Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.19

2.2 Rating 431 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Leons sold me a microwave that came with physical damage. Leons refuses to provide a refund or an exchange for the product. The Leons store manager from where I purchased the defective product told me that he believes I'm lying about the fact that the product came out of the box already damaged.”

Helpful Report

Posted 2 years ago

“Leon's Furniture over promises, under delivers. Customers do deserve to be well treated with respect. Unfortunately @LeonsFurniture they don't know what that means. Stay away and save yourself the frustration. Corporate customer abuse at its finest.”

Helpful Report

Posted 2 years ago

“Poor quality furniture. No customer service. No one attends phone neither reply to emails. Store staff trained to turn customers away if they bring a complaint. No return policy. If you want to return they deduct 50%. Never buy again store.”

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Posted 2 years ago

“I had a great experience at the store. The Salesman was very helpful and very pleasant. I found exactly what I wanted.”

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Posted 2 years ago

“I had a problem with a area rug I purchased, our sales rep Renee Noel (good rep) put us in contact with Debra the service manager... just like that the problem was solved. Hats off to Leons and the great staff. Well done. Gerry Allard”

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Posted 2 years ago

“They delivered meat, a dining table, which was defective from the beginning and missing pieces been three technicians that came to my house. Miss three days of work, and yet still not resolved, running after them, and what they say what they do or two different stories, very unprofessional, and a waste of time and money.”

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Posted 2 years ago

“We went to change the sofas’ color that we chose a week ago. Our agent was not in duty so Ali on the front desk and his colleague were willing to help us and they did a great job. We really appreciate it. We always have had a good service at Leon’s Ottawa.”

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Posted 2 years ago

“We had a wonderful experience with Denise Keown at the Barrie store. I recommmend her to anyone I give a five stars”

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Posted 2 years ago

“Brand new sofa, I spent $1800. They deliver it wrong colour and after a year springs are coming out of the seats. I will never buy or recommend Leon’s again customer service terrible”

Helpful Report

Posted 2 years ago

“I went to Leon’s to purchase a few items for my home, the staff at the McLaughlin location was very helpful, knowledgeable, accommodating making myself and my daughter felt very welcoming. A huge huge thank you to Veronica the store Manager, Megha the store customer service representative and Ramanjot. These there ladies are excellent and I highly recommend stopping by the store and requesting one of these ladies to assist you with any purchase big or small. Excellent customer service ladies. Kenisha Ellis”

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Posted 2 years ago

“Kenny was our salesman when we purchased a fridge recently. He was very helpful and nice to deal with. Also very impressed with Leon's delivery with time notifications.”

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Posted 2 years ago

“I went to Niagara store to look at bed frames , immediately Alan came over to me although I was headed to another salesman , he then pointed to the bed frames and went away to do something else , came back , and got a phone call So he left me twice Not acceptable Alan I did not buy anything as I had a better price at Sleep Country which he said was hard to believe and to check it out”

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Posted 2 years ago

“Extremely uncomfortable experience. Harassed by salesman. Awful! Just wanted to look around and see if there would be anything I'd like for my new apartment. I got followed everywhere I went, asked so many questions and even though I repeatedly said that I just wanted to look around for a bit, the salesman did not leave me alone. If he wasn't talking to me, he was walking right behind me and constantly looking at me. Extremely uncomfortable shopping experience till the point I left the store, deciding I would not come back here.”

Helpful Report

Posted 2 years ago

“Terrible service. We purchased a complete set of appliances from Leon’s for our new residence. We had them delivered a week or 2 early prior to the installation date. After trying to install our oven, discovered it would not fit in the cabinets. We contacted the cabinet installers to confirm no errors were made on their part. Soon after dis obeyed that the oven must have been damaged in shipping. Called marlin the sales person and he accused us of damaging it. He said we should have called in within 3 days of receiving it. He told us to call customer service. The woman we spoke to told us to pound sand and contact lg directly. Very poor service from Leon’s. Never deal there.”

Helpful Report

Posted 2 years ago

“Bought a couch and reclining chair at the Regent location, my sales person Mohammed Rahmen explained to me everything I needed to know in good detail. He got all the paper work and everything done quickly and I wasn't pressured or rush, good salesman. Wouldn't definitely come back in the future here as I am looking for a coffee table.”

Helpful Report

Posted 2 years ago

“Run do not shop at the Kingston store. We have been waiting seven months for bedroom furniture for my parents. When it came in it was damaged they kept making excuses saying it’s on its way. It’s on its way. Went in today to talk to them. They will not exchange the furniture because it has been in my parents home. Not put together for seven months, so we wait another two weeks to see if her headboard comes in, the management stuff in the store is horrible, unprofessional and don’t care about anything. I will never shop in the store again or recommend this store to anybody. Just the fact that I have been waiting so long for my parents furniture and they have offered no money back no nothing.”

Helpful Report

Posted 2 years ago

“My wife and I were browsing the Leons store in Vaughan(by Vaughan Mills). We were approached by Garima(Leons Sales representative). We never felt any type of pressure, in fact we found Garima very helpful in our search of a sofa. We were so pleased and satisfied and ended up buying 2 sofa sets. My wife and I highly recommend Garima to help with your furniture purchase.”

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Posted 2 years ago

“My husband, son and I were in Leons Ottawa yesterday and were helped by a salesperson called Michelle. It was a great experience! She really helped us think things through (space, comfort, etc) and genuinely cared about us and wanted to help us find the best options. We ended up buying a mattress and sofas with no stress at all. Settling payment etc. was handled with great patience from Michelle and the reception team. Everyone was happy 😃. This is not the first time we bought at Leons we are repeat customers and everytime we leave feeling great (even if we come to just look). Thank you so much Michelle and Leons Team!!”

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Posted 2 years ago

“Leon's Furniture Ltd has an awful return or exchange policy.”

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Posted 2 years ago

“I ordered this couch almost 6 months ago from the Leons in Whitby near the 401 and still have not received it yet. Me and my family have been Loyal customers to Leons for over 20 years. I am so disappointed in Leons as they have done NOTHING to rectify our issue. This has been causing issues Im my family life as we have a New born and no place to sit and care for her as we have been lying on the floor for the last 6 months. I really hope something can be done to help rectify our issue”

Helpful Report

Posted 2 years ago

Leons Furniture is rated 2.2 based on 431 reviews