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Leons Furniture Reviews

2.2 Rating 577 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 577 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
6 - 12 Hours

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
I was at leon's Burlington and Happy Harsh helped me and he is a really nice guy.
Helpful Report
Posted 1 year ago
I dealt with Dennis when making my purchases. He was very helpful, knowledgeable. I purchased 7 appliances and am very happy with them. I would refer friends to Leons and Dennis. Was very impressed with the extended warranty and the fact if i have a problem i deal with the Leons repair Company not another company. Very happy with the two men that delivered our appliances. Very professional.
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Posted 1 year ago
Leon's will not refund us for a defective metal bed frame - two metal holes fractured and the bed collapsed. We tried to return it 8 weeks after purchase; they say that's too late and gave other excuses as well. I tried to explain why it was 8 weeks; there is serious illness in the family. However, I believe that when a product is defective, a reputable store should refund. We did not just change our minds. The frame is junk and they should stand behind their products. The warehouse manager said he would call back, but of course, has not. No help on their website 'Customer Care' page either. They simply ignore customers, hoping you'll give up.
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Posted 1 year ago
Bad bad people and company don’t buy anything from these people they won’t tell they don’t take anything back no sign anywhere they don’t take stuff you find out when you call to return items not working we bought washer couple days ago it’s not cleaning clothes that good
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Posted 1 year ago
Purchased stove not even 6 months ago, within 4 months it almost caught on fire the customer service horrific, never responds postpones to avoid fixing it, then instead of replaying the default stove they Wana order parts, and seniors here been having food cooked for them last 2 months. We were in firefighter service and this is fire hazard and should have been replaced and customer service was horrible. My granddaughter also went thru 3 dishwashers in 4 years being garbage, and the 3rd one went and she had 5 times a worker come to fix it until finely they gave her new dishwasher and honestly they spent more money paying worker than buying the dishwasher. My review honest review do not shop here costco is where we will go for now on. Never ever issue there and always great service
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Posted 1 year ago
Purchased a dishwasher and refrigerator 5 years ago with extended warranty. Had a service call on the dishwasher, great service with that. Once the extended warranty was ready to expire on the fridge, I called to ask about the pay back since we didn't have a claim. I was told that yes, my purchase price of the warranty was on file to use on a future purchase. I stopped in to Leon's in Saint John this morning. I just thought I should check at the customer service desk. Again, the lady said that I do have a credit from the pay back. For whatever reason, I asked if I had to spend a minimum amount to get the credit applied to a purchase. Well, yes, I had to spend a minimum of $400.00 and this has an expiry date. A short window. When I purchased the extended warranty, I was told if I didn't use it, I would get my money back. It was never explained that I have to spend money to get my refund. I guess the adage of buyer beware applies to this situation. The policy should have been explained in full at the time of purchase. I miss Sears, they didn't hold my pay back hostage, I was given a credit to spend as I wished. Leon's will not have my business in the future. I'm very unhappy about this.
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Posted 1 year ago
Thankyou Leons....Friendly Staff.... A Special Thankyou to Jackie for helping us with the box spring Will Be Back Very Soon
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Posted 1 year ago
worst policy i have ever seen never buy furniture or sofas or anything from leons we just bought sofa they delivered and we called after 1 min that the sofa doesn’t fit the recliner is touching each other we can not open 2 recliner at the same time and covered half space of the room we asked for to return just 1 piece and they replied you should pay extra 50 % amount of that piece so the price of that piece is for ex. $575 so we have to pay $287 more and we can return and we will not get any money back so we are paying $575+ return amount $287 and they can come and pick up will not get any money back. i hate this policy if the thing doesnt fit and for the purpose we paid high amounts for recliner is west of money we can not open 2 recliner at the same time and we want to return right after 1 min they deliver I have attached picture you can see, it is not possible in leons never buy anything feom there worst policy.
Leons Furniture 1 star review on 12th August 2024
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Posted 1 year ago
Had sofa & loveseat delivered and the delivery people just dropper it off & left without unpacking or installing the legs which I did & was a pain to do as needed equipment. When I complained, Leons person told me the delivery people wer supposed to unwrap, remove the wrappings & install the legs and it was not the first time these deliver people had done this and they would be talked to. The least they should have done was offer me a credit for future purchases for the trouble of doing the installation for them.
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Posted 1 year ago
We pay $189.0 for platinum care, and guess what?? It covers only accidental damage ONLY!!! Not the damages because the quality is so poor that within 2 yrs the seams are coming off or it’s getting tear from the stiches. Will I recommend it to anyone else? What do you think?
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Posted 1 year ago
Customer service is the worst I have ever dealt with. Buyers beware. Do not buy from Leon’s Kingston. They do not honour anything they sell. Washer and dryer delivered but did not work. Customer service said “you shouldn’t have bought the cheap brand”. When buying I asked how LG was comparable to other brands. They said “great” and then later told me, “you shouldn’t have bought this cheap brand”. If you want reliable customer service but from The Brick!!!
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Posted 1 year ago
I had best service from Alex Lypovenko I came looking for a dinning suite and he approached me. He answered all my questions and did not pressure me to buy. I came back with my daughter a couple days later and Alex remembered me He assisted my daughter and I and we purchased the suite. I would deal,with Alex again a very nice and professional man
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Posted 1 year ago
I purchased a side board for our dining room in November 2023. Upon delivery, there were some minor damages which I could overlook. However, one of the drawers was damaged such that I can't use it. I accepted it with the understanding it would be fixed. (Mainly because I had already gotten rid of my old one.). I have called and visited the store multiple times and 9 months later still no action. They say they are waiting for parts. Have asked to have their repair person sent out as I am sure someone with the right tools could fix what's there. All they keep telling me is the parts are coming. I probably won't shop there again but I will never accept something damaged and NEVER ACCEPT THEIR ASSURANCE that it will be fixed. Very disappointing from such a well known longstanding company.
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Posted 1 year ago
Worse service ever. Bought a stove in April, got it delivered in May damaged with the over glass lowered seeing all the installation. Here we are July 10th & they are still saying they don't have a new stove available & they refuse to refund me for a stove they have no idea when it will come in stock & then they wanted to pick up the store & leave me with nothing. They call this customer service
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Posted 1 year ago
We purchased a table set from the EDMONTON store. It was picked up towards the end of May. If I am not extremely gentle when I wipe it down the finish comes off! If you want good service and good quality furniture go to City Furniture. We have purchased from both the Grande Praire and the Whitecourt stores. I will NEVER shop from Leon’s again!
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Posted 1 year ago
Perrin Murphy was extremely helpful found us what we needed . Took her time to explain all details. Showed us great sales. Extremely polite. We will be back to shop again love the quality of the furniture and items store layout is very welcoming.
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Posted 1 year ago
Terrible quality furniture bought a sectional sofa. Had to have it serviced 8-9 time finally they couldn’t fix it and gave me store credit for $2400 to buy a new sofa. They had nothing within that price range so had to spend another $2500. Now this one is falling apart and no warranty after a little over a year. Terrible customer service and terrible furniture quality. Will never shop there again
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Posted 1 year ago
After waiting 4 months to receive my 2 reclining sofas. When they arrived the springs in the back of 1 was squeaky so we had a service guy come out took 2 weeks for that. He found that the springs were broken in the back piece and that they would have to have it replaced being that it is brand new. 6 months later and they have no timeline to when the replacement will be in to make my sofa usable. No attempts have been made by the store to rectify the problem just pass the buck off on they are waiting for manufacturer and have no idea when it will be fixed.
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Posted 1 year ago
Bought the red Astin Armchairin red. Faded badly and it looks dirty.
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Posted 2 years ago
We have bought many different items from Leon’s over the years, and recently have also purchased the warranties with all 4 of the appliances. I needed a knob replaced on our 2 and a half year old stove. In store, I was told it would cost me $65.00😳, but they could not order it for me. Made the call to the company….. ONE PLASTIC KNOB…..$100 plus $12.00 delivery charge. Really!!! A plastic knob??? For our future purchases, we will probably check other places. Very disappointed with their customer service, you should be embarrassed.
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Posted 2 years ago
Leons Furniture is rated 2.2 based on 577 reviews