battery charger works fine and woke up my battery from a long sleep and now my e-cycle is back on the road.”

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Posted 3 years ago

“Brilliant pre-sale and after-sales support from Shane via the chat feature. Bike delivered in a timely manner and in A1 condition.”

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Posted 3 years ago

“Customer service was extremely friendly and efficient. Product arrived packed well and performs the same. I love my NCM bike. And wouldnt hessitate to recommend to others.”

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Posted 3 years ago

“Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.”

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Posted 3 years ago

“Good service but bad delivery company they are using. It took 6 days from Melbourne warehouse deliver to Melbourne 3084. Would be good to have Delivery Note or Invoice within posed order as well.”

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Posted 3 years ago

“It’s been more than 3 weeks and I haven’t got my parcel yet. Ive created an enquiry asking the freight company where my delivery was and I haven’t got a proper answer then and I’m still waiting for it”

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Posted 3 years ago

“Everything received in good order, thanks Leon Cycles.”

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Posted 3 years ago

“Excellent service & after-sale service. When will you open a branch in Perth? You’re selling an unrivalled product (NCM) that is affordable. I now know you’re the place to get spares from: sprockets, chains, brakes, tyres & etc.”

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Posted 3 years ago

“Best place to buy an e-bike. Got mine last minute and they did everything to ensure I was happy. Phil and his team are the best in the industry. Highly recommended.”

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Posted 3 years ago

“Very fast delivery.”

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Posted 3 years ago

“Bought two e-bikes, NCM Venice and NCM Milano on line from Leon cycles, absolutely brilliant bikes. Quick well packaged delivery (although courier just turned up with no notification and on different day to tracking so that is not so good) Easy assembly as only the handlebars and pedals to screw in place and seat to adjust, every thing else just about perfectly adjusted. Great range on bikes, about 60-100km and easy hill climbs. Very impressed so far with quality and ride”

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Posted 3 years ago

“Cycles are fine, but personal contact to answer questions is non-existent and therefore not acceptable. I have sought information on an agent for leon cycles in Hobart Tas. a number of times and have had no response.”

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Posted 3 years ago

“Great service and very good product”

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Posted 3 years ago

“Quick service and up to date information.”

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Posted 3 years ago

“Great service quality product”

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Posted 3 years ago

“We ordered two Moscow Mountain Bikes on line. They arrived in about two weeks in a big box. They were easy to assemble and we have been riding them for a few weeks and love it. They handle tracks and unmade roads well and fly up the hills. Great price and purchase.”

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Posted 3 years ago

“Quick delivery Moscow plus 29 - Great bike. Great fun. Works very well.”

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Posted 3 years ago

“Service was fast and friendly, I actually contacted the outlet with an enquiry and was very pleased with the friendly manner and information given.”

Leon Cycle Australia and New Zealand 5 star review on 20th August 2021

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Posted 3 years ago

“We purchased two Roswell top bar bags But unfortunately both bags have arrived with defective clear plastic screens Both bags have cloudy clear plastic We are unable to view our phones We have tried to clean them with mild soapy water and a soft cloth But they are still cloudy So very disappointed hopefully you can replace both bags A have attached a photo”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 913 reviews